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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Michaels Prepares Marketplace Offering to Offer More Than ‘Just Coupons and Discounts’

Retail TouchPoints

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Moore’s stores and intellectual property during the company’s 2019 bankruptcy. Moore , recently announced that it was acquired by “one of the largest companies in our industry.”

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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

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How Retailers Can Make Effective Changes for Better Logistics Operations

Retail TouchPoints

from 2019, totaling $188.2 This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible.

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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

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Inside the rise of the ‘art-lennial’

Inside Retail

Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An billion globally in 2019, or just over 7 per cent of the overall art market. The rise of the art-lennial. Pre-Covid, that number was forecast to reach US$9.32

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Target US aims to simplify returns. Here’s why that’s easier said than done

Inside Retail

According to data from Euromonitor, click-and-collect grew from 6 per cent of overall e-commerce sales in the US in 2019 to 11 per cent in 2022. They are doing this to try and make customers happier to shop at Target to boost their sales. Can customers drop-off anytime or do they have to select a service window/time?

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