Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Returns Fulfillment Shipping Checkout 213

A1 Retail

FEBRUARY 25, 2022

In the face of rapidly rising customer expectations around cost and convenience, delivery and returns options have never been more crucial to brand loyalty, new PFS research has revealed. In fact, when looking at achieving the ideal online shopping experience in 2022, free delivery/shipping is no.1 Brand loyalty in 2022.

Returns 75

Returns Consumer Checkout Shipping 75

Inside Retail

MAY 25, 2022

As we approach the halfway point of 2022, a year in which worldwide e-commerce sales are expected to reach $5 trillion , staying on top of the trends and knowing which way the wind is blowing is crucial. Combining high shipping cost with failing to disclose the cost early in checkout is a recipe for disaster.

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Payment Services Checkout Shipping Returns 147

Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

Merchant Services 246

Merchant Services Payment Services Social Commerce Returns 246

Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. Shoppers are returning to stores, again. The good news for shoppers?

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Checkout Location Shopping Consumer 295

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising. after deploying both of these tactics.

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Merchant Services Social Commerce Checkout Payment Services 254

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers.

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Shopping Point of Sale Payment Services Checkout 97

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Globally, shoppers with disabilities spend $1.2

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Shopping Checkout Accounting Shipping 317

Mass Relators

APRIL 21, 2022

A vast majority of consumers, 85%, will do more in-store shopping in 2022 than last year, according to new research from ChaseDesign. Factors driving this return to physical locations include having the simple ability to choose products in person, seeing what’s new, and taking advantage of the store staff’s expertise.

Returns 52

Returns Checkout Shopping Marketing 52

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Fulfillment Merchant Services Shipping Checkout 250

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

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Shipping Fulfillment Returns Accounting 130

Retail Focus

MARCH 29, 2022

One of the ways in which retailers can more accurately monitor and therefore predict how consumer behaviour will change is having access to accurate data about what’s impacting the sale and return of their products. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 211

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content. Make it fun.

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Customer Retention Customer Experience Advertising Consumer 239

Retail TouchPoints

APRIL 5, 2022

Fast forward to 2022 and Schulman’s words show foresight into technologies that most consumers weren’t even aware of a mere eight years ago — cryptocurrency , digital wallets and peer-to-peer (P2P) digital payment services have transformed the way everyone from friends sharing a dinner to multi-national corporations move funds.

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Merchant Services Payment Services Checkout Consumer 347

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. It makes it very easy for services and publishers like The Independent to open up their own shops with the complete inventory, but without actually holding that inventory.”. “It IndyBest’s centralized shopping section.

Merchant Services 247

Merchant Services Checkout ATS Fulfillment 247

Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Photo courtesy of Amazon. Photo courtesy of Amazon. Photo courtesy of Amazon.

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Payment Services Checkout Fashion Jewelry 189

VMS

NOVEMBER 30, 2022

W ITH THE WORLD adjusting to Covid a few years later as less of a threat and more a part of everyday life, retailers sought to return to business as usual. n 2022, inflation drove prices and interest rates higher. Starbucks workers organized at many locations in 2022. In 2022, everything reversed. Happy New Year.

Visual Merchandising 85

Visual Merchandising Drop-Shipping Loss Prevention Shipping 85

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Checkout Payment Services Shrinkage Returns 52

Mass Relators

OCTOBER 10, 2022

Imagine if more than seven out of every 10 shoppers in a physical store, after pushing their carts down various aisles and picking out the products they wanted, simply abandoned those carts when they got to the checkout line, and left without buying anything. by the end of 2022 and grow to 30.8% by 2030 — a 45% increase.”.

Shopping 52

Shopping Payment Services Checkout Shipping 52

Retail TouchPoints

SEPTEMBER 16, 2022

14, 2022, California Attorney General Rob Bonta alleged that Amazon engaged in anticompetitive price blocking practices that increased product pricing for California customers. With other ecommerce platforms unable to compete on price, consumers turn to Amazon as a one-stop shop for all their purchases. In a complaint filed Sept.

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Merchant Services Checkout Consumer Returns 207

365 Retail

JUNE 6, 2022

H&M Group is currently rolling out a pilot in US COS stores, where tech-enabled in-store shopping solutions provide visitors with seamless payment options, personalised styling recommendations, faster checkout, and upgraded delivery/return options. Photo: H&M Group. Lea Rytz Goldman , Managing Director COS.

Shopping 52

Shopping Checkout Fashion Returns 52

Inside Retail

DECEMBER 14, 2022

One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. These messaging apps can incorporate product listings, checkouts, payment features and live chat options. It offers a full feature in-app e-commerce store, or virtual shop fronts for brands.

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Social Commerce Marketing Checkout Wholesale 130

Retail TouchPoints

JANUARY 20, 2023

Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another. Brands of course direct spend to RMNs where they can show the strongest return on investment — hence, Amazon’s dominance. Amazon already does all that.

Advertising 261

Advertising Sporting Goods Boutique Returns 261

365 Retail

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

Customer Experience 52

Customer Experience Checkout Consumer Returns 52

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

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Drop-Shipping Shipping Accounting Management 210

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

Merchant Services 204

Merchant Services Drop-Shipping Shipping Payment Services 204

V Count

DECEMBER 10, 2021

As retailers and brands look to return to growth in 2022, they will need some help, and measuring retail foot traffic with retail analytics technologies can provide just that. Retailers have been analyzing customer behavior and shopping trends for years, even when the technology to do so effectively didn’t exist.

Checkout 52

Checkout Store Operations Management Promotions 52

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 231

A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

Merchant Services 59

Merchant Services Consumer Payment Services Checkout 59

Retail TouchPoints

JULY 11, 2023

Today begins what has become one of the biggest shopping events of the year — Amazon ’s annual Prime Day member sales event. Customers are increasingly interested in shopping their values,” said O’Donnell. And then how do we get customers the value-based shopping experience they are increasingly looking for?

Payment Services 149

Payment Services Shipping Checkout Fulfillment 149

Retail Gazette

APRIL 17, 2024

Boots Boots introduced its Price Advantage scheme back in January 2022, offering exclusive in-store discounted prices on 150 products to its Advantage scheme card holders. The announcement was tied with the return of Morrisons’ More loyalty card, which it scrapped in May 2021 to push its My Morrisons app instead.

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Beauty and Health Supermarket Checkout Fashion 96

365 Retail

JANUARY 12, 2024

Be it shoppers paying by Scan & Go, self-checkout, in checkout-free stores or via Click & Collect: offline retail is becoming increasingly digital. This requires suitable payment solutions – turning payment into a strategic success factor. This is also confirmed by current consumer surveys.

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Payment Services Checkout Accounting Point of Sale 62

Inside Retail

JULY 28, 2021

In the last 12 months alone, the industry has seen household names across the globe forced into administration (with a number never to return) including Debenhams, Arcadia Group, JC Penny and Century 21. There’s no doubt that Covid-19 has brought about lasting changes to retail worldwide. Create differentiated in-store experiences.

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Department Stores Consumer Returns Checkout 246

Indigo 9 Digital

JANUARY 11, 2023

The irony of online shopping is that the most economical model for a retailer is when customers are not purely online shopping at all. If getting the order to you is expensive what about returns? This process of ordering and returning goods is very expensive. million on “refunds, returns, and discounts”.

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Advertising Shipping Returns Fulfillment 98

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. As consumers return to stores post-pandemic, they are seeking out intuitive and personalised interactions that surprise and delight, with the option for frictionless self-service.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Inside Retail

AUGUST 11, 2021

Iconic Australian bootmaker R.M.Williams is making its biggest ever capital investment in digital to provide customers with more choice and convenience while shopping, according to chief technology officer Nathan Alexander. “We’re This technology is expected to be rolled out in February or March 2022.

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Point of Sale Shipping Checkout Fulfillment 130

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. In 2022, offers and discounts are more important than ever, as shoppers balance the desire to give gifts with the squeeze on their budgets from cost of living increases. Increase customer satisfaction by up to 20%.

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Promotions Employee Engagement Checkout Returns 95