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CCS 2021: Levi’s, 1-800-FLOWERS, Under Armour Reveal How They’re Meeting Fast-Changing Consumer Expectations

Retail TouchPoints

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 143
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Why Direct to Consumer Brands Struggle with Profitability

Indigo 9 Digital

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

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Foot Locker Deepens Relationship with Adidas as Both Retailers Focus on Digital Offerings

Retail TouchPoints

The partnership establishes Foot Locker as adidas’ lead partner in the basketball category and aims to drive more than $2 billion in retail sales by 2025, nearly triple the partnership’s revenue from 2021. Foot Locker’s enhanced relationship with adidas may help the retailer fill the gap created by its shift away from Nike.

Apparel 272
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Why You Need a Content Supply Chain

Retail TouchPoints

Consumers can’t get enough — the average digital content consumption is now six hours and 59 minutes per day, and that number is only going to continue to grow. trillion minutes of video in 2021, and that content is mostly made by everyday users who are posting that content for free. It’s estimated that TikTok users watched 22.6

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What’s Driving the Explosion of Retail Media (and How to Get in on the Action) 

Retail TouchPoints

First, there’s the Amazon effect: retailers see how lucrative ad sales have been for the perennial disruptor ( $31 billion in 2021) and want a piece of the rapidly growing action. Macy’s RMN hit the market in 2020 and quickly generated $105 million in revenue in 2021.

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In-store customer experience – a top retail focus for 2021

I Vend

Focus on local – Consumers have shown a marked preference for local stores over the last 18 months, a trend that looks set to continue, so retailers are looking to emphasise local ‘flavour’ within each brick and mortar store. The post In-store customer experience – a top retail focus for 2021 appeared first on iVend Retail.

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Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Retail TouchPoints

When it comes to direct-to-consumer, or own stores, companies can readily track EGR components like Retained Revenue and Referral Revenue with their physical stores and customer lists. Croud acquired impakt Advisors in 2021. However, the process varies depending on the sales model.