Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

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Customer Experience Clienteling Boutique Accessories 206

Frank Mayer

JANUARY 14, 2022

As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and implementing the latest technology. Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience.

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 226

Merchant Services Payment Services Promotions Location 226

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? And the way to do this is by creating experiences for customers over and above discounts and sales. Existing customers tend to spend nearly a third more too. And it starts with your people.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 202

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. However, that doesn’t mean consumers don’t want to go to malls. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls.

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Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Shopping 271

Shopping Apparel Accessories Consumer 271

Theatro

JANUARY 25, 2023

Purpose of this Study With consumers coming back to physical retail stores in full force in the aftermath of the Covid pandemic, the Theatro team decided to survey U.S. consumers to ask them about their in-store experiences. Here are the results of our retail customer experience survey.

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Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

FEBRUARY 9, 2022

From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up. As the world opens up, many people are eager to return to in-store shopping. Blurring boundaries: physical vs. digital.

Consumer 291

Consumer Customer Experience Returns Shopping 291

Retail TouchPoints

AUGUST 8, 2023

The company plans to host the Prime Big Deal Days shopping event this October to consumers across 19 countries. Amazon hosted Prime Day in the fall for the first time in 2022, unofficially marking the official (earlier) kickoff of the holiday shopping season. consumers spent a total of $12.7 increase over 2022.

Shopping 184

Shopping Promotions Fashion Consumer 184

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point.

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Consumer Beauty and Health Returns Location 247

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

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Shopping Consumer Planning Marketing 211

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

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Planning Consumer Shipping Shopping 301

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. 7-Eleven has increasingly been branding its offerings to consumers. “It

Shopping 175

Shopping Apparel Customer Experience Management 175

Retail Focus

JANUARY 18, 2022

Forced to adapt to a permanent shift in consumer behaviours and expectations as a result of the pandemic, the industry accelerated its digital transformation dramatically last year. Retailers large and small embraced technology solutions able to meet the needs of the post-pandemic consumer, and that was just the beginning.

Customer Experience 173

Customer Experience Checkout Consumer Returns 173

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. all of whom are retail and design veterans with 20+ years of furniture industry experience. Owning the Entire Customer Experience.

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Shopping Customer Experience Shipping Consumer 226

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . Specifically for Beauty Insider, we do that with three pillars: savings, samples and experiences.

Consumer 196

Consumer Drop-Shipping Customer Experience Accounting 196

Inside Retail

DECEMBER 13, 2021

For nearly two years, retailers have faced Covid-19 lockdowns and restrictions, with e-commerce changing consumer expectations and the role of physical stores and online channels. Evolve to create a one-stop shop for customers. The shift to online shopping over the last 18 months shows no signs of slowing.

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Payment Services Returns Customer Experience Consumer 130

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

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Shopping Consumer Planning Inventory Management 226

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Efforts to go green are resonating with consumers and return processes are no exception.

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Returns Shopping Promotions Social Commerce 244

I Vend

JUNE 15, 2022

For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation. Winning shoppers’ hearts and minds is all about the retail experience, and anything that adds complexity or friction chips away at that experience.

Customer Experience 98

Customer Experience Shopping Accounting Consumer 98

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Do you foresee one taking precedence over the other during the holiday season?

Consumer 242

Consumer Loss Prevention Fulfillment Store Layout 242

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said.

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Visual Merchandising Outdoor Location Customer Experience 238

Retail Focus

OCTOBER 16, 2023

Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , today announced its predictions for the UK’s busiest shopping days of Peak Trading 2023. It’s this additional insight that will put businesses two steps ahead entering the New Year.”

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Shopping Planning Consumer Promotions 147

Inside Retail

MARCH 8, 2023

Online shopping platform Zalora expects e-commerce to remain resilient despite the economic uncertainties facing businesses in Southeast Asia and an increasingly dimming global economy. One example of this in the world of fashion is the transition from live streaming to augmented reality shopping.

Consumer 130

Consumer Payment Services Fashion Fast Fashion 130

Inside Retail

APRIL 29, 2024

The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience. New Balance sits at the intersection of sports and cultural heritage and its new UCC concept stores aim to reflect that.

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Fashion Location Shopping Consumer 264

Retail TouchPoints

JANUARY 25, 2024

Proper security is imperative to any business’ bottom line and the integrity of their brand, but how can that be achieved without increasing the burden on the end consumer? A unique key pair is created for every website, service and app that the consumer needs to access, and is tied to a specific site or application. Enter passkeys.

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Payment Services Shopping Accounting Checkout 230

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

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Shipping Fulfillment Checkout Fashion 288

Independent Retailer

AUGUST 2, 2022

It can be tempting to react to technology trends in order to keep up with competitors, but it is more important to evaluate a technology’s utility and how it aligns with your customers’ needs. Customer feedback will always be your biggest opportunity to improve. by Meghan Goetz.

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Customer Experience Kiosk Promotions Shopping 65

Retail TouchPoints

FEBRUARY 1, 2022

Consumer expectations have become even more demanding. A study by Euclid found that 52% of millennials prefer to shop at retailers that align with their values. 2022 is shaping up to be a big opportunity for sellers as many are looking to diversify distribution away from Amazon, just as new marketplace opportunities are opening up.

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Promotions Consumer Planning Fashion 223

Independent Retailer

JULY 29, 2022

Interactive fitting rooms increase consumer engagement by providing outfit and accessory suggestions, size availability, and color options. With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. by Dean Frew. Transforming the POS.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

APRIL 8, 2022

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. locations, with plans to expand the waste-reduction campaign to 49% of the country’s locations by the end of 2022. The expansion is part of The Body Shop’s five-year refill-station implementation plan.

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Shopping Location Returns Planning 225

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. Now, we’re studying this much younger consumer.

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Shopping Consumer Customer Experience Fulfillment 291

Inside Retail

MARCH 6, 2023

Heubel, in discussion with Inside Retail managing editor Heather McIlvaine, highlighted the US and global retailers at the forefront of the industry who are introducing cutting edge innovations, and are shaping the way that consumers shop and spend. You can watch the Masterclass sponsored by Adobe here.

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Shopping Wholesale Management Planning 243

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

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Payment Services Checkout Fulfillment Kiosk 320

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

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Checkout Customer Experience Merchandise Store Consumer 219