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5 Top Customer Service Articles of the Week 10-25-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. billion market of 2018.

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Wiser in the News: What Will Cost More – and Less – in 2018

Wiser

In her article, What Will Cost More – and Less – in 2018 , she discussed the three main categories that consumers can expect to shell out a bit more (and less) for next year. Read the full article here. The post Wiser in the News: What Will Cost More – and Less – in 2018 appeared first on Wiser Retail Strategies.

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5 Top Customer Service Articles of the Week 6-13-2022

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This grew to 29% by 2018. My Comment: We kick off this week’s Top Five with an article about the subscription model. Sign Me Up! Not anymore!

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Google Agrees to Pay Record $391.5 Million, Adjust Data Collection Policies in 40-State Privacy Settlement

Retail TouchPoints

The investigation, which was led by Oregon Attorney General Ellen Rosenblum and Nebraska Attorney General Doug Peterson, was opened following a 2018 Associated Press article that examined Google’s Location History and Web & App Activity.

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Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Retail TouchPoints

Read the article. In retail you identify and understand your ‘lanes,’ and you do those lanes really, really well,” Tichy said in a recent Retail TouchPoints article. “I Read the article. Click here to read the article. They’re for people who see the world the way they do.”

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Here’s why everyone is talking about garment workers in Bangladesh

Inside Retail

“This should be crystal clear to all parties that we are committed to a safe and secure industry for our workers, for the owners and for the brands who are sourcing from Bangladesh,” the Bangladesh Garment Manufacturers and Exporters Association (BGMEA) wrote in response to an article The Guardian published about the end of the Accord in April.

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57% of Australia’s 150 biggest companies have not made net-zero commitments

Inside Retail

We have been monitoring the extent of corporate Australia’s commitment to the SDGs since 2018, based on disclosures in their annual reports. In 2018 just 56 of the ASX 150 (37%) mentioned the Sustainable Development Goals in their annual reports. This article is republished from The Conversation under a Creative Commons license.

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