Retail TouchPoints

NOVEMBER 27, 2020

I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event. As the holiday season approached, many retailers continued to offer regular discounts at a much higher frequency than we’ve seen in years past.

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Shopping Consumer Marketing Promotions 317

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

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Merchant Services Payment Services Returns Fashion 279

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Returns Fashion Supply Chain Management Shopping 328

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. The arrival of COVID-19 and the fact that we’ve spent a lot more time at home has accelerated this trend. Brad Christian is Global Chief Customer Officer at Conversity. New Technologies Will Drive Success.

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Consumer Checkout Customer Experience Supermarket 342

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

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Returns Consumer Shopping Accounting 312

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

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Returns Location Planning Marketing 299

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

MARCH 24, 2022

Build-A-Bear Workshop is celebrating the return of in-store parties, which were shut down for two years during the COVID-19 pandemic. The Silver Celebration Party will be offered at the retailer’s top price, $60 per guest. A standard Super Smiles Party costs $20 per guest, and set-your-own per-guest budget options start at $14.

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Returns Accessories Location ATS 318

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Chairman and CEO Rodney McMullen started the meeting by acknowledging two tragic events that had shaken the company in recent weeks — a shooting at a Roundy’s distribution center in Oconomowoc, Wis.

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Fulfillment Supermarket Returns Planning 270

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

Returns 279

Returns Department Stores Apparel Finance 279

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Supply Chain Management Fashion 264

Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. Targeting Makes Google Paid Ads Cost-Effective, but Privacy Concerns Loom.

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Returns Merchant Services Fashion Fast Fashion 268

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. In 2020, Prime Day was delayed until October. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. Total sales rose 45.2%

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Returns Shipping Fulfillment Management 264

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

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Payment Services Checkout Wholesale Consumer 278

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. It’s the worst figure since August 2020 when Victoria was suffering from Covid-related lockdowns. . per cent to 90.4 per cent in 2022.”.

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Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. In 2020, global ecommerce sales reached $4.2 In 2023, the global warehouse automation market was valued at $23 billion.

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Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods.

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Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London.

Returns 290

Returns Fulfillment Location Consumer 290

Retail TouchPoints

MAY 6, 2025

Nike has made significant structural and personnel changes at the top of its organization. The company veteran had retired in 2020 but returned to replace retiring CEO John Donahoe. All these roles will report to Nike President and CEO Elliott Hill, who took this position in September 2024.

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Promotions Marketing Returns Consumer 179

Retail TouchPoints

MAY 17, 2023

in February 2020. Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging. Silvija Martincevic is the CEO of Deputy , a global platform for managing hourly workers.

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Returns Employee Engagement Management Marketing 306

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Inside Retail

MAY 2, 2023

Ensuring their survival Liz Joldeski, Executive Officer at Mainstreet Australia, told Inside Retail that main streets provide opportunities for people and their communities to work, shop, be entertained and access community services among a range of other offerings.

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Returns Shopping Location Promotions 293

Inside Retail

JANUARY 2, 2025

Sydney-based fashion brand One Mile was founded by Sammy Robinson in 2020 after a collaboration with another brand sparked the desire to have her own label. One Mile made its runway debut at Afterpay Australian Fashion Week 2022 with its Resort ’23 collections.

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Boutique Fashion Location Returns 278

Retail TouchPoints

SEPTEMBER 30, 2024

Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. The partnership was developed by brand management firm Centric Brands and will mark the first time either brand has been available in Canada since 2020. Loft shop-in-shop at Hudson’s Bay in Canada.

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Shopping Returns Fashion Brand Management 264

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

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Returns Consumer Marketing Location 246

Retail TouchPoints

SEPTEMBER 8, 2023

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Fast fashion retailer Forever 21 has released a limited-edition collection featuring the Barneys brand. for a T-shirt to $129.99

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Fast Fashion ATS Fashion Department Stores 279

Inside Retail

NOVEMBER 4, 2024

SMB Advisory was appointed liquidator of Harrolds Group and placed its four entities – Harrolds Logistics, JTP Sydney, Harrolds Femme and Nelson River International – into liquidation at the start of October. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

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Clienteling Shopping Marketing Management 263

Inside Retail

JULY 31, 2023

Australian online travel agency Luxury Escapes has opened its first permanent bricks-and-mortar store, replete with “stunning visual displays and interactive customer activations,” at Chadstone Shopping Centre in Melbourne. Since then, it has opened other pop-ups , including at Chadstone. appeared first on Inside Retail.

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Returns Planning ATS Consumer 246

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. Companies that put customers at the forefront of everything they do tend to thrive in ecommerce,” said Lapic in an interview with Retail TouchPoints. The second thing is, they are made for play.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

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ATS Returns Wholesale Planning 264

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

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Accessories Apparel Returns Fashion 290