Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 347

Consumer Customer Experience Accounting Shopping 347

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021.

Consumer 324

Consumer Jewelry Shopping Promotions 324

Inside Retail

MAY 2, 2021

At the risk of using yet one more trendy phrase, consumers also want “shoppertainment”. You must make shopping with you memorable and fun. The Reject Shop announces a 45-minute delivery option. I think shopping should be fun and memorable – and that’s what’ll make me do it more and more.

Consumer 246

Consumer Supermarket Shopping Promotions 246

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. over the previous year, according to the U.S.

Shopping 262

Shopping Shipping Beauty and Health Fast Fashion 262

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 309

Consumer Shopping Shipping Planning 309

Dezeen

DECEMBER 8, 2021

As part of our ongoing review of 2021 , Dezeen rounds up the top 10 most remarkable and intriguing shop interiors of the year – from a cannabis dispensary made to look like an old-fashioned grocery store to a makeup boutique arranged around a large, mossy mound. Apple Via del Corso, Italy, by Foster + Partners.

Shopping 144

Shopping Boutique Merchant Services Fashion 144

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017.

Shopping 269

Shopping Department Stores Planning Accounting 269

Retail TouchPoints

OCTOBER 4, 2021

Shoppers are increasingly aware of supply chain challenges, and 62% are very or somewhat concerned about not receiving their items in time for the holiday when they shop online Black Friday through Cyber Monday, according to a survey by Publicis Sapient. And the number-one prediction for holiday 2021: 1. 2 (Super Saturday, Dec.

Merchant Services 317

Merchant Services Payment Services Fulfillment Promotions 317

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Consumers will be more likely to spend money with retailers that make their lives much easier.

Returns 274

Returns Shopping Promotions Social Commerce 274

Inside Retail

OCTOBER 11, 2021

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. With occupancy rates under pressure, shopping-centre landlords have already reviewed property valuations to account for tighter rent market conditions and financial concessions required to retain key retail brands.

Shopping 130

Shopping Consumer Accounting Department Stores 130

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Promotions 250

Promotions Consumer Payment Services Shopping 250

Retail TouchPoints

MAY 20, 2022

The screen also can display order histories from previous shopping trips, and shoppers can scan and pay with credit cards rather than using manned or unmanned checkout lanes. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”. in a statement.

Shopping 300

Shopping Checkout ATS Supermarket 300

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 296

Customer Experience Checkout Consumer Marketing 296

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. of gift cards purchased in September-October 2021, up from 19.6%

Shopping 304

Shopping Shipping Consumer Planning 304

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

Shopping 242

Shopping Consumer Planning Marketing 242

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Consumer 263

Consumer Merchant Services Payment Services Drop-Shipping 263

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

Planning 328

Planning Consumer Shipping Shopping 328

Retail TouchPoints

NOVEMBER 1, 2021

Google Shopping has teamed up with the fashion and pop culture publication PAPER to create a shoppable digital magazine highlighting the top trends of 2021 based on Google Trends data. Readers can shop the magazine — 21of21: A Shoppable Magazine of the Trends That Defined the Year — directly in Google Shopping.

Jewelry 233

Jewelry Shopping Fashion ATS 233

Retail TouchPoints

JUNE 2, 2021

Prime Day 2021 will officially span June 21 and 22, featuring more than 2 million deals across categories including fashion, electronics, toys, home décor and automotive. Prime Day 2021 Will be Driven by Loyalty and Discounts. consumers increased or maintained their spending on Amazon in Q2 2021, according to a survey by JungleScout.

Promotions 279

Promotions Planning Apparel Shopping 279

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

Promotions 278

Promotions Shopping Checkout Consumer 278

Retail TouchPoints

APRIL 24, 2023

Creator-guided shopping is booming, with no signs of slowing down. retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions.

Shopping 267

Shopping Accessories Social Commerce Consumer 267

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

Consumer 261

Consumer Loss Prevention Fulfillment Store Layout 261

Mass Relators

NOVEMBER 6, 2023

CHICAGO – The number of consumers planning to do at least some of their holiday shopping online rose to 82% this year, according to a recent holiday purchase intentions consumer survey from Circana , formerly IRI and The NPD Group. consumers are shopping.

Planning 52

Planning Consumer Shopping Promotions 52

Inside Retail

AUGUST 23, 2023

The Australian Bureau of Statistics (ABS) released its count of business entries and exits for the 2022-2023 financial year on Tuesday, revealing the formation of 406,365 businesses, or 66,000 fewer than in 2021-2022. per cent in 2021-2022, outlining the post-lockdown boom in consumer spending. The downturn equates to a 1.4

Consumer 130

Consumer Shopping Marketing Accessories 130

Retail TouchPoints

MARCH 1, 2021

More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores. In 2020, Sephora also began offering direct shopping on Instagram and same-day delivery through Instacart , as well as a buy now-pay later option in partnership with Klarna.

Location 320

Location Planning Department Stores Shopping 320

Retail Gazette

JANUARY 11, 2024

Shopping and gambling may seem radically different; however, in today’s world they have one very important characteristic in common: the digital consumer. Online consumers are tech-savvy. Every year, industries across the globe are seemingly adopting new consumers of this type. of the UK’s retail market.

Consumer 59

Consumer Shopping Marketing Retail Marketing 59

Independent Retailer

APRIL 8, 2021

Last year brought many unexpected challenges for both retailers and consumers alike. Shopping patterns drastically changed, most likely for the long run, as well as the products that customers were looking for and needed. For their 2021 edition, 5WPR took a closer look at Gen Z, those aged 16 to 21, in their survey.

Consumer 74

Consumer Beauty and Health Shopping Promotions 74

Inside Retail

AUGUST 17, 2022

As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . This shows that consumers are researching online to find the product they are after before they head to a retail store to buy it. Representing 19.3 Search engines.

Consumer 246

Consumer Promotions Location Shopping 246

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

Merchant Services 303

Merchant Services Shopping Payment Services Advertising 303

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. Challenge 2: Consumer Confidence — Slow to Recover.

Consumer 279

Consumer Customer Experience Shopping Marketing 279

Inside Retail

MARCH 5, 2024

More than ever, consumers are aware and conscious of these topics. The report surveyed 12,000 global consumers on their sentiment towards Big Tech and expectations for brands online. So naturally, as our digital business has become a larger part of our sales mix, our values have evolved to encompass digital ethics.

Consumer 130

Consumer Planning Marketing ATS 130

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. In 2021, the festive period has continued to change. Consumers will continue shopping earlier. E-commerce was on a steady rise.

Shopping 246

Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 140

Consumer Payment Services Fulfillment Advertising 140

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 295

Social Commerce Fulfillment Drop-Shipping Payment Services 295

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 322

Consumer Thrift Store Apparel Returns 322

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. But generally speaking, consumer sentiment is still quite positive — we need to see if that holds up over the summer.

Shopping 256

Shopping Consumer Planning Inventory Management 256