Retail TouchPoints

MAY 7, 2025

Conduct in-person audits of factories, farms and fulfillment centers. Morgan founded Willow International in 2010 and merged with 10 Thousand Windows in 2021 to create the global nonprofit, EverFree, which provides direct services and scales survivor-led solutions to accelerate the end of trafficking. Consumers too have a role to play.

Fast Fashion 250

Fast Fashion Fashion Accounting Consumer 250

Retail TouchPoints

JUNE 25, 2025

Walmart is rolling out a smart pairing of RFID technology with its VizPick AR tool, which has helped associates find merchandise to stock on the sales floor since 2021.

Management 147

Management Apparel Planning Returns 147

Retail TouchPoints

OCTOBER 30, 2024

PetSmart already offers delivery via Instacart as well as Uber Eats , and in October 2021 the retailer partnered with Allivet for pet prescription deliveries. PetSmart has partnered with Grubhub to offer on-demand delivery of more than 14,000 items from its 1,400+ locations in all 50 states.

Location 173

Location Customer Experience ATS Fulfillment 173

Retail TouchPoints

NOVEMBER 19, 2024

Additionally, the platform has improved its DoubleDash offering; since its introduction in 2021, shoppers have been able to add items from an additional store after checking out without incurring an additional delivery fee. DoorDash also has introduced a one-year discounted DashPass plan for SNAP/EBT recipients for $4.99

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

JUNE 6, 2025

Since first launching drone delivery services in 2021, Walmart has completed more than 150,000 deliveries in 30 minutes or less. “As Walmart already has been using drones for delivery in Northwest Arkansas, near its Bentonville headquarters, and in January 2024 Walmart expanded drone deliveries to 30 municipalities in the Dallas/Ft.

Planning 130

Planning Management Consumer Shopping 130

Retail TouchPoints

MAY 1, 2025

In fact, since first calculating its baseline emissions in 2021 , Sheins absolute emissions have risen by 176% overall. With the astronomical rise of Shein and Temu in the past few years, it is clear that the economy has been largely supportive of these business models despite the growing environmental detriment.

Fast Fashion 147

Fast Fashion Fashion Consumer Returns 147

Retail TouchPoints

NOVEMBER 5, 2024

Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

Supermarket 276

Supermarket Shopping Merchant Services Consumer 276

Retail TouchPoints

JULY 8, 2025

Amazon has partnered with UK retailers in the past, including a relationship with Morrisons that began in 2015 and one with Co-op that launched in 2021. “Partnering with Gopuff and other grocery partners is an important way of offering Amazon customers their favorite stores and brands, ordered via our website.”

Marketing 147

Marketing Location Store Operations Customer Experience 147

Retail TouchPoints

JUNE 11, 2025

secondhand market saw its strongest annual growth since 2021, according to the 13th annual ThredUp Resale Report , and last month , ThredUp made its resale-as-a-service (RaaS) technology free and open source. In 2024, the U.S.

Shipping 147

Shipping Accessories Apparel Fashion 147

Small Biz Trends

JUNE 16, 2025

E-commerce Innovation Fulfillment Centers: Amazon operates over 175 fulfillment centers globally, streamlining inventory and delivery processes. For small businesses, utilizing fulfillment services can streamline operations and enhance customer satisfaction. million 2021 161.7 million users in the United States.

Marketing 69

Marketing Payment Services Shipping Fulfillment 69

Retail TouchPoints

MAY 23, 2025

In May 2021 Authentic partnered with Klarna for its buy now, pay later (BNPL) functionality, and in February 2024 Authentic began working with Fast Simon to help enhance merchandising, personalization and search capabilities across its brand portfolio.

Merchant Services 147

Merchant Services Payment Services Returns Shopping 147

Inside Retail

MARCH 15, 2025

In 2021, Eurazeo quietly exited Pat McGrath Labs. Where brands like Fenty Beauty and Charlotte Tilbury have optimised seamless retail distribution, ensuring consistent product availability, Maderazzo pointed out that Pat McGrath Labs has faced stock shortages and fulfillment challenges, potentially impacting sales and retailer confidence.

Boutique 130

Boutique Marketing Consumer Fulfillment 130

Retail Dive

JUNE 24, 2025

Early results from the 1,000-plus smaller cities, towns and rural communities already enjoying the faster fulfillment have been “very positive,” Amazon said Tuesday. At the end of last year, Tractor Supply said it was upgrading its fulfillment to include more bulky items.

Payment Services 73

Payment Services Department Stores Fulfillment Marketing 73

Retail Dive

JUNE 20, 2025

Tighe first joined the company in 2021 as chief customer officer. A few months after exiting bankruptcy in 2020 , Tailored Brands announced CEO and President Dinesh Lathi would step down in March of 2021. Current CEO Peter Sachse will transition out of that position to become executive chairman of the board, per the release.

Merchant Services 102

Merchant Services Payment Services Department Stores Promotions 102

Retail Dive

JUNE 13, 2025

“We believe that speed and convenience is key to our omnichannel experience, and we’re excited to launch our partnership with Uber Eats as an extension of that philosophy,” Scott Casciato, vice president of omnichannel fulfillment and strategy at Dick’s Sporting Goods, said in a statement.

Beauty and Health 64

Beauty and Health Dead-Stock Sporting Goods Department Stores 64

Retail TouchPoints

JULY 15, 2025

As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system. Recognizing the potential for unconscious bias, we built privacy protections into the shopper application used by fulfillment staff. It was a beacon of hope, proof that the impossible might just be achievable.

Payment Services 147

Payment Services Dead-Stock Checkout Fulfillment 147

Small Biz Trends

JUNE 25, 2025

Embracing this ancient drink can lead to a fulfilling venture that not only satisfies taste buds but also nurtures a thriving community of tea lovers. billion in 2021 and projected to reach $69.3 billion in 2021 and is projected to reach $69.3 billion by 2028. The global tea market was valued at $55.4

Consumer 71

Consumer Marketing Promotions Fulfillment 71

Small Biz Trends

JUNE 14, 2025

The city experienced a 27% increase in hiring between Q4 2020 and Q4 2021, reflecting a dynamic job market. With the right environment you can elevate your freelance journey and achieve both personal and professional fulfillment. Networking opportunities abound, and various coworking spaces facilitate collaboration and creativity.

Employee Engagement 68

Employee Engagement Outdoor Promotions Location 68

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec. 18 and Dec. 18-31 window. “In

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

APRIL 9, 2021

In a surprisingly lopsided outcome, workers at BHM1, the Amazon fulfillment center in Bessemer, Ala., Approximately 50% of the 5,805 eligible workers at the fulfillment center cast ballots during the month-long vote that ended March 30, 2021. million people worldwide with more than 950,000 workers in the U.S.

Fulfillment 325

Fulfillment Department Stores Wholesale ATS 325

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

NOVEMBER 14, 2022

But the 350,000-square-foot facility — which opened in October 2021 and brings together research and development labs — was only part of the draw. New Fulfillment Robot: Sparrow. While it’s impossible to eliminate all risks from flying, we have taken a proven aerospace approach to design safety into our system.”.

Fulfillment 322

Fulfillment Consumer ATS 322

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Target’s physical comparable sales grew 8.9%

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. in late 2023 after first expanding to the area in 2021. footprint and moves forward with its U.S. and Whitestown, Ind. “The

Fulfillment 264

Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

Fulfillment 246

Fulfillment Grocer Wholesale Returns 246

Retail TouchPoints

OCTOBER 4, 2021

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. The 2021 holiday season will mark a golden opportunity for retailers to get a head start on this process by directly gathering data from customers during a high traffic period. “

Merchant Services 321

Merchant Services Payment Services Fulfillment Promotions 321

Retail Focus

SEPTEMBER 9, 2021

The winners and highly commended entries will be announced at a unique awards ceremony to be held at Proud Embankment on 14th October 2021. The 2021 shortlist can be viewed in our official launch video below or keep scrolling to view a breakdown of our shortlisted entries for the 2021 event. Store Design of the Year.

Supermarket 313

Supermarket Payment Services Outdoor Fulfillment 313

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

Fulfillment 298

Fulfillment Checkout Visual Merchandising Kiosk 298

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. in Q2 2021, maintaining some of the momentum from the 24.3% Walmart Posts Solid Ecommerce Growth. Walmart’s total revenue hit $141 billion , up 2.4% compared to Q. YoY led by brick-and-mortar.

Grocer 290

Grocer Advertising Fulfillment Shopping 290

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1.

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Stores and fulfillment centers are well staffed and our price position remains strong. Customers should expect to find the items they want [at] great values.”.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

OCTOBER 31, 2022

billion in Q1 2021 to $4.3 Looking ahead, we remain confident in our expansion plans and continue to see plenty of opportunity to grow to at least 2,900 Ross Dress for Less and 700 dd’s DISCOUNTS locations over time.” billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year. billion.

Location 278

Location Fulfillment Planning Marketing 278

Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. population.”.

Fulfillment 313

Fulfillment Supermarket Returns Marketing 313

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

Apparel 293

Apparel Returns Department Stores Fulfillment 293