Retail TouchPoints

NOVEMBER 28, 2022

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. billion and up 2.3%

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Payment Services Fulfillment Accounting Consumer 239

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. However, that doesn’t mean consumers don’t want to go to malls. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls.

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Shopping Kiosk Consumer Fulfillment 226

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

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Social Commerce Inventory Management Fulfillment Shipping 293

Inside Retail

NOVEMBER 3, 2022

At Microsoft, we break down the metaverse i nto three strategies: consumer, enterprise, and industrial. Consumer metaverse. Centred around online gaming and Xbox, providing a platform for users to collaborate, engage with immersive experiences to explore, play games with their friends, and shop. Virtual Worlds & Experiences.

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Consumer Store Layout Merchandise Store Fulfillment 263

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Social Commerce Fulfillment Drop-Shipping Payment Services 268

Retail TouchPoints

OCTOBER 31, 2022

Ross Stores has opened 28 Ross Dress for Less and 12 dd’s DISCOUNTS locations across 21 states during September and October, meeting its forecasted growth of opening nearly 100 stores during FY 2022, which ends Jan. billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year. billion to $4.6

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Location Planning Fulfillment Marketing 233

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

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Consumer Loss Prevention Fulfillment Store Layout 242

Inside Retail

FEBRUARY 17, 2022

After gaining valuable insights last year, 2022 will mark the year when virtually every major grocer finalises their e-grocery strategy. As consumers become more comfortable with online grocery shopping and the convenience it provides, they start placing smaller, more frequent e-grocery orders.

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Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability.

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Fulfillment Jewelry Location Consumer 214

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. I think what’s going to be interesting is, how do we rebound in 2022?”

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Location Shopping Fulfillment Grocer 291

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

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Shopping Consumer Planning Marketing 211

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%.

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Payment Services Checkout Fulfillment Kiosk 320

Inside Retail

DECEMBER 18, 2022

As the end of the year approaches, retailers and shopping centres in Malaysia are seeing increased foot traffic and sales volumes, as shoppers come back with a vengeance to purchase gifts and other items for Christmas and New Year festivities. Changing consumer behaviour. Early signs of polarisation.

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Grocer Fulfillment Supermarket Marketing 130

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

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Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

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Shopping Consumer Planning Inventory Management 226

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. During that time, Samieian and her colleagues learned a lot about the furniture shopping experience, including what consumers need to feel confident in their decisions.

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Shopping Customer Experience Shipping Consumer 226

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

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Shipping Fulfillment Checkout Fashion 288

Retail TouchPoints

AUGUST 24, 2023

Now the company has become the first toy brand to test out the hottest new arena in digital selling — TikTok Shop. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022. with hit educational toys and games like Sneaky, Snacky Squirrel and Playfoam.

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Shopping Merchant Services Fulfillment Social Commerce 184

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022.

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Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. Excess Inventory Eats into Profits.

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Fulfillment Supply Chain Management Management Consumer 252

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Fulfillment Social Commerce Customer Retention Consumer 229

Inside Retail

AUGUST 3, 2023

In retail, Amazon has reorganized its fulfillment network and opened warehouses for same-day shipping closer to big metro areas, saving time and costs on delivery. Brian Olsavsky, Amazon’s chief financial officer, said on a call with reporters that faster speeds have meant Prime loyalty customers are “shopping more often.”

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Shopping Fulfillment Shipping Consumer 130

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. We’re focused on making our customers’ shopping experience easier, quicker and more personalized, both in and out of our stores.”

Shopping 175

Shopping Apparel Customer Experience Management 175

Retail TouchPoints

SEPTEMBER 20, 2023

The report found that increased labor costs and shaky consumer confidence are impacting holiday hiring plans, with retailers forecast to add a total of 410,000 seasonal jobs this season. Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Amazon: 250,000 + $1.3B

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Planning Fulfillment Payment Services Location 223

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 billion consumers worldwide. growth rate lags the projected global growth rate of 4% , which Salesforce forecasts will generate $1.19

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Retail TouchPoints

OCTOBER 25, 2021

Other interested sellers can now apply to join as the program’s geographic reach expands throughout this year and in 2022. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

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Shopping Fulfillment Location Planning 288

Inside Retail

NOVEMBER 23, 2021

I’ll start with a particularly interesting one that has strong voices on either side: what proportion of sales will be online in 2022? We’ve all seen the massive increase in online shopping, and those of us in Melbourne have lived with it as our only method for most of the year. Why online will grow: consumer trial.

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Consumer Shopping Accounting Fulfillment 130

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Surprisingly, over a third of global shoppers planned to start their shopping before the official Black Friday kickoff, according to ShipStation’s Peak Season survey.

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Shipping Fulfillment Returns Accounting 130

365 Retail

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. Consumers care less now for these stories than they do for convenience. Tempur-Pedic (New York City).

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Fulfillment Clienteling Location Consumer 90

Retail TouchPoints

DECEMBER 29, 2021

Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges. To overcome these tasks, here are five trends that will shape interior design in 2022: 1. Balance in Colors and Materials.

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Outdoor Consumer Fulfillment Customer Experience 257

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Making grocery a priority plays to a key Target strength, he added: “Where Target shows up really well is with seasons and holidays, because we can be a one-stop shop,” said Gomez.

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Promotions Advertising Fulfillment Shopping 214

Retail TouchPoints

JUNE 21, 2023

2023 Prime Day Sales Expected to Top Previous Years Rising inflation last year had a less-than-expected impact on Prime Day 2022 — sales rose 8.5% Prime Day 2023 is widely expected to make sales gains on 2022, and indeed, research from RetailMeNot indicates that the event has overtaken Labor Day as the primary summer retail sale for U.S.

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Planning Apparel Fulfillment Consumer 228

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In fact, last peak season, at least 10% of orders were returned each week from November 2022 to mid-January 2023, per Salesforce data, as U.S.

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Fulfillment Returns Shipping Promotions 253

Retail TouchPoints

APRIL 8, 2022

Chinese on-demand delivery platform Dada Group is beefing up its 415 Intra-City Shopping Festival, a sales event focused on quick delivery offerings taking place April 8-17, 2022. As with many other Chinese shopping festivals, the launch of new products will play a large role in the event.

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Shopping Supermarket Apparel Promotions 200

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Returns Customer Experience Shipping 76

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Merchant Services Fulfillment Drop-Shipping Shipping 41