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Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

Retail TouchPoints

Its a tenet that the companys latest CEO, Corie Barry, kept front of mind as she took the helm in 2019 , throughout the upheaval of the pandemic and into today. That is what Barry has spent the last five years doing.

Consumer 287
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REI Shutters Experiences Business that was Losing Millions Annually, Cuts 400+ Jobs

Retail TouchPoints

Even at our peak in 2019 our best year for Experiences ever we did not generate a profit. Experiences served 40,000 customers in 2024 less than 0.4% of all co-op customers and costs significantly more to run than it brings in, wrote Artz.

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Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury

Retail TouchPoints

Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. She revealed Starboard Groups sometimes twisty path to land-based retail and the strengths it brings to the luxury retail space.

Shipping 278
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Cutting Through the Noise: How Store Leaders can Simplify Operations in an Era of Data Overload

Retail TouchPoints

Furthermore, without a standardized way to interpret and act on data, each store leader applies their own lens to reports, leading to inconsistent execution and decision-making across the retail network. Adding to the challenge is the high turnover among store managers. Since 2019, the turnover rate has increased 3.5

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7-Eleven Plans 500 New ‘Food-Forward’ Stores by 2027

Retail TouchPoints

The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys. The c-store giant’s road to the new store design began with its Evolution store format, which was launched in March 2019 with a store in Dallas.

Planning 277
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Wayfair to Continue Large-Format Expansion with 2026 Atlanta Store Opening

Retail TouchPoints

Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations.

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AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Retail TouchPoints

Finally, many retailers operate in a siloed manner. When inventory management, marketing, supply chain and in-store operations dont speak the same language and rely on separate data streams and objectives, theres a loss of agility. Disconnected teams mean fragmented decision-making.