Retail TouchPoints

APRIL 23, 2025

Since 2019, Google has been working on plans to eliminate, or at least minimize, the use of digital tracking cookies on its popular Chrome browser, but now the Privacy Sandbox initiative seems to have run its course.

Planning 222

Planning ATS Customer Experience Consumer 222

Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. She revealed Starboard Groups sometimes twisty path to land-based retail and the strengths it brings to the luxury retail space.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Inside Retail

APRIL 10, 2025

Here, we speak with #8, Tara McKeon, founder of Proud Poppy Clothing, about creating an inclusive fashion label, how social media plays a role in the customer experience and what’s next for her $20 million lifestyle brand. IR : You focus a lot on providing a great customer experience.

ATS 147

ATS Fashion Customer Experience Boutique 147

Retail Gazette

FEBRUARY 7, 2025

When he took over the reins as managing director in 2019, M&S was at a crossroads. By refining its offering, M&S was able to elevate the quality of each product, simplifying the customer experience while ensuring every item was aligned with its brand values. The result?

Fashion 108

Fashion Promotions Management Customer Experience 108

Inside Retail

JANUARY 22, 2025

Reason 2: The arrival of Amazon and the race to the bottom in online marketplaces When Wesfarmers acquired Catch in 2019, Amazon was still new to the Australian market. They’re different machines, and they’re built for purpose, Walker told Inside Retail.

Marketing 246

Marketing Management Accounting Customer Experience 246

Retail Gazette

NOVEMBER 28, 2024

His transformation expertise could come in handy as Asda as it looks to improve the store and customer experience. The ex-Bain consultant has been responsible for creating a seamless and integrated customers experience across the Sainsbury’s portfolio and has been instrumental in growing online sales and profitability.

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail Focus

DECEMBER 12, 2024

There is now a clear distinction between the retail of 2019 and that of 2025. The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential.

Marketing 265

Marketing Fashion Retail Marketing Location 265

Retail TouchPoints

OCTOBER 28, 2024

The c-store giant’s road to the new store design began with its Evolution store format, which was launched in March 2019 with a store in Dallas. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Planning 277

Planning Store Operations Customer Experience ATS 277

Inside Retail

MARCH 27, 2025

We are already doing very well but as with other regions and markets, our focus is to accelerate growth, expand and optimise our retail network, strengthen brand positioning and strategic partnerships, and continue to deliver an exceptional customer experience.

Fashion 130

Fashion Location Marketing Customer Experience 130

Retail TouchPoints

MAY 6, 2025

Since Google introduced the Privacy Sandbox initiative in 2019, the digital marketing landscape has undergone a significant transformation. Rather than eliminating online cookies or offering users an opt-out option in Chrome, the tech giant has committed to maintaining cookies as a core part of its browser functionality.

Marketing 165

Marketing Advertising Planning Management 165

Retail TouchPoints

APRIL 4, 2025

Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. This year isnt just about keeping up – its about setting new standards in efficiency, agility, and customer experience.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Inside Retail

MARCH 13, 2025

After first joining the company in 2019 as its chief marketing officer, Kelly Cook will be stepping into the role of chief executive officer of Davids Bridal in April. Following every step of the wedding journey has reinforced my belief in the power of innovation, customer experience, and bold decision-making.

Customer Experience 130

Customer Experience Planning Marketing Promotions 130

Retail TouchPoints

MARCH 14, 2025

Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations. Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

FEBRUARY 26, 2025

For example, in 2019 McDonalds replaced its plastic straws with paper as it sought to polish its sustainability credentials. The greenwashing doesnt have to be as blatant (or illegal) as Volkswagens actions; often its a matter of a company not sufficiently researching the impacts of their actions.

Returns 191

Returns Apparel Promotions Advertising 191

Small Biz Trends

JUNE 11, 2025

Types of Value Added Examples: Strategies include product customization, exceptional customer service, effective packaging, and streamlined sales processes, all of which elevate the overall customer experience. It drives customer engagement and helps establish strong relationships.

Customer Experience 81

Customer Experience Telecommunications Customer Retention Marketing 81

Inside Retail

MAY 7, 2025

Launching our first Magento website and later transitioning to Shopify, a move that modernised our online experience. Developing an artwork approval portal, enabling customers to collaborate directly with graphic designers. Relocating to a purpose-built production facility in 2019, supporting our growing operations.

Customer Experience 147

Customer Experience Advertising Marketing Consumer 147

Small Biz Trends

JUNE 16, 2025

million 2019 126 million 2018 112.1 By integrating technology solutions, you can streamline operations and improve customer experiences, which are vital in today’s competitive landscape. Membership Growth Over Time As of 2025, Amazon Prime boasts over 200 million global subscribers, with around 180.1 million 2023 174.9

Marketing 69

Marketing Payment Services Shipping Fulfillment 69

Retail Gazette

JUNE 6, 2025

B&Q’s retail director Paddy Earnshaw, who joined the business in 2019 from House of Fraser, says the business has revamped its proposition particularly in the past 12 months amid growing competition from general merchandise discounters B&M, The Range and Home Bargains through to ecommerce titan Amazon.

Outdoor 59

Outdoor Marketing Promotions Customer Experience 59

Inside Retail

APRIL 22, 2025

Landlords now need rents to increase by 37 per cent on 2019 levels to justify redeveloping an A-grade shopping centre, mostly due to rising construction and borrowing costs. They touch something way deeper: the psychology of the customer. And it will be felt on both sides of the counter. As a result, rents are forecast to grow by 2.8

Location 147

Location Fulfillment Customer Experience Shopping 147

365 Retail

MARCH 12, 2025

Originally launched in July 2019 as the brands first-ever travel retail counter, the updated space now offers an enhanced shopping experience with digital screens, interactive services, and exclusive products. Charlotte Tilbury Beautys flagship counter at Heathrow Terminal 5 has undergone a major refurbishment.

Customer Experience 59

Customer Experience Location Beauty and Health Management 59

Retail Prophet

FEBRUARY 13, 2025

With Project Impact Walmart sought to upgrade its customer experience by reducing clutter in its aisles, paring down SKU counts, and brightening up its stores. Since 2019 prices for luxury goods have risen by upwards of 50-60 percent eliminating any feasible entry point for the average consumer. A plan called Project Impact.

Specialty Retailers 40

Specialty Retailers Consumer Planning Fashion 40

VMS

JUNE 19, 2025

T HIS PAST DECEMBER, Skims (Los Angeles) – the shapewear brand co-founded by American socialite, businesswoman and reality show star Kim Kardashian in 2019 (alongside business partners Emma and Jens Grede) – opened its much anticipated Fifth Avenue flagship on New York’s most popular retail thoroughfare.

Apparel 52

Apparel Customer Experience Location Visual Merchandising 52

Inside Retail

JUNE 27, 2025

This has been at the core of the turnaround—who we brought in, who we kept, and who we said goodbye to… One of the first things we did back in 2019 was we told everyone how much we were losing, and what needed to be done to turn it around. For Amart, the move is a future-focused investment in capability and customer experience.

ATS 195

ATS Marketing Returns Fashion 195

Retail Prophet

APRIL 11, 2025

In fact, studies, like one conducted in 2019 at California State Polytechnic University have shown that 20 percent of large companies acquired through leveraged buyouts fail within 10 years, compared to only 2 percent of companies acquired through other means.

Payment Services 40

Payment Services Department Stores Fashion Management 40

Inside Retail

NOVEMBER 4, 2024

The company’s investor presentations are replete with nice-sounding platitudes about renovations and upgrading the customer experience, but it is beginning to look like the creative talent isn’t in Vincom’s DNA.

Accounting 130

Accounting Fashion Accessories Consumer 130

Inside Retail

DECEMBER 20, 2021

If you cast your mind back to 2019, Christmas was business as usual. “E-commerce Those are the initiatives that are driving that customer experience – click-and-collect, delivery to boot, virtual styling and reserve-in-store,” Ioakim added. To find out how you can market to your customers this festive season, visit: [link].

Shopping 247

Shopping Fulfillment Consumer Customer Experience 247

Retail TouchPoints

JULY 22, 2022

Cornershop, which Uber acquired from Walmart in 2019, was a key element of Uber Eats’ expansion from restaurant into grocery delivery. The service launched in July 2020 and initially served select cities in Brazil, Chile, Colombia, Peru and Canada before expanding to parts of the U.S.

Customer Experience 278

Customer Experience Merchant Services Inventory Management Grocer 278

Retail TouchPoints

JULY 13, 2022

Previously, Yehiav was General Manager and VP of Zebra Technologies, where he led organic and non-organic growth, M&A activities, leadership strategy and customer success for the company’s Zebra Analytics business unit. Earlier, he was CEO of Profitect before its acquisition by Zebra Technologies in 2019.

Customer Experience 292

Customer Experience Consumer Grocer Management 292

Retail TouchPoints

MAY 11, 2021

According to Doddle’s October 2020 YouGov survey findings, if they have a great experience, 84% of customers are more likely to shop with you again, so if your returns operation is running smoothly and generating great customer experiences, you should see customers purchasing as frequently or more frequently after returning an item.

Customer Experience 221

Customer Experience Returns Customer Retention Shopping 221

Retail TouchPoints

JUNE 14, 2024

Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

Returns 304

Returns Customer Experience Shopping ATS 304

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

Marketing 306

Marketing Advertising Customer Experience Location 306

Retail TouchPoints

MAY 24, 2023

Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers.

Fulfillment 278

Fulfillment Customer Experience Planning Management 278

Inside Retail

OCTOBER 13, 2021

As recently as 2019, over 70 per cent of the value of B2B sales in Australia occurred through trade credit. While trade credit may be convenient for your customers as they don’t need to pay anything upfront, it can cripple your business’s cash flow when payments are late. . Create a positive customer experience.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

AUGUST 11, 2020

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. Continuing on the L’Oréal theme, the company launched a new personalized hair color brand, Color & Co , in 2019.

Customer Experience 279

Customer Experience Shipping Returns Location 279

Retail TouchPoints

MARCH 27, 2023

Founded in Amsterdam in 2019, Lalaland.ai said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which is why we’re continuing to diversify our human models. “We (LS&Co.) is partnering with digital fashion studio Lalaland.ai In its blog post, LS&Co.

Fashion 284

Fashion Customer Experience Consumer Shopping 284

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. An electronic waste recycling program that M.Video launched in summer 2019 is now available in 450 stores, with plans to add another 200 locations in 2021. Q3 2020 net sales for all channels climbed 25.3%

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301