Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. over the previous year, according to the U.S.

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Shopping Shipping Beauty and Health Promotions 264

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

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Consumer Customer Experience Accounting Shopping 347

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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Consumer Shopping Shipping Planning 316

Inside Retail

FEBRUARY 17, 2022

Based on customer insights and market trends, Swisslog, as an industry leader with successful micro fulfilment centres (MFCs) and e-grocery fulfilment centres (EFCs) operating across the globe, has identified five trends that will shape e-grocery fulfilment this year. E-grocery orders get smaller and more frequent. .

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Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

OCTOBER 31, 2022

billion in Q1 2021 to $4.3 Analysts predict the off-price retailer will perform well into 2023 as consumers continue to reduce their spending due to inflation, according to NASDAQ. During Q2 2022, Dollar General opened 227 new stores, remodeled 533 locations and relocated 30 shops as part of its expansion plan. billion to $4.6

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Location Planning Fulfillment Marketing 270

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

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Shopping Consumer Planning Marketing 252

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Customer Experience Checkout Consumer Marketing 306

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. In 2021, the festive period has continued to change. Consumers will continue shopping earlier. E-commerce was on a steady rise.

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Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. And this is just the first of in a series of shopping events Wish has planned for 2023. When Wish debuted in 2010 it took the U.S.

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Planning Consumer Shipping Shopping 334

Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. To increase profit margins during the BTS shopping season and beyond, retailers need to find ways to reduce or offset ecommerce costs.

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Shopping Returns Apparel Consumer 170

Inside Retail

MAY 19, 2021

In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. We will explore the four key themes emerging from our research and how retailers need to respond to the changed consumer.

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Consumer Department Stores Finance Fulfillment 246

Retail TouchPoints

APRIL 26, 2021

Hybrid Shopping is Here to Stay. Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

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Promotions Shopping Consumer Fulfillment 278

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. Ahead of the holidays, there’s no better time to introduce this offering and make it easier than ever for our customers to shop with us.” Orders placed before 3 p.m.

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Fulfillment Shopping Marketing Consumer 264

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. As part of the new partnership, DoorDash has launched a Beauty tile on its home page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 278

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. But generally speaking, consumer sentiment is still quite positive — we need to see if that holds up over the summer.

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Shopping Consumer Planning Inventory Management 267

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Fulfillment Social Commerce Customer Retention Consumer 268

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels.

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Drop-Shipping Fulfillment Consumer Shipping 298

Retail TouchPoints

MARCH 6, 2024

Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S. More to the point, though, is that 65% of respondents confirmed that returnless refunds motivate them to shop with a brand again (+14% YOY and +25% from 2021).

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Customer Experience Returns Shipping Consumer 276

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Shopping Fulfillment Location Planning 315

Retail TouchPoints

MAY 3, 2021

Hybrid Shopping is Here to Stay. Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

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Promotions Shopping Consumer Fulfillment 184

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Looking ahead to the future of online shopping, three key trends in particular are likely to have lasting implications. Direct-to-consumer selling. Fulfilment of the future. Australians spent an unprecedented $50.46

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

SEPTEMBER 20, 2023

The report found that increased labor costs and shaky consumer confidence are impacting holiday hiring plans, with retailers forecast to add a total of 410,000 seasonal jobs this season. Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Amazon: 250,000 + $1.3B

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Planning Fulfillment Payment Services Location 258

Inside Retail

AUGUST 22, 2021

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In

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Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

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Payment Services Fulfillment Consumer Returns 279

Retail TouchPoints

JUNE 21, 2023

from 2021 to approximately $11.9 adults found that 96% of Prime members have shopped Prime Day in the past or are interested in doing so this year. Prime Day has been growing in terms of dollars spent every year since its inception, including last year, when consumers also told us they planned to dial their spending back.”

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Planning Apparel Fulfillment Consumer 260

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy.

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Fulfillment Shipping Consumer Management 294

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. The Amazon Effect also is reflected in the in-person shopping experience at brick-and-mortar retailers. Now 60% of U.S.

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Merchant Services Payment Services Fulfillment Shipping 242

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

NOVEMBER 28, 2022

Additionally, Bluecore saw an 11% increase in Black Friday site traffic, a 5% increase in orders and a 1% increase in average order values compared to 2021. Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. 19 through Nov.

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Payment Services Fulfillment Accounting Consumer 273

Inside Retail

NOVEMBER 3, 2021

New technologies have sprung up to connect consumers at a time of increasing distance. Substack, Patreon, Discord, and Clubhouse have enabled consumers to become one-click content creators, and mind-sharers whilst connecting people globally. Go voice shopping with Amazon Alexa (voice shopping will reach USD $40 billion by 2022 alone).

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Consumer Shopping Marketing Fulfillment 130

Retail TouchPoints

NOVEMBER 10, 2022

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. But clearly deal hunting is top-of-mind for older consumers: while 55% of Gen Z consumers said they plan to spend more on holiday shopping and celebrations, a mere 39% of millennial shoppers intend to do the same.

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Advertising Shipping Consumer Shopping 261

Retail TouchPoints

APRIL 30, 2024

Through AI and other technologies, customers in grocery stores, clothing outlets and other convenience-style shops no longer need to wait in line to check out. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023. And it’s not just helping consumers.

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Checkout Customer Experience Merchandise Store Consumer 259

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 289

Retail TouchPoints

MAY 27, 2021

Marketplaces grew by 81% YoY in Q4 2020, more than double the already impressive rate of overall ecommerce growth, according to Mirakl’s 2021 Enterprise Marketplace Index , which analyzed benchmark metrics from 60 global retailer marketplaces. Yahoo Shops is the next step in our commerce journey.

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Fulfillment Advertising Shopping Department Stores 244

Inside Retail

NOVEMBER 24, 2021

This holiday shopping season marked record numbers of online shoppers on Black Friday and the biggest online shopping day in US history on Cyber Monday. To better understand the challenges and future opportunities for retail and e-commerce leaders, Blue Yonder launched the Future of Fulfillment Research Report.

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Fulfillment Management Consumer Customer Experience 147