Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023. She will report to Marcum and brings more than two decades of marketing and ecommerce experience.

Inventory Management 263

Inventory Management Promotions Finance Store Operations 263

Retail TouchPoints

MARCH 14, 2025

Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

JUNE 4, 2021

billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. compared to Q1 2019. Net revenue reached $1.2 Overall sales rose $321.3

Jewelry 289

Jewelry Department Stores Returns Shopping 289

Retail TouchPoints

MARCH 12, 2021

Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO. He was named Chief Merchandising and Marketing Officer in 2015 and ultimately assumed the role of President in 2019.

Store Operations 259

Store Operations Planning Marketing ATS 259

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1 billion in losses, up from $93.9

Sporting Goods 264

Sporting Goods Store Operations Accounting Location 264

Retail TouchPoints

JUNE 24, 2020

GNC’s ultimate plan is to “improve its balance sheet and capital structure while continuing to advance its business strategy, right-size GNC’s corporate store portfolio, and strengthen its brands to protect the long-term sustainability of its business,” according to a company statement.

Planning 306

Planning Location Consumer Store Operations 306

Retail TouchPoints

MAY 11, 2021

Sales were up 15% compared to 2019, showing strong recovery from the pandemic and associated lockdowns. million in Q1 2020, up 60% from Q1 2019. million for Q1 2020, but down 7% from Q1 2019. “In Preliminary Bath & Body Works net sales reached $1.5 billion for the quarter, compared to $760.6 billion , compared to $893.6

Marketing 283

Marketing Planning Management Store Operations 283

Retail TouchPoints

AUGUST 19, 2020

Target’s Q2 performance obliterated the bullseye, with every line item vastly exceeding our expectations, resulting in first half performance actually improving from 2019 despite Q1’s very rocky start,” said Charlie O’Shea Senior Retail Analyst at Moody’s in comments provided to Retail TouchPoints. Walmart U.S. boosted its comp sales to $93.3

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Inside Retail

JANUARY 23, 2023

per cent over the first half of 2019. Comparisons of the latest trading half against a year earlier are of little relevance given the impact of enforced store closures during much of the first quarter. In a trading update released today, the company said sales for the five months to December 31 were up 18.9 per cent year on year.

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

OCTOBER 11, 2023

The unique retailer, which houses brands’ products for a fee and rotates its assortment every few months, closed its Showfields Miami location in July 2023 and its Manhattan store, Showfields NoHo , in September. Stores in the Washington, D.C. Here’s a 2019 video interview with Showfields CEO Tal Zvi Nathanel.

Finance 271

Finance Location Visual Merchandising Store Operations 271

Retail TouchPoints

APRIL 4, 2025

Finally, many retailers operate in a siloed manner. When inventory management, marketing, supply chain and in-store operations dont speak the same language and rely on separate data streams and objectives, theres a loss of agility. Disconnected teams mean fragmented decision-making.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

JUNE 14, 2024

The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

Returns 304

Returns Customer Experience Shopping ATS 304

Retail TouchPoints

NOVEMBER 20, 2023

He was named SVP of Retail Operations in 2016 and President in 2019. He was named President in 2008, added the CEO title in 2016 and was named CEO in 2019. Goff also began in a Publix store, in 1991 in Jacksonville, Fla., working his way up to be named SVP of Retail Operations in 2022.

Promotions 264

Promotions Shopping Store Operations 264

Retail TouchPoints

MARCH 3, 2021

In court papers , CFO Ronald Kruczynski said that prior to the pandemic, Paper Source “had been enjoying rapid expansion and sustained sales growth,” but that the company had “sustained deep damage to their finances and operations as a result of the ongoing COVID-19 pandemic.”. million reported in 2019.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

MARCH 5, 2021

Another key efficiency driver will be a reduction in store size to improve store-level productivity, said O’Sullivan on that call. Our real estate and store operations teams have done a lot of work in the past year on a 25,000-square-foot store prototype,” he said. “We

Planning 264

Planning Location Store Operations Accounting 264

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JUNE 23, 2020

Albertsons is filing for an IPO based on a solid fiscal 2019 that saw 2.1%. same-store sales growth, though it has not reported results from any period after COVID-19 made landfall in the U.S. The retailer also received a $1.75 billion preferred equity investment led by affiliates of Apollo Global Management in May.

Management 299

Management Planning ATS Store Operations 299

Retail TouchPoints

JULY 31, 2020

Numerous social media posters wrote that Walmart plans to consolidate e-Commerce operations at its Bentonville, Arkansas, headquarters, but few workers were offered the option to relocate. Neighborhood Markets are consolidated into one division, which remains, but operational divisions for the 3,569 Walmart Supercenters and 376.

Discount Store 294

Discount Store Store Operations Marketing Planning 294

Retail TouchPoints

DECEMBER 20, 2021

A Pea in the Pod parent company Destination Maternity closed all its banners in late 2019 following bankruptcy proceedings. The retailer was acquired by Marquee Brands for approximately $50 million in December 2019 with plans to emphasize “ecommerce, select wholesale partnerships and strategic marketing relationships.”.

Returns 264

Returns Location Wholesale Apparel 264

Retail TouchPoints

OCTOBER 30, 2020

In September 2019, the retail giant pulled short-barrel rifle ammunition from its shelves, discontinued sales of handgun ammunition and stopped all handgun sales chainwide in response to two shootings at its stores.

Accounting 290

Accounting Location Store Operations ATS 290

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. year-on-year.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

JULY 5, 2022

The brand already operates nearly 40 stores and three local-language websites in France, Germany, Ireland, the Netherlands, Norway, Sweden, Switzerland and the UK, but Spain will be the first new European country lululemon has moved into since 2019.

Location 298

Location Planning Shopping Marketing 298

Retail TouchPoints

AUGUST 12, 2022

The litigation has been ongoing since 2019, when Sears accused Lampert and others of “asset stripping and ‘rank’ self-dealing.”. Lampert exited the CEO role when Sears entered bankruptcy in October 2018 and stepped down as Chairman in February 2019. billion.

Planning 242

Planning ATS Store Operations 242

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 264

Planning Payment Services Location Shopping 264

Retail TouchPoints

NOVEMBER 23, 2021

While holiday shopper participation during the Thanksgiving through Cyber Monday period remains very high, it has been on the decline: 71% of consumers plan to shop this year, compared to 74% in 2020 and 79% in 2019, according to Deloitte. Additionally, ecommerce shopping has become the norm on Thanksgiving.

Planning 264

Planning Consumer Shopping Store Operations 264

Retail TouchPoints

DECEMBER 5, 2022

compared to 2019. “We However, the retailer is still struggling on the sales side. Net sales were down 1.6% million for Q3 2022, which ended Sept. Comparable sales were down 3.2% year-over-year, though they were up 11.2%

Inventory Management 326

Inventory Management Shipping Management Marketing 326

Retail TouchPoints

JANUARY 21, 2021

Last June, the company sold 62 of its BI-LO and Harveys Supermarket stores to Food Lion , all of which will eventually carry the Food Lion banner. In fiscal 2019, Southeastern Grocers reported net sales of $8.3 billion , although when adjusted to remove stores sold or closed during that period, net sales for the year totaled $6.7

Grocer 257

Grocer Supermarket Management Store Operations 257

Retail TouchPoints

DECEMBER 10, 2020

The retailer previously worked with SiteSeer in 2019 when it opened 80 new stores in 180 days, and it will once again utilize the solution provider to help reach 50 openings in 2021.

Planning 277

Planning Location Store Operations ATS 277

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores.

Planning 304

Planning Location ATS Store Operations 304

Retail TouchPoints

AUGUST 20, 2020

Digital entrepreneurs Alex Mehr and Tai Lopez founded REV in 2019 to purchase the Dressbarn brand. On August 17, Lopez told CNBC ’s Squawk Box that although the company is currently involved only in e-Commerce, “we see an opportunity to open back up brick-and-mortar stores” in the long term.

Sporting Goods 291

Sporting Goods Consumer Store Operations ATS 291

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta.

Accessories 290

Accessories Apparel Returns Fashion 290

Retail TouchPoints

MAY 29, 2020

Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%.

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

JANUARY 28, 2021

Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4 The pet wellness industry has thrived in the past year as shoppers pampered their pets while sheltering at home.

Location 299

Location Management ATS Store Operations 299

Retail TouchPoints

JULY 26, 2021

Former Bluemercury CEO and Co-Founder Marla Beck initially announced her plans to leave in 2019 alongside the departure of her husband, COO and Co-Founder Barry Beck. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

Beauty and Health 264

Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

365 Retail

DECEMBER 15, 2022

Despite retailers enter ing the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being under cut on price from online competition , Sony Professional Solutions Europe has found.

Store Operations 80

Store Operations Customer Experience Promotions Management 80