Retail TouchPoints

NOVEMBER 20, 2024

Even small networks can run campaigns at scale without investing in a large internal ad ops team by tapping into ad exchanges and supply-side platforms. Mark Zamuner currently serves as President of Juice Media , a data-driven omnichannel media activation platform he founded in 2020 that was acquired by Altice USA in 2022.

Advertising 278

Advertising Marketing Accounting Consumer 278

Retail TouchPoints

JULY 12, 2021

Yet by all accounts, expanding distribution to online marketplaces has been a solid move for the company. We always try to encourage marketplace diversification ,” said Tracey Lackey, Account Manager for Party City at ChannelAdvisor in an interview with Retail TouchPoints. “ The Definition of a Pandemic Pivot.

ATS 299

ATS Advertising Consumer Accounting 299

Retail TouchPoints

JULY 9, 2020

Ascena Retail Group is reportedly preparing to file for Chapter 11 bankruptcy and shutter at least 1,200 of its 2,800 locations, people familiar with the matter told Bloomberg. The company closed all stores and furloughed all store associates in March at the height of the shutdown. Brick-and-mortar accounts for 60%.

ATS 249

ATS Accounting Location Store Operations 249

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. billion , accounting for 35% of gross sales, according to Forbes.

Sporting Goods 321

Sporting Goods Wholesale Specialty Retailers Accounting 321

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. The free service will extend beyond the 2020 holiday season, according to a blog post by Linne Fulcher, VP, Customer Strategy, Science and Journeys for Walmart U.S.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

JANUARY 8, 2025

In 2020, global ecommerce sales reached $4.2 Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth. In 2023, the global warehouse automation market was valued at $23 billion. trillion.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Delek is adopting the technology to speed up the in-store shopping experience and improve safety, which remains a concern even at the tail end of the pandemic.

Checkout 229

Checkout ATS Kiosk Accounting 229

Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. Morris’ most recent role was as SVP of Enterprise Business Services at Walmart.

Finance 340

Finance Accounting Planning ATS 340

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

JANUARY 14, 2022

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . According to Digital Commerce 360 , in 2020 consumers spent $861.12 Gaining access to consumer accounts has increased, allowing fraudsters to purchase gifts on their dollar.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 321

Marketing Accounting Advertising Consumer 321

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. According to the NRF, online sales accounted for $1.05 The total rate of returns is up from the 10.6% Online returns are always higher than that of stores, as much as 3X more for some categories.

Returns 314

Returns Apparel Accounting Consumer 314

Retail TouchPoints

MARCH 3, 2021

At the time, Paper Source acquired 30 of those Papyrus stores, increasing its footprint by 22% , but just weeks later COVID-19 stole the headlines. In 2020, Paper Source had gross sales of approximately $104 million , a 32% decline from the $153.2 and Canada. million reported in 2019.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 290

Location Checkout Accounting Management 290

Retail TouchPoints

DECEMBER 12, 2024

Hyper-relevance at scale: With access to detailed first-party data, brands can reach consumers with precise messaging, ensuring that partnerships feel natural rather than forced. Enhanced customer experience: These unexpected partnerships can surprise and delight shoppers, creating a more engaging and memorable holiday shopping experience.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

DECEMBER 7, 2021

But by all accounts the overall marketplace opportunity is only expanding, with companies increasingly turning to third-party marketplaces as a way to broaden their ecommerce offering. Marketplacer launched in the U.S. earlier in 2021 and faces stiff competition from established U.S.

Accounting 298

Accounting Supermarket Marketing Management 298

Retail TouchPoints

OCTOBER 19, 2022

SVP and Chief Accounting Officer Michael Maher will step into the role on an interim basis while the company conducts an internal and external search for a permanent CFO. “As Maher has more than 25 years of finance and accounting experience and joined Nordstrom in 2009 as controller.

Finance 278

Finance Accounting Management ATS 278

Retail TouchPoints

DECEMBER 27, 2022

Ecommerce accounted for 21.6% consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement. The payment company saw that online sales grew 10.6%

Accounting 290

Accounting Consumer Shopping ATS 290

Retail TouchPoints

APRIL 9, 2021

eBay is hosting a series of in-person product authentication events for collectors across the country to promote its new online Authenticity Guarantee program, which rolled out in October 2020. By comparison, new watches comprise 57% of the total watch inventory on eBay, but only account for 33% of total watch sales.);

Promotions 253

Promotions Accounting Marketing ATS 253

Retail TouchPoints

SEPTEMBER 7, 2022

founded in September 2020, was developed amid COVID-19 stay-at-home orders that led to demand for short-term home rentals. Your photos are what books your space ,” said Sloan, a former HGTV producer and a Creative Director at Facebook and Twitter. showed that within the first three months of use, 40% of guests made a purchase.

ATS 277

ATS Boutique Accessories Shopping 277

Retail TouchPoints

OCTOBER 18, 2023

Prior to that she was EVP of Supply, North America at PVH from 2020 to 2021, building on an extensive tenure across several supply chain leadership roles for key businesses within the PVH portfolio, including Calvin Klein North America and The Underwear Group from 2013 to 2020.

Finance 278

Finance Accounting Store Operations Planning 278

Retail TouchPoints

DECEMBER 16, 2022

“The representation of our future digital selves will be as important and, if you’re measuring by sheer volume of interactions, maybe more important than how we represent ourselves physically,” said Oana Ruxandra, CDO and EVP of Business Development at WMG in a statement.

Fashion 289

Fashion Accounting Consumer Promotions 289

Inside Retail

NOVEMBER 11, 2021

The report, which cites Sephora Australia’s accounts filed with ASIC this week, states the makeup retailer’s losses hit $7.87 million in the year to December 2020 – signaling a need for further funding from global parent, LVMH. million loss coming after 2019’s loss of $6.5

Accounting 298

Accounting ATS 298

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s. Struggling Apparel Retailers See Hope Online.

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

JUNE 15, 2022

At the moment a “ couple hundred U.S.-based The move follows a similar trajectory at Google , which has been continuously adding more features to make itself central to the online shopping experience, including the recent debut of a new checkout flow. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

OCTOBER 18, 2024

To enter, members just need to log into their Diamond account between now and Nov. We know one-third of bridesmaids are engaged brides and almost half of brides are also bridesmaids,” said Kelly Cook, President of Brand, Technology and Finance at David’s Bridal in a statement.

Finance 290

Finance Accessories Shipping Accounting 290

Retail TouchPoints

MARCH 26, 2021

Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020. Simon’s recent retail deals have often involved collaboration with ABG, including the acquisition of Lucky Brand in July 2020, which makes sharing some labels a natural fit.

Apparel 290

Apparel Accounting Returns Planning 290

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. Notably, the highest spending levels came at the beginning and end of the season. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. .

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

MAY 19, 2022

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The company underwent several rounds of jobs cuts and a $200 million dollar restructuring in 2018, followed by an SEC investigation into its accounting practices in 2019.

Wholesale 288

Wholesale Accounting Returns Marketing 288

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email. Keeping Engaged Customers Engaged.

Wholesale 264

Wholesale Marketing Accounting Outdoor 264

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

FEBRUARY 1, 2022

“In joining with Square, Afterpay can now more meaningfully give small and midsize sellers the tools to attract young, engaged shoppers who prefer Afterpay, and help these sellers compete alongside businesses of all sizes,” said Nick Molnar, Afterpay Co-founder and now Afterpay Lead at Square in a statement. And this is just the beginning.

Payment Services 278

Payment Services Accounting ATS 278

Retail TouchPoints

APRIL 2, 2024

The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023. That’s down from 6 million would-be fake account attempts that were thwarted in 2020, the year that the CCU launched — an 88% decrease in less than four years.

Loss Prevention 270

Loss Prevention Accounting Apparel Consumer 270

Retail Gazette

APRIL 28, 2025

The UK-listed rapid delivery giant confirmed on Friday (25 April) that it had received an indicative takeover proposal for 180p a share from DoorDash at the start of the month. Deliveroo launched its grocery service in 2020, partnering with the likes of Sainsbury’s, Waitrose, Morrisons and Co-op. shareholding in the company.

Grocer 105

Grocer Accounting Shopping ATS 105