Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

Checkout 273

Checkout Advertising Consumer Shopping 273

Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. As The Wall Street Journal noted, consumers are making 8% more trips to different retailers as inflation impacts household budgets.

Shopping 289

Shopping Supermarket Advertising Consumer 289

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised.

Location 247

Location Consumer Store Layout Shopping 247

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Merchant Services 298

Merchant Services Payment Services Shopping Checkout 298

Inside Retail

NOVEMBER 13, 2024

Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model. The emergence of consumer-facing fashion events including PayPal Melbourne Fashion Festival and Melbourne Fashion Week has led some to question the relevance of a closed industry-only event.

Fashion 246

Fashion Consumer Planning Brand Management 246

Retail TouchPoints

FEBRUARY 24, 2025

Perhaps the first sign of fresh trouble at the beleaguered fast fashion chain was the December 2024 departure of CEO Winnie Park , who had been at the helm since 2022 and left to lead Five Below. During her tenure she made a concerted effort to refresh the brand with a focus on younger consumers and enhanced omnichannel capabilities.

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Fast Fashion Fashion Brand Management Returns 278

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Then, in 2022 the retailer debuted a dropship channel for online sales.

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Kiosk Fulfillment Customer Experience Planning 253

Retail Wire

JUNE 11, 2025

In late 2024, Kroger and Albertsons were hit with a Colorado class-action suit alleging the two chains colluded during the 2022 King Soopers walkout to keep wages down. Mounting Legal and M&A Headwinds View this post on Instagram A post shared by Kroger (@krogerco) Labor turmoil comes on top of regulatory headaches.

Grocer 244

Grocer Checkout Fulfillment Supermarket 244

Inside Retail

NOVEMBER 25, 2024

Together we aim to strengthen our presence in the region offering consumers our world-renowned brands.” Rising demand The strategic alliance coincides with a substantial expansion of Southeast Asia’s watch and jewellery sector, attributed to the region’s enhanced consumer purchasing power and increased tourism activity.

Accessories 246

Accessories Point of Sale Marketing Consumer 246

Retail TouchPoints

DECEMBER 5, 2024

Park has been CEO of Forever 21 since 2022. She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Under her leadership, Forever 21 launched omnichannel capabilities , social commerce and a metaverse partnership with Roblox. million to $843.7

Social Commerce 289

Social Commerce Fast Fashion Fashion Planning 289

Inside Retail

JUNE 18, 2025

They are the current interest, bordering on obsession, for many a Millennial and Gen Z consumer. These two consumer groups have been lumped into an increasingly powerful shopper segment dubbed ‘kidults’, an amalgamation of the words ‘kid’ and ‘adults’. per cent increase since 2022. What are kidults?

Consumer 130

Consumer Apparel Accounting Marketing 130

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

FEBRUARY 25, 2025

The reason gen AI rapidly gained mainstream adoption after OpenAIs launch of ChatGPT in 2022 was due to its ability to create novel content (text, images, music) from user prompts. Many gen AI applications can advance a retailers consumer-facing experience; lets examine some use cases that support these three consumer research areas.

Accessories 179

Accessories Promotions Returns Consumer 179

Retail TouchPoints

APRIL 1, 2025

Complicated Competitive Dynamics GoodwillFinds.com was launched in October 2022 in a bid by the 120 -year-old thrift store chain to grab a larger piece of the growing online resale market. The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Inside a new Amazon Fresh. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Inside Retail

JANUARY 6, 2025

billion in 2022. In a recent Australian Competition and Consumer Commission hearing, the CEO of Woolworths cited the 6500 products across the grocery, household and personal care categories stocked in Woolworths that were now also being sold on Amazon. Amazon announced it posted over $3.1 million customers, reaching 7.9

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

FEBRUARY 6, 2025

Consumers can check on their SNAP eligibility using a verification process provided by SheerID. In August 2022 the U.S. SNAP recipients can try out FreshPass with a free 14 -day trial, and they will receive 2X points that never expire on select exclusive brands. In November 2024 Instacart debuted a SNAP eligibility screening tool.

Consumer 191

Consumer Shopping Customer Experience Fulfillment 191

Retail Gazette

OCTOBER 22, 2024

Virgin Wines CEO Jay Wright said he was “ delighted to reiterate a positive full year performance” “Despite a tough consumer backdrop, we are pleased to have increased new customer conversion rates, lowered cancellation rates and delivered a competitive cost per acquisition.” in annual savings.

Fulfillment 115

Fulfillment Returns Consumer ATS 115

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. We really underestimated the potential of the pop-up experience for our customers.”

Wholesale 296

Wholesale Planning Accessories Marketing 296

Retail TouchPoints

NOVEMBER 20, 2024

Enabling Smaller RMNs to Scale Smaller networks now have access to data and the benefits that come from scalability, enabling them to use real-time data to deliver relevant content based on consumer behavior and drive highly effective campaigns for their advertisers.

Advertising 278

Advertising Marketing Accounting Consumer 278

Inside Retail

FEBRUARY 5, 2025

As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond. Reimagining the pricing architecture Pricing is much more than a financial decision; it reflects how a brand is perceived.

Fashion 147

Fashion Clienteling Marketing Consumer 147

Retail Gazette

OCTOBER 18, 2024

Volumes were also at their highest index levels since July 2022 while year-on-year, sales jumped 3.9%, the largest annual rise February 2022. in September, as consumers sought to update their seasonal wardrobe amid the cooler weather. Click here to sign up to Retail Gazette‘s free daily email newsletter

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Telecommunications Supermarket Consumer ATS 126

Retail Gazette

JULY 22, 2025

UK consumer confidence fell by 2.6 in the second quarter of 2025, according to Deloitte’s Consumer Tracker, marking the first decline since Q3 2022—when inflation hit a 40-year high. Last month, it was reported that UK consumer sentiment had improved after months of record-low confidence, according to data from Dentsu.

Consumer 59

Consumer Returns Accounting Marketing 59

Retail Focus

NOVEMBER 28, 2024

As spending-caution remains rife among consumers, many shoppers held off making purchases in October in anticipation for Back Friday discounts, with the BRC reporting last month total retailer sales grew by just +0.6% The analyst also expects physical stores to increase share of spend for the first time since 2022 , rising by +1.9%

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Advertising Promotions Consumer Shopping 130

Retail TouchPoints

FEBRUARY 14, 2025

We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement. and 90% of the new arrivals priced at less than $20.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

OCTOBER 11, 2024

CPG brands have been trying a lot of new things to connect directly with their consumers, including DTC websites and retailer-agnostic loyalty programs , but Frito-Lay has pulled a new one out of the bag: a Doritos -themed restaurant. However, the new Crypto.com Arena restaurant marks the concept’s first permanent home.

Consumer 264

Consumer Marketing ATS Customer Experience 264

Retail TouchPoints

APRIL 22, 2025

First established in 2022 in Europe, Westfield Rise helps brands forge connections with the millions of high-intent consumers that visit its shopping centers every year, using dynamic media, immersive experiential activations, Westfield signature events and strategic integrations. strategy , said Dominic Lowe, U.S.

Advertising 147

Advertising Consumer Customer Experience Shopping 147

Inside Retail

NOVEMBER 11, 2024

Since opening to the public in October 2022, Battersea Power Station has had over 22 million visitors, and recently experienced its strongest summer to date, clocking a 17 per cent year-on-year increase in footfall from mid-July to the end of August. Vulic calls it a lifestyle destination and “one of the best examples of adaptive reuse”.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Inside Retail

JANUARY 2, 2025

One Mile made its runway debut at Afterpay Australian Fashion Week 2022 with its Resort ’23 collections. Tall order Tailoring clothes for taller females and catering for a gap in the market alongside the average female consumer demographic has further solidified the brands place in a competitive clothing market.

Boutique 278

Boutique Fashion Location Returns 278

Retail TouchPoints

DECEMBER 16, 2024

The program now covers 72 suppliers and has grown in total supply chain financing from $100 million in 2016 to $800 million in 2022, highlighting the critical role of value chain collaboration in decarbonization efforts. How to Upskill a Workforce examining how organizations can embed sustainability into the organization.

Supply Chain Management 277

Supply Chain Management Finance Accounting Management 277

Inside Retail

MAY 21, 2025

Zaccariello, a veteran of global brands including Uniqlo, Marks & Spencer, Topshop, and Esprit, has led demographic research at Coach, dating back to the brands adoption of its new positioning, Expressive Luxury, in 2022. That taught him that consumers were craving experiential retail.

Consumer 130

Consumer Marketing Shopping Location 130

Inside Retail

NOVEMBER 27, 2024

With consumer sentiment and discretionary spend down, many retailers are already facing reduced profit margins and a higher cost of doing business, making hefty discounting for prolonged periods a particularly costly exercise. LSKD’s approach has also garnered the attention of consumers and its community. “We

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Inside Retail

JUNE 26, 2025

per cent majority stake in the then-listed MyDeal in late 2022, following Australian Competition and Consumer Commission clearance in August. “Woolworths MarketPlus will continue to leverage the MyDeal technology platform, seller relationships and capabilities to grow the Group’s Big W Market and Everyday Market retail banners.”

Returns 173

Returns Management Marketing Consumer 173

Retail TouchPoints

FEBRUARY 19, 2025

Beyond Ecommerce the Chinese Cyber Influence Ecommerce, although the most visible to everyday consumers, is not the only area where the Chinese impact on cyberspace is growing. Such ambitions and their unfolding success in ecommerce come with certain risks for Western consumers, businesses and the current world order.

Social Commerce 147

Social Commerce Promotions Consumer Marketing 147

Inside Retail

MAY 27, 2025

However, for as much fiscal opportunity as there is within this market, the reality is that it is an extremely hard field to play in when considering shifting legal guidelines of cannabis production and distribution per state and shifting interests of the modern-day consumer. People consume cannabis for lots of different reasons.

Consumer 165

Consumer Clienteling Location Jewelry 165

Inside Retail

OCTOBER 21, 2024

In one successful example, a major consumer goods company used AI to predict future store and online sales. But in business to consumer (B2C) sectors such as retail, consumer trust and confidence are paramount – adding extra pressure. Real-time fraud and cyber detection Cybercrime is an issue for every industry.

Payment Services 130

Payment Services Consumer Shopping 130