Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. The 3,000 open jobs, some of which are seasonal, include sales and stock positions as well as store managers, and the $15 minimum will apply to all of them.

Fulfillment 149

Fulfillment Planning Management Store Operations 149

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications 301

Telecommunications Finance Store Operations Consumer 301

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

Payment Services 259

Payment Services Fulfillment Location Shipping 259

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

Home Furnishings 294

Home Furnishings Shipping Fulfillment Consumer 294

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

Consumer 261

Consumer Merchant Services Payment Services Drop-Shipping 261

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Neil Saunders, Managing Director, GlobalData. Several themes emerged, including: Retail in the U.S. Yes, some technologies (e.g.

Returns 197

Returns Fulfillment Checkout Marketing 197

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JANUARY 10, 2023

“We are excited to introduce Package Pickup as a seamless and efficient offering for those looking to make returns during the busy post-holiday season and throughout the year,” said Gagan Gupta, Product Manager at DoorDash in a statement.

Returns 244

Returns Drop-Shipping Wholesale Shipping 244

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

MAY 5, 2022

The fund will be on the lookout for companies with solutions that can: Better serve customers by simplifying how people invest in their homes through milestones of home ownership, ongoing maintenance and renovations/remodels, as well as evolving how professional customers efficiently manage and grow their businesses; Better serve associates to improve (..)

Customer Experience 257

Customer Experience Management Store Operations ATS 257

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 299

Inventory Management Beauty and Health Management Planning 299

Mass Relators

MAY 22, 2023

Management now forecasts adjusted per-share earnings in the range of $8.50 We delivered another strong quarter while executing on the strategy we outlined in December 2021, leading to the close of the Signify Health acquisition followed quickly by Oak Street Health,” noted Karen Lynch, CVS Health’s president and chief executive officer.

Net Profit 52

Net Profit Fulfillment Store Operations Management 52

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). Target’s overall comparable sales grew 17.2%

Promotions 222

Promotions Fulfillment Department Stores Shipping 222

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We

Consumer 298

Consumer Shopping Shipping Planning 298

Retail TouchPoints

JANUARY 19, 2021

Nearly all retail store managers surveyed (96%) admitted their company faced hiring challenges, while one-third said it was more difficult to rehire, recruit and attract seasonal talent this year than last. However, throughout the season, we have seen workforce technology emerge as a lifeline for store managers.

Management 166

Management Customer Experience Shopping Consumer 166

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail. Cannabis is in growth mode: the industry posted sales between $24.5

Customer Experience 304

Customer Experience Consumer Promotions Planning 304

Retail TouchPoints

MAY 12, 2021

As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. Sanitization was made central to in-store operations with supplies made readily available to customers for their own use. The Research.

Shopping 214

Shopping Checkout Location Planning 214

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. Here’s to a safe, healthy, prosperous 2021. Send us your picks.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 24, 2020

RBS manages one of the largest supply chains on the East Coast, supplying five grocery chains owned by Ahold Delhaize USA : Food Lion, Hannaford, The Giant Company, Giant Food and Stop & Shop. Lewis: One vitally important thing that we have to manage is to make sure that our associates are safe in our workspaces and manufacturing areas.

Supermarket 174

Supermarket Management Consumer Shopping 174

Mass Relators

MAY 3, 2023

Karen Lynch “We delivered another strong quarter while executing on the strategy we outlined in December 2021, leading to the close of the Signify Health acquisition followed quickly by Oak Street Health,” said president and CEO Karen Lynch. The company also announced that it has completed its acquisition of Oak Street Health.

Net Profit 52

Net Profit Consumer Fulfillment Store Operations 52

Retail TouchPoints

AUGUST 5, 2020

The reaction in New Zealand was to shut the country down immediately and to prohibit any foreign national in the country until 2021. Please see a video report from Retail Store Tours Mexico. 4 Steps On The Success Road Map For Managing COVID-19. But for the most part, things are back to normal.

Supermarket 258

Supermarket Returns Shopping Department Stores 258

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores. It transformed [the business].”.

Fulfillment 284

Fulfillment Shipping Inventory Management Location 284

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. as an outlier.

Promotions 234

Promotions Fulfillment Inventory Management Drop-Shipping 234

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. According to Stefano Secchi, Managing Director at Moschino, Tmall Luxury Pavilion became a crucial channel for the brand as it sought to successfully engage consumers in China, which accounts for more than 60% of the brand’s total presence in Asia.

Beauty and Health 213

Beauty and Health Customer Experience Marketing Consumer 213

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Stores and fulfillment centers are well staffed and our price position remains strong. Customers should expect to find the items they want [at] great values.”.

Fulfillment 207

Fulfillment Shipping Planning Promotions 207

Retail Next

JULY 21, 2021

They’re enforcing extra health and safety regulations, executing new processes like curbside pickup and adjusting to the role of omnichannel as many stores become temporary fulfillment centers for online orders. in 2021, and several big names like Google and Glossier are even opening new flagship stores!

Customer Experience 40

Customer Experience Fulfillment Returns Consumer 40

Retail TouchPoints

DECEMBER 8, 2022

billion in 2021, up from a mere $291 million the year before. Store-Based Fulfillment Keeps Costs in Check. Boisson benefits from the brand equity and engagement that comes with physical spaces, but its stores also help temper the costs and complexities that many online-only DTC brands have been forced to navigate.

Fulfillment 255

Fulfillment Customer Experience Marketing Consumer 255

Retail TouchPoints

SEPTEMBER 24, 2021

Specifically, the direct-to-consumer (DTC) menswear brand has implemented YOOBIC across all of its stores. The digital workplace platform is poised to help store managers streamline employee training processes and help leadership create consistent experiences across the entire fleet. Building Employee Confidence Across Channels.

Fulfillment 224

Fulfillment Management Location Promotions 224

Retail TouchPoints

SEPTEMBER 22, 2022

Ancora cited Kohl’s repeated rejection of acquisition offers, including from Sycamore Partners and Acacia Research in February 2022 and Franchise Group in July 2022, as part of the need for new management. The activist investor expressed concern that Kohl’s will be unable to manage a true turnaround.

Operating Expenses 243

Operating Expenses Fulfillment Management Accounting 243

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Keith Jelinek.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retalon

SEPTEMBER 23, 2021

Small but sophisticated, they source products globally and fulfill orders directly to customers. Non-store retailing examples: distance selling. Optimize fulfillment and returns to lower logistics costs. Product fulfillment also must meet customers where they are — even in your stores.

Fulfillment 41

Fulfillment Consumer Location Store Operations 41

Retail TouchPoints

JANUARY 4, 2024

The retailer has been testing the reusable model in multiple markets since 2021 and expanded the program to stores in 12 Northern California locations in August 2023 , and it’s now available nationwide and in Canada. “As

Location 149

Location Returns Planning Management 149

Retail TouchPoints

OCTOBER 7, 2020

Hudson planned to launch a loyalty program this year called Blue for frequent travelers who rely on Hudson’s convenience stores in the U.S. Because of the pandemic, the launch is now slated for 2021. and Canada. Blue will feature a mobile app that will transact using the Flooid platform. Hudson Undertakes Companywide Transformation.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214