Retail TouchPoints

NOVEMBER 21, 2023

When customers aren’t actively searching and shopping for gifts, they are spending an elevated amount of time watching their favorite TV shows and movies — especially holiday classics like How the Grinch Stole Christmas and Elf. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership.

Shopping 234

Shopping Specialty Retailers Consumer Department Stores 234

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 210

Payment Services Shopping Planning Fulfillment 210

Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. This puts annual growth projections significantly above the pre-pandemic average of 3.6% , but below the 7% growth rate of 2022. “In trillion and $5.23 The NRF expects non-store and online sales to grow 10% to 12% , to between $1.41

Consumer 247

Consumer Shopping Accounting Returns 247

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Shopping 278

Shopping Apparel Accessories Consumer 278

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 234

Merchant Services Payment Services Promotions Location 234

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Here’s my take: 1.

Grocer 303

Grocer Payment Services Checkout Value Offer 303

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 281

Consumer Merchant Services Sporting Goods Promotions 281

Retail TouchPoints

APRIL 4, 2023

In its third annual Brand Protection Report , Amazon highlighted the success of its ongoing efforts to fight counterfeit products and said that 2022 saw more criminal referrals and industry partnerships than ever before at the company. The campaigns reached more than 70 million consumers in the U.S. “We UK, EU and China.

Accounting 224

Accounting Consumer Shopping Marketing 224

Inside Retail

DECEMBER 12, 2021

So, what can we expect to see in 2022 for social platforms? Emerging shopping platforms. It’s no secret that online shopping became more prevalent during the pandemic, so naturally social media platforms adjusted to this and became an increasingly popular shopping outlet. Bite-sized content.

Marketing 298

Marketing Accounting Promotions Shopping 298

Retail TouchPoints

AUGUST 8, 2023

The company plans to host the Prime Big Deal Days shopping event this October to consumers across 19 countries. Amazon hosted Prime Day in the fall for the first time in 2022, unofficially marking the official (earlier) kickoff of the holiday shopping season. consumers spent a total of $12.7 increase over 2022.

Shopping 192

Shopping Promotions Fashion Consumer 192

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. However, that doesn’t mean consumers don’t want to go to malls. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls.

Shopping 234

Shopping Kiosk Consumer Fulfillment 234

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

Promotions 227

Promotions Sporting Goods Jewelry Inventory Management 227

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point. Taking place January 15-16 from 10 a.m.

Consumer 254

Consumer Beauty and Health Returns Location 254

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

Shopping 218

Shopping Consumer Planning Marketing 218

Retail Focus

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. Consumers care less now for these stories than they do for convenience. Tempur-Pedic (New York City).

Fulfillment 246

Fulfillment Clienteling Location Consumer 246

Retail TouchPoints

NOVEMBER 28, 2022

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. billion and up 2.3%

Payment Services 246

Payment Services Fulfillment Accounting Consumer 246

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. user data is stored in the U.S.

Merchant Services 233

Merchant Services Payment Services Shopping Checkout 233

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

Social Commerce 297

Social Commerce Inventory Management Fulfillment Shipping 297

Inside Retail

FEBRUARY 23, 2022

One recent study by ChannelAdvisor and Dynata surveyed over 1000 Australian consumers about their current shopping habits and how they expect these habits to change in the near future. As you might expect, the research shows Australians are doing more of their shopping online than they were before the pandemic.

Consumer 292

Consumer Shopping Marketing Management 292

Retail TouchPoints

FEBRUARY 9, 2022

From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up. As the world opens up, many people are eager to return to in-store shopping. Blurring boundaries: physical vs. digital.

Consumer 296

Consumer Customer Experience Returns Shopping 296

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them. Rather than talking about what we do when we’re out there, it’s about how it makes us feel.”

Consumer 130

Consumer Shopping Outdoor Fashion 130

Inside Retail

NOVEMBER 3, 2022

At Microsoft, we break down the metaverse i nto three strategies: consumer, enterprise, and industrial. Consumer metaverse. Centred around online gaming and Xbox, providing a platform for users to collaborate, engage with immersive experiences to explore, play games with their friends, and shop. Virtual Worlds & Experiences.

Consumer 263

Consumer Store Layout Merchandise Store Fulfillment 263

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

Shopping 233

Shopping Consumer Planning Inventory Management 233

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Consumers will be more likely to spend money with retailers that make their lives much easier.

Returns 252

Returns Shopping Promotions Social Commerce 252

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

Planning 309

Planning Consumer Shipping Shopping 309

Retail Focus

DECEMBER 5, 2022

With 2022 as the first year of MAPIC’s fully-fledged return post-pandemic, the atmosphere has been optimistic and energetic, with people looking forward to the experience of in-person retail and interactions. Attractive to younger generations, leisure can help to bring physical commerce back to consumers who strayed from it during COVID.

Finance 182

Finance Outdoor Consumer Accounting 182

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 307

Returns Drop-Shipping Merchant Services Shipping 307

Retail TouchPoints

AUGUST 10, 2022

The concept for the pop-up shop, which operated June 17-July 23, 2022, came from Lori McGhee-Curtis, VP of Specialty Leasing at The Taubman Realty Group , the Beverly Center’s parent company. We have to continue to make sure people know everyone is welcome, this is for everybody to shop. It’s really fresh.

Consumer 321

Consumer Dead-Stock Boutique Fashion 321

Retail TouchPoints

JULY 29, 2022

Among shoppers who had recently made a purchase, it’s the percentage that ranked themselves at the very top of the scale in terms of their willingness to consider a new brand as they were embarking on their shopping journey. What that is doing is it’s completely rewiring the way people go into that shopping decision-making process.”.

Consumer 299

Consumer Shopping Marketing ATS 299

Retail TouchPoints

DECEMBER 1, 2022

As part of its new web platform, Batteries Plus will: Focus on performance improvements; Review individual site categories; Optimize the online shopping journey through the addition of new features; and. Create a consistent experience for those who shop in-store and online.

Shopping 230

Shopping Marketing Consumer ATS 230

Inside Retail

AUGUST 23, 2023

The Australian Bureau of Statistics (ABS) released its count of business entries and exits for the 2022-2023 financial year on Tuesday, revealing the formation of 406,365 businesses, or 66,000 fewer than in 2021-2022. per cent in 2021-2022, outlining the post-lockdown boom in consumer spending. per cent of businesses.

Consumer 130

Consumer Shopping Marketing Accessories 130

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Promotions 227

Promotions Consumer Payment Services Shopping 227

Retail Gazette

FEBRUARY 27, 2024

Shop price inflation dropped for the second consecutive month in February, hitting its lowest point of annual growth since March 2022. The latest BRC-NielsenIQ Shop Price Index found annual shop prices were down to 2.5% Shop prices eased to 2.9% for the month, compared to 2.9% Food inflation slipped 5.5%

Drop-Shipping 117

Drop-Shipping Shopping Shipping Consumer 117

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. Black Friday is once again the top day to shop, with 114.9 An estimated 166.3 billion , compared with $28.1

Shopping 246

Shopping Department Stores Planning Accounting 246

Retail TouchPoints

APRIL 24, 2023

Creator-guided shopping is booming, with no signs of slowing down. retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions.

Shopping 244

Shopping Accessories Social Commerce Consumer 244

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability.

Fulfillment 222

Fulfillment Jewelry Location Consumer 222

Retail Focus

NOVEMBER 25, 2022

The 2022 MAPIC Conference Programme has been released. The opening keynote at MAPIC 2022 is on the future of retail and will consist of two parts. The psychologist and author of the bestseller Why We Buy: The Science Of Shopping , will shed light on the evolution of consumer habits in our post- pandemic world.

Department Stores 182

Department Stores Supermarket Marketing Consumer 182