Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G Then in 2019, 5G entered the scene (in case you were wondering, 6G is predicted to arrive around 2030). “5G What matters most is what you do with it.

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Merchant Services Checkout Shrinkage ATS 354

Retail TouchPoints

OCTOBER 14, 2020

The 2020 Retail Innovation Award winners are: Philip Behn, CEO, Imperfect Foods Category: Sustainability Innovation Behn joined Imperfect Foods as CEO in November 2019 to drive the business into its next phase, and to forge deeper commitments around sustainability and building a better food system for everyone.

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Retail TouchPoints

SEPTEMBER 2, 2020

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”.

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Merchant Services Shopping Customer Experience Shipping 264

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

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Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

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Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping.

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Consumer Merchant Services Shopping Promotions 309

Retail TouchPoints

JULY 10, 2020

In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Getting Ahead Of Retail Regulations.

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Merchant Services Customer Experience Checkout Fulfillment 191

Retail TouchPoints

AUGUST 31, 2022

That means having access to, and digging into, the latest data across product, marketing and customer experience. Everyone has a different role in the process, but the goal is to execute the best we can to drive traffic and conversion.” We align on messaging and how we’re going to communicate key stories.

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Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

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Returns Merchant Services Drop-Shipping Customer Experience 179

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

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Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Consolidating packages in a limited number of locations is much more efficient and less costly than processing single shipments from individual homes. Happy Returns is not alone.

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Retail TouchPoints

JUNE 3, 2021

The pandemic has made omnichannel a business imperative for merchants of all sizes. After all, omnichannel shoppers spend 10% more online and have a 30% higher lifetime value than single-channel customers, according to Matt Dornfeld, Director of Business Development – Global Omnichannel Partnerships, BigCommerce. Access Now.

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Merchant Services Social Commerce Marketing Consumer 361

A1 Retail

JUNE 29, 2021

By David Jeffrey, Director of Product, Barclaycard Payments. The latest data from Barclaycard Payments shows that 50 percent of our transactions now come through ecommerce, up from 40 percent pre-pandemic. The remarkable rise of digital wallets and payment services. per cent to six per cent – between 2019 and 2020.

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Merchant Services Payment Services Customer Experience Supermarket 52

Inside Retail

MAY 29, 2023

Joined by his management team, McMillon met with suppliers, merchants, grantees, artisans and MSMEs (micro and small to medium enterprises) across the company’s programs, such as Walmart Sourcing, Walmart Vriddhi, Flipkart, PhonePe, Walmart Marketplace, Walmart Global Tech In India and Walmart Foundation.

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Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. It’s a different approach and a different thought process.

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Drop-Shipping Merchant Services Fulfillment Shipping 200

Inside Retail

DECEMBER 1, 2021

billion on 2019. billion on 2019. billion (+6 per cent on 2019), while Alibaba was at number 8 with US$110.4 In some instances, the diminution in power led to attempts to pivot, for example by leveraging digital infrastructure to turn shopping centres into online marketplaces and food delivery services.

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Inside Retail

APRIL 15, 2021

per cent in 2019 — to sit almost 10 points ahead of the overall market. Three growing trends that fuse the digital and physical shopping experience include: Click-and-collect. It was great to see retailers such as Ikea, Bunnings and Harvey Norman, which have been slow to embrace e-commerce, begin offering the service.

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Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

DECEMBER 3, 2020

over the 2019 holiday. Adobe reports that the percentage of retailers offering curbside services also increased year over year, from 15% in 2019 to 23% this year. Research from Klaviyo confirms the popularity of this approach, indicating that merchants turned the final quarter of the year “ into a seasonal sprint.”

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Drop-Shipping Consumer Merchant Services Shipping 205

Cisco Retail

AUGUST 13, 2021

Applications have become part of our everyday life and are the primary way we interact with products and services today. Optimization: Customers can dynamically match infrastructure needs and costs to application and business demands. This has led to a significant increase in complexity in IT environments. Gartner Disclaimer.

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Merchant Services Customer Experience Consumer Shopping 133

Independent Retailer

FEBRUARY 24, 2022

As more commerce moves online, customers expect merchants to recognize them. McKinsey found that in November, 71 percent of customers expect personalized interactions with companies, and 76 percent “get frustrated when this does not happen.” by Bruno Farinelli. Fifteen percent of survey respondents in the U.S.,

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Merchant Services Payment Services Checkout Consumer 98

365 Retail

MAY 7, 2021

In fact, recent figures showed that footfall in physical stores dropped by a whopping 50% in comparison to the same figures for 2019. Trust is an important factor in customer experience. If services involve remote assistance, e-tailers should evaluate the software they are putting into use.

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Merchant Services Payment Services Returns Shopping 96

Retail TouchPoints

JANUARY 30, 2023

The company was acquired by Adjmi Apparel Group in 2019, and Mangione has been there since the beginning (he even served as a product model in the early days). They began with a “track with Alexa skill,” which allows customers that purchase from Copper Compression’s DTC site to receive audio alerts about their order status.

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Merchant Services Beauty and Health Payment Services Returns 162

Retail TouchPoints

JULY 17, 2020

Mass merchants in particular have benefited from this change: private label sales in the segment have increased by 41% over the past five years , approximately 4X higher than overall private label growth. in 2014 to 40% in 2019. COVID-19 Creates The Foundation For Private Label Renaissance. over the past three years. growth rate.

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Retail Trends Apparel Fulfillment Merchant Services 147

Small Biz Trends

OCTOBER 27, 2022

It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. billion worth of merchandise was affected in 2019. It’s the crime of defrauding a retail store through its returns process. Watch for processing refunds to the same people at any retail store.

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Returns Merchant Services Retailing Pricing Customer Experience 105

Store Growers

JUNE 24, 2023

Last Updated on July 3, 2023 Ecommerce merchants are no strangers to using Google Merchant Center. This powerful platform lets merchants manage, modify, and adjust their ecommerce shops across Google’s various services, such as Google Shopping, Ads, My Business, etc. First, log in to Google Merchant Center.

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Merchant Services Drop-Shipping Shipping Accounting 36

Storis

JANUARY 22, 2024

Yet the industry continues to adapt and innovate to consistently create a seamless customer experience.” Retailers are also offering services within their spaces. Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. YoY, as reported by Adobe Analytics.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

Mass Relators

AUGUST 3, 2023

Amazon’s CEO, Andy Jassy, attributed the company’s success to a relentless focus on customer experience. “It We continued lowering our cost to serve in our fulfillment network, while also providing Prime customers with the fastest delivery speeds we’ve ever recorded. billion for the same period in 2023. Amazon store.

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Merchant Services Advertising Fashion Apparel 52

Retail Geek

OCTOBER 29, 2021

It was a rigorous process. Jason: [3:54] That that is awesome I’m going to assume the one slight negative is you get some good news like that you get all those those post cooking on LinkedIn and I’m assuming, every vendor under the planet has I read your news and is now pitching you for something.

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Advertising Merchant Services Payment Services Finance 52

Retail Geek

AUGUST 4, 2023

Jason: [17:48] Dsps are the third party delivery services that Amazon uses yeah. Scot: [17:52] Delivery service professionals yeah so that was interesting. The growth in 3p Services was actually faster than the retail growth as well so sort of implies that the volume went up but also Amazons. percent from last year so so. [5:15]

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Merchant Services Fulfillment Payment Services Grocer 52

Inside Retail

AUGUST 1, 2022

Although both superapps boast a number of digital services, the main business lines are e-commerce, on-demand services (primarily ride-hailing and food delivery) and fintech (financial services, consisting mainly of e-payment systems). The company has 2.5 So who is winning the food delivery battle? And with 2.5

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Merchant Services Dead-Stock Payment Services Marketing 130

Retail Geek

JULY 9, 2021

9:39] In the same way it made sense for Amazon to rent a WS capacity to others and you know provide some of these other services it’s a way to monetize their delivery Network and their fulfillment Network so I think it’s super smart. Jason: [8:43] Yeah I generally agree I’m not confident that it’s I’m sure.

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Shipping Merchant Services Fulfillment Wholesale 98

Retail Geek

MARCH 11, 2022

It wouldn’t have felt any different than e-tail 2019 felt to me so I think people were like frankly pretty excited about getting back together. and then I thought you being a payments guy you’d be really excited about this Innovation that call it the digital wallet and. you can use that hundred dollars to now go buy stuff.

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Drop-Shipping Shipping Fulfillment Merchant Services 52

Retail Geek

MARCH 18, 2021

Safari (19% share) 3P cookies blocked as of March 2020 Firefox (4% share) 3P blocked as of Sept 2019 Chrome (64% share) will block 3P January 2022. Apple Identifier for Advertisers (IDFA) – Goes from Opt Out to Opt In Q1 2021 Google Play Services ID for Android (GPS ADID) – Still Opt Out.

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Advertising Merchant Services Dead-Stock Consumer 53

Retail Geek

MAY 28, 2021

The more reasons Amazon has for people that join Prime the more money they make on this whole ecosystem of services around Prime and it’s. Approved and and this one will have to go through that process as well a minor fun fact there. It’s one of their biggest competitive advantages versus other.

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Merchant Services Apparel Shipping Marketing 92