Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Finance 244

Finance Accounting Store Operations Planning 244

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations 226

Store Operations Promotions Planning Management 226

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. The lingering impact of COVID-19.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment 206

Fulfillment Shipping Planning Promotions 206

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. According to Stefano Secchi, Managing Director at Moschino, Tmall Luxury Pavilion became a crucial channel for the brand as it sought to successfully engage consumers in China, which accounts for more than 60% of the brand’s total presence in Asia.

Beauty and Health 211

Beauty and Health Customer Experience Marketing Consumer 211

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 213

Customer Experience Store Operations Planning Marketing 213

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. Check out Part 1, which focused on improving CX.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

DECEMBER 15, 2023

billion in 2021 retail shrink could be attributed to ORC. It all sounded plausible, and the prevailing view — that retail crime was on a rampage — was backed up by the National Retail Federation’s April 2023 Organized Retail Crime (ORC) report , which stated that “nearly half” of the $94.5

Sporting Goods 219

Sporting Goods Loss Prevention Store Operations Returns 219

Inside Retail

JUNE 2, 2021

Fast-fashion giant H&M is to close its high-profile store at Westfield Bondi Junction in Sydney’s eastern suburbs, unable to agree on lease terms with owner Scentre Group. H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At

Fast Fashion 264

Fast Fashion Fashion Store Operations Management 264

Retail TouchPoints

MAY 18, 2023

CTO Hyon Park will step in to manage the retailer’s supply chain, and CEO Lisa Harper will oversee other operational functions, including stores and real estate. Torrid has had an unusually high number of top-level management changes over the past year. Torrid operated 639 stores at the end of the fiscal year.

Finance 208

Finance Accessories Apparel Management 208

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications 299

Telecommunications Finance Store Operations Consumer 299

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

Loss Prevention 207

Loss Prevention Management Planning Location 207

Inside Retail

JUNE 2, 2021

Fast-fashion giant H&M is to close its high-profile store at Westfield Bondi Junction in Sydney’s eastern suburbs, unable to agree on lease terms with owner Scentre Group. H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At

Fast Fashion 246

Fast Fashion Store Operations Fashion Management 246

Retail TouchPoints

FEBRUARY 26, 2024

Learning opportunities were initially available for $1 a day, but that fee was dropped in 2021 to make the program more accessible. Some of the certificates offered include: Frontline manager leadership; People and business leadership; Data science; Software development; and Project management.

Management 162

Management Promotions Store Operations Customer Experience 162

Retail TouchPoints

MAY 12, 2023

An affiliate of brand management company Bluestar Alliance has purchased the U.S.-based based wholesale and retail business assets of the Scotch & Soda brand, which will allow its products to be sold in retail stores across the country. The Bluestar portfolio includes brands such as Brookstone, Bebe, Limited Too and Hurley.

Wholesale 295

Wholesale Accessories Apparel Brand Management 295

Retail TouchPoints

NOVEMBER 21, 2022

Atmos, which Foot Locker acquired in 2021 , makes most of its sales digitally — which ties into the retailer’s overall strategy of enhancing its omnichannel operations.

Planning 263

Planning Store Operations Returns Marketing 263

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 260

Jewelry Accessories Accounting Location 260

Retail TouchPoints

APRIL 26, 2023

The transaction is expected to close in Q2 2023, and VNCE will remain a publicly traded entity and continue existing operations with no planned changes to its management. “We billion to buy the Reebok brand in August 2021; and Buying financially troubled retailers including Forever 21, JCPenney, Aéropostale and Brooks Brothers. “We

Accessories 262

Accessories Apparel Management Planning 262

Retail TouchPoints

NOVEMBER 22, 2021

Even though 2021 has proven to be a hot and profitable year for retail IPOs, the portfolio company appears content to wait a year or two. We don’t manage stores, inventory or supply chains. ABG is now targeting an IPO date in 2023 or 2024, according to CNBC. We are brand owners, curators and guardians.

ATS 226

ATS Planning Management Marketing 226

Retail TouchPoints

APRIL 25, 2022

Rite Aid has rejected a non-binding off-market proposal from Spear Point Capital Management to acquire the company for $3.6 Rite Aid’s rejection of the offer may have been fueled by relatively strong Q4 2021 results. While the retailer still posted a $389.1 million loss during the quarter, compared to a loss of $18.5

Finance 241

Finance Management Planning Marketing 241

Retail TouchPoints

APRIL 26, 2022

The suitors include Cerberus Capital Management LP and Tailwind Acquisition Corp., Cohen has cited the parent retailer’s poor performance in recent years compared to buybuy BABY’s continued success, and Q4 2021 results followed this trend. an acquisition firm chaired by former Casper CEO Philip Krim.

Apparel 194

Apparel Management Marketing Store Operations 194

Retail TouchPoints

SEPTEMBER 16, 2022

Liverpool said in a statement that “this operation represents an attractive opportunity to diversify assets geographically.”. stakes as of December 2021, while his sister Anne Gittinger controlled 9.7% The deal makes Liverpool one of Nordstrom’s largest stakeholders. Founder Bruce Nordstrom held a 15.9%

Inventory Management 238

Inventory Management Department Stores Returns Management 238

Retail TouchPoints

NOVEMBER 30, 2021

“The opening of the SmartShop Pick & Go also marks the first time Amazon has retrofitted a store with Just Walk Out technology, meaning the store uses Sainsbury’s existing fixtures and fittings with our technology. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

Checkout 258

Checkout Payment Services Supermarket Customer Experience 258

Retail TouchPoints

NOVEMBER 9, 2022

“At Sephora, our clients are at the heart of our business, and we hear loud and clear that on-demand delivery is what they’re looking for,” said Nadine Graham, SVP, General Manager of Ecommerce at Sephora in a statement. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022.

Fulfillment 255

Fulfillment Wholesale Accounting Consumer 255

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

SEPTEMBER 18, 2020

Store-level employees who are not selected for new roles in this latest round “will be able to continue working at Walmart if they choose to,” at current pay levels at least through October 2021, said Dacona Smith, COO of Walmart U.S. A July restructuring involved culling hundreds of employees, who will continue to be paid through Jan.

Management 234

Management ATS Store Operations 234

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 336

Payment Services Checkout Fulfillment Kiosk 336

Retail TouchPoints

JUNE 6, 2022

Here are some examples covering the spectrum of diversification, from a continuist perspective to more disruptive cases: In July 2021, John Lewis revealed plans to become a private landlord by building 10,000 new homes over the next 10 years on land currently used as car parks and above Waitrose supermarkets across the UK.

Supermarket 233

Supermarket Advertising Store Operations Management 233

Retail TouchPoints

MARCH 29, 2023

Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition.

Planning 242

Planning Home Furnishings Finance Management 242

Retail TouchPoints

JANUARY 24, 2022

Kohl’s has been facing pressure from activist investors for some time, including a push to add nine independent candidates to its Board of Directors in February 2021 led by Macellum Advisors GP, Ancora Holdings, Legion Partners Asset Management and 4010 Capital.

Location 224

Location Customer Experience Management Shopping 224

Retail TouchPoints

APRIL 26, 2023

Initial plans include a combination of multiple flagship stores and a dedicated ecommerce site to fuel the iconic toy retailer’s global expansion. ” WHP Global acquired Toys ‘R’ Us in 2021 , nearly three years after the retailer ended its U.S. operations , and has since been steadily rebuilding the brand.

Boutique 248

Boutique Planning Location Management 248

Retail TouchPoints

SEPTEMBER 22, 2022

Ancora cited Kohl’s repeated rejection of acquisition offers, including from Sycamore Partners and Acacia Research in February 2022 and Franchise Group in July 2022, as part of the need for new management. The activist investor expressed concern that Kohl’s will be unable to manage a true turnaround.

Operating Expenses 241

Operating Expenses Fulfillment Management Accounting 241

Retail TouchPoints

JANUARY 10, 2023

“We are excited to introduce Package Pickup as a seamless and efficient offering for those looking to make returns during the busy post-holiday season and throughout the year,” said Gagan Gupta, Product Manager at DoorDash in a statement.

Returns 242

Returns Drop-Shipping Wholesale Shipping 242

Retail TouchPoints

AUGUST 12, 2021

The divestiture, which is the result of a formal process that began in February 2021 , will help adidas focus on strengthening its core brand in the global sporting goods market. The company filed for an IPO in July 2021, noting that its roster of more than 30 brands generates approximately $10 billion in GMV annually. billion ( $2.5

Sporting Goods 264

Sporting Goods Marketing Planning Management 264

Retail TouchPoints

JUNE 23, 2022

billion bid from Staples that the retailer rejected in January 2021 due to regulatory risks. ODP noted that it was still open to other options, including the possibility of splitting into two companies : ODP, which would have operated the retail business; and NewCo, which would have inherited the B2B business.

Consumer 210

Consumer Location Marketing Management 210

Retail TouchPoints

MAY 5, 2022

The fund will be on the lookout for companies with solutions that can: Better serve customers by simplifying how people invest in their homes through milestones of home ownership, ongoing maintenance and renovations/remodels, as well as evolving how professional customers efficiently manage and grow their businesses; Better serve associates to improve (..)

Customer Experience 256

Customer Experience Management Store Operations ATS 256