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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1.

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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Consumers are Split Between Home Pickup and Carrier Drop-off. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. The Post Office Increases its Popularity as a Returns Drop-off Destination. consumers love the USPS.

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Deloitte Shares Loyalty Trends and Best Practices for 2024

Retail TouchPoints

Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey. A major reason for this drop?

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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Resellers vs. Retailers: How to Handle the Bot Problem

Retail TouchPoints

Last Crumb even drops limited amounts of special-flavored cookies. . To put this into perspective, Cowen Equity Research has predicted that the sneaker resale market will be worth $30 billion globally by 2030. In 2021, face coverings and masks from stars like Kanye West saw a 154% average resell price increase from $82 to $208.

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RangeMe Recap of the 2021 Global Market: Fall Experience

Rangeme

The 2021 Global Market: Fall Experience was a four-day virtual product discovery experience held October 18-22, facilitated by ECRM and powered by RangeMe. Generation Z was a hot topic during Global Market, as retailers have started recognizing their influence on consumer spending. don’t entice them.

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. 5: Retailers will Test NFT Drops.