Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

APRIL 27, 2022

In 2019, online grocery accounted for 6.3% Then in 2021, grocery ecommerce sales reached 9.5% Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. of total US grocery sales. and are predicted to increase to 11.1% and then 20.5%

Management 289

Management Grocer Fulfillment Accounting 289

Retail TouchPoints

MARCH 5, 2021

The company is planning to open 100 new stores this year while at the same time relocating or closing 25 existing stores, bringing the net total of new stores in 2021 to 75. 30, 2021, total sales increased 4% to $2.3 For the 13 weeks ended Jan. I was pleased with how we navigated this trend, and utilized core Burlington 2.0

Planning 264

Planning Location Store Operations Accounting 264

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. The lingering impact of COVID-19.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. According to the NRF, online sales accounted for $1.05 Approximately 16.6% of all U.S. trillion in U.S.

Returns 314

Returns Apparel Accounting Consumer 314

Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Kim, who joined the retailer in May 2021 to lead the company’s investor relations, will take over Crossen’s previous role.

Finance 317

Finance Promotions Accounting Management 317

Retail TouchPoints

DECEMBER 23, 2020

In 2021, businesses in the United States will face new VAT rules for selling to final consumers in Europe. 1, 2021 to July 1, 2021 due to the coronavirus pandemic, but U.S. While the changes are meant to help streamline the filing and collection of Value Added Tax (VAT), they unintentionally make tax calculation more complex.

Payment Services 207

Payment Services Telecommunications Accounting Planning 207

Retail TouchPoints

FEBRUARY 11, 2021

CSR accountability will be a point of competitive differentiation and a matter of law. CSR opportunities can be found across the entire supply chain in many different forms, including vendor compliance, quality management and sustainability as a whole. Here’s to a safe, healthy, prosperous 2021. Send us your picks.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

MARCH 8, 2021

2020 saw a huge upswing in email and online fraud affecting retailers, including spoofing of retailers’ websites, consumer account takeovers and fraudulent delivery of messages. That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. Wider use of authentication tools.

Marketing 179

Marketing Management Accounting Promotions 179

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

DECEMBER 7, 2021

earlier in 2021 and faces stiff competition from established U.S. But by all accounts the overall marketplace opportunity is only expanding, with companies increasingly turning to third-party marketplaces as a way to broaden their ecommerce offering. Marketplacer launched in the U.S.

Accounting 298

Accounting Supermarket Marketing Management 298

Retail TouchPoints

JUNE 15, 2022

The big differentiator is that Google insists its aim is not make the actual sale, but rather to support product discovery: “We’re indifferent on where the shopping journey ends, where that transaction takes place,” Matt Madrigal, VP and General Manager of Merchant Shopping at Google told Retail TouchPoints in a 2021 interview.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

DECEMBER 29, 2021

Quartile expects that the acquisition will double its amount of advertising spend under management to $2 billion in 2021. of products account for around 80% of the sales on ecommerce marketplaces, so brands recognize they need a holistic solution to help them compete in all marketplaces and direct-to-consumer websites.

Advertising 275

Advertising Accounting Marketing Retail Marketing 275

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. from 2021 and accounting for 16.3% Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers. Adobe expects U.S. online holiday sales to hit $209.7 billion in the period from Nov. 31, 2022, a 2.5% billion in sales, up 2.8%

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

OCTOBER 11, 2022

That is quite a jump from the 31 brands that had resale programs at the end of 2021. Both “managed resale” (in which the retailer and a resale partner manage product listings) and “peer-to-peer” models are growing. Hot Topic’s new resale shop will follow the managed resale model — customers in the U.S.

Accounting 275

Accounting Management Shopping ATS 275

Retail TouchPoints

MAY 18, 2021

Bed Bath & Beyond has named John Barresi as SVP of Finance and Chief Accounting Officer, as the retailer continues to bolster its leadership team as part of its three-year transformation strategy. Barresi will join Bed Bath & Beyond on June 7, 2021, reporting directly to EVP and CFO Gustavo Arnal.

Finance 232

Finance Accounting Planning Promotions 232

Cisco Retail

MAY 11, 2022

This blog post is a collaboration between Vishwanath Jakka , Engineering Product Manager, Cisco Cloud & Compute & Co-authored by Francoise Rees, Product Marketing Manager, Cisco Cloud & Compute. The first step is to register your GCP accounts during setup. CWOM to the rescue. Recommendations and Actions.

Management 145

Management Accounting Marketing ATS 145

Retail TouchPoints

JULY 8, 2022

GameStop has named Diana Saadeh-Jajeh, the retailer’s Chief Accounting Officer, as CFO, effective immediately. They will be on the corporate side rather than impacting associates and store managers, according to the person familiar with the matter. She replaces Michael Recupero, who has been terminated.

Accounting 305

Accounting Accessories Planning Marketing 305

Retail TouchPoints

DECEMBER 15, 2022

Loyalty solution provider Clarus Commerce has officially rebranded as ebbo in the wake of its acquisition of PrizeLogic in late 2021. The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs.

Customer Retention 263

Customer Retention Accounting Promotions Management 263

Retail TouchPoints

OCTOBER 18, 2023

Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021. In her new role as EVP and Chief Supply Chain Officer at AEO, Clarke will be responsible for managing AEO’s global supply chain from sourcing through distribution. Before joining PVH, Sarah held various leadership roles at Gap Inc.

Finance 278

Finance Accounting Store Operations Planning 278

Retail TouchPoints

OCTOBER 26, 2022

Amazon shoppers will be able to add their Venmo account as a payment method for their Amazon account and even set it up as their default payment option. The integration has been almost a year in the making, with Amazon and Venmo parent company PayPal first announcing their plans in November 2021. “We shoppers by Black Friday.

Payment Services 246

Payment Services Accounting Checkout Management 246

Retail TouchPoints

MAY 3, 2021

Roe CFO, effective June 1, 2021. for 25 years in positions including VP, Controller and Chief Accounting Officer; VP of Finance for the Jeanswear and Imagewear Coalitions; and CFO of the International Business. Tapestry has named Scott A. Roe is currently CFO of VF Corp. , a position he has held since April 2015.

Finance 264

Finance Apparel Accounting Promotions 264

Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process. What Makes a Bot ‘Bad’?

Customer Experience 278

Customer Experience Management Checkout Shopping 278

Retail TouchPoints

MAY 5, 2022

Chinwe Abaelu, SVP and Chief Accounting Officer, will serve as Principal Financial Officer until Torrid appoints a new CFO. As Torrid’s CCO, Muñoz will manage product, design, product development, fabrication, sourcing, technical fit, creative marketing and merchandising. Former PVH Corp.

Apparel 263

Apparel Accounting Management Consumer 263

Retail TouchPoints

DECEMBER 20, 2022

In the case of Apple, hundreds of imitation iPhones, all with apparently legitimate serial numbers, managed to evade US Apple store staff, costing the company more than $6 million. In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016.

Accounting 58

Accounting Management Promotions Location 58

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items will be fulfilled from Sephora’s 500+ U.S.

Fulfillment 289

Fulfillment Wholesale Accounting Consumer 289

Cisco Retail

AUGUST 17, 2021

With contributions from Jamal “Jay” Bethea, Cisco Secure Email Product Marketing Manager. We are giving you a sneak peek into our recommendations for email security based on 2021 trends that will be out later this year. Also, in this area are the inbound DMARC and manage quarantined email controls.

Management 145

Management Accounting Marketing 145

Retail TouchPoints

NOVEMBER 5, 2021

With port delays, extended delivery times and increased consumer demand, what can retailers do to salvage the 2021 holiday season? An easy way to start is with the ad manager available through most platforms. Social media ad managers allow you to target by audience demographic, location and past purchases. There are more than 3.6

Marketing 306

Marketing Advertising Consumer Shipping 306

Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

Consumer 262

Consumer Payment Services Apparel Accounting 262

Retail TouchPoints

AUGUST 9, 2022

Since Scott joined Tapestry in June 2021, he has been a great partner to me and has a unique and unparalleled understanding of multi-brand companies.”. At this same time, I am delighted to announce the appointment of Scott to the dual role of Chief Financial Officer and Chief Operating Officer.

Finance 278

Finance Accounting Management Consumer 278

Cisco Retail

DECEMBER 13, 2021

Management of multi-cloud matures. In fact, the Boston-based research firm, IDC, has declared 2021 as the year of multi-cloud. In response, enterprises are now adopting a “deliberate” multi-cloud strategy — up from 49% in 2017 to 75% projected for 2021 by Gartner. Evolving our multi-cloud management strategy.

Management 144

Management Accounting Consumer Marketing 144

Inside Retail

APRIL 6, 2021

“Businesses continued to experience a rush of online orders during 2020 as employees worked from home [and] as this trend continues into 2021 it’s important to have a solution,” said Pitney Bowes Japan, Australia and New Zealand country manager and vice president Stephen Darracott.

Shipping 259

Shipping Accounting Planning Management 259

Retail TouchPoints

OCTOBER 18, 2021

In September 2021, a cross-platform partnership with Meredith added the Allrecipes Action for Google Assistant service, which lets shoppers search for recipes by ingredient, keyword or dish name in addition to other cross-platform shopping options.

Shopping 264

Shopping Accounting Management ATS 264

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She has been with Cole Haan for the past nine years, including when it was part of Nike , in a combination of strategy, general management, ecommerce and retail leadership roles.

Finance 264

Finance Payment Services Accounting Returns 264

Cisco Retail

OCTOBER 7, 2021

I am excited that one of the most interesting and influential groups of developers working on these apps will be coming together to explore the paths forward in software next week at KubeCon + CloundNativeCon 2021. In this talk, Cisco product managers Meenakshi Kaushik and Neelima Mukiri will discuss.

ATS 139

ATS Management Accounting Location 139

Retail TouchPoints

JANUARY 14, 2022

Lead investors include funds and accounts managed by BlackRock, with participation from Schonfeld, Invus Opportunities, H.I.G. Bolt generated significant results in 2021, growing GMV per merchant by 80% and increasing its number of accounts and transactions by 180% and 200% , respectively, year-over-year.

Checkout 182

Checkout Accounting Management Point of Sale 182

Retail TouchPoints

MAY 27, 2022

The pay increase may somewhat mollify Fruit Stand Workers United, which cited current pay scales failing to keep up with inflation as one of its grievances, but the group also said difficult working conditions — such as an inability to hold managers accountable for unfair or abusive practices — also are part of its desire for unionization.

Accounting 290

Accounting Marketing Location Planning 290