Hyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. Brian Solis has a compelling article about this very topic.

Customer Experience 112

Customer Experience Customer Retention Marketing Consumer 112

Hyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.

Customer Experience 105

Customer Experience Consumer ATS 105

Hyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are three customer service trends brands should prepare for in 2021. This article shares some tips that apply to most businesses.

Customer Experience 102

Customer Experience Planning Marketing 102

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers. This article looks at the ways that the CES can be improved.

Merchant Services 109

Merchant Services Customer Experience Social Commerce Fashion 109

Hyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

Customer Experience 111

Customer Experience Accounting Promotions Consumer 111

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 91

Customer Experience Marketing Management Planning 91

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

Customer Experience 70

Customer Experience Shipping Planning Returns 70

Hyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article, which features eight strategies that get your customers to come back. Here are my top five picks from last week.

Customer Retention 86

Customer Retention Customer Experience Consumer ATS 86

Hyken

JUNE 14, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As the author of this article calls it, there is a customer service gap, a disconnect. Here are my top five picks from last week.

Customer Retention 78

Customer Retention Customer Experience Management Consumer 78

Hyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, even if you don’t read the article – and you should – at least check out the quotes. Here are my top five picks from last week.

Customer Experience 75

Customer Experience Marketing Management Consumer 75

Hyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service. brands of 2021 based on shopper sentiment.

Customer Experience 64

Customer Experience Management Shopping Marketing 64

Hyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with the idea that often we think we know what our customers want, but what they actually want is different. I love that one!)

Customer Experience 77

Customer Experience Marketing Consumer ATS 77

Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article opens with a reference to a Harvard Business Review article titled Stop Trying to Delight Your Customers.

Customer Experience 75

Customer Experience Management 75

Hyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article may give you some insights as to why. If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article.

Customer Experience 66

Customer Experience Marketing Returns Management 66

Hyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. What Makes an Optimal Customer Experience in 2021? Same for CX.

Customer Experience 60

Customer Experience Consumer Marketing 60

Hyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three important points to this very on-point article. My Comment: This is a short article and it cuts straight to the point. We knew that!)

Customer Experience 58

Customer Experience Accounting Consumer Management 58

Hyken

NOVEMBER 22, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some simple ways to improve the customer experience. Here are my top five picks from last week. When he talks, I listen.

Customer Experience 70

Customer Experience Consumer Location Management 70

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering. This article makes the case that winning your customers back is also less expensive.

Customer Experience 60

Customer Experience Management Marketing Fashion 60

Hyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. (B&T)

Customer Retention 66

Customer Retention Customer Experience Marketing Consumer 66

Hyken

NOVEMBER 1, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start with a very short article from business guru, Seth Godin. Also, this article isn’t just for the B2C world.

Customer Experience 64

Customer Experience Consumer Shopping Marketing 64

Hyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article looks at three ways COVID-190 changed CX, as the title suggests, forever. Here are my top five picks from last week.

Payment Services 70

Payment Services Customer Experience Management Consumer 70

Hyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa.

Customer Experience 56

Customer Experience Marketing Promotions ATS 56

Hyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You may find some answers in this article. The post 5 Top Customer Service Articles of the Week 11-15-2021 appeared first on Shep Hyken.

Customer Experience 60

Customer Experience Shopping Marketing Management 60

Hyken

APRIL 12, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles For the Week of April 12, 2021 appeared first on Shep Hyken. Overpromise by Josh Linkner.

Customer Experience 66

Customer Experience Marketing ATS 66

Hyken

MARCH 29, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Our friends at Sharpen have an excellent article that shares five lessons on how you can model your CX after Disney.

Customer Experience 64

Customer Experience Consumer ATS 64

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 52

Customer Experience Marketing Management Planning 52

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Inside Retail

DECEMBER 14, 2021

But if you took a punt and bought shares in any of them over 2021, there’s a good chance you’ve lost money. The state of the sector isn’t as bad, however, as suggested by news reports claiming stock have plunged an average of 80% in 2021. This article is republished from The Conversation under a Creative Commons license.

Merchant Services 130

Merchant Services Payment Services Finance Marketing 130

Hyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.

Customer Experience 52

Customer Experience Management Consumer Marketing 52

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade. The lingering impact of COVID-19.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail Wire

DECEMBER 23, 2021

According to tracking by Coresight Research, for the first time in five years, retail store openings and closings may have reached equilibrium in 2021. The comeback in 2021 may, therefore, but a temporary counteraction, but some chains, like Wayfair, are exhibiting signs that they will expand their physical presence next year as well.

130

130

Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Customer Retention 62

Customer Retention Customer Experience Supermarket Marketing 62

Mulesoft

DECEMBER 22, 2021

It’s the final stretch to close out 2021! In case you missed any of the top content from the year, we’ve gathered our most-read articles from 2021 below. The post Top 10 can’t-miss blogs from 2021 first appeared on MuleSoft Blog. MuleSoft closes acquisition […]. MuleSoft closes acquisition […].

68

68

Star Miconics

JUNE 1, 2021

About this list & ranking Sales Magazines Sales & Marketing Management Top Sales Articles Healthcare Sales and Marketing Magazine Elite Business » Sales Marketing Submit Blog Do you want more traffic, leads, and sales? The post Top 5 Sales Magazines & Publications To Follow in 2021 appeared first on Feedspot Blog.

Marketing 98

Marketing Management 98

Cisco Retail

APRIL 14, 2021

and what better venue than the Agility 2021 to do the same. At F5 Agility 2021 , Cisco leads a Panel session featuring industry stalwarts in application networking (L4-L7 services). Check out the F5 Agility 2021 Sessions catalog and register for the event. F5 DevCentral Article on F5-ACI essentials. F5 Agility 2021.

ATS 100

ATS Management Consumer 100

Mike Anthony

FEBRUARY 24, 2021

What can we take from 2021 shopper trends and how can we apply them to our own plans? that was so nearly the title of this article!) So how to take all of these 2021 shopper trends reports and data and turn into a meaningful prediction, something that we can use as a basis for our plans with confidence? No-one knows !

Consumer 130

Consumer Planning Shopping Marketing 130

Retail Wire

MAY 11, 2023

percent, the lowest annual rate going back to 2021. Wholesale prices for the 12 months ending in April were 2.3 The annual rate was 2.7 percent at the end of March.

Wholesale 100

Wholesale ATS 100