Inside Retail

FEBRUARY 4, 2025

So-called card-not-present fraud , where an offender processes an unauthorised transaction without having the card in their physical possession, accounts for 92 per cent of all card fraud in Australia. For example, the 2022 Optus data breach exposed information from customers who had previously held accounts with the telco back in 2018.

Payment Services 162

Payment Services Telecommunications Accounting Checkout 162

Inside Retail

DECEMBER 8, 2024

Both domestic and international sales of 2nd Street stores showed robust growth, particularly in luxury secondhand merchandise, amid rising consumer inflation and expansion of the resale market. billion) and accounted for 28.2 Entering the US in 2018, 2nd Street had 43 stores in the country at the end of November.

Thrift Store 130

Thrift Store Accessories Wholesale Marketing 130

Retail Gazette

APRIL 10, 2025

The service marks a major expansion of the delivery giant’s grocery offering, which now accounts for 16% of the companys gross transaction value (GTV), following strong double-digit growth.

Grocer 116

Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

NOVEMBER 15, 2022

The investigation, which was led by Oregon Attorney General Ellen Rosenblum and Nebraska Attorney General Doug Peterson, was opened following a 2018 Associated Press article that examined Google’s Location History and Web & App Activity. Make key information about location tracking unavoidable for users (i.e., not hidden); and.

Accounting 263

Accounting Location Advertising Consumer 263

Retail TouchPoints

JUNE 4, 2024

The partners have been working together since 2018 to bring Century 21’s constantly evolving slate of off-price designer merchandise to online shoppers, via weekly live shopping events on the ShopShops app and Century 21’s Instagram.

Shopping 278

Shopping Returns Fashion Accounting 278

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

JULY 12, 2021

In 2018, Walmart beat out Amazon for a majority interest in the company, spending $16 billion for a 77% stake. Brick-and-mortar dominates the retail scene, with ecommerce projected to account for just 7% of sales this year, up from 3% in 2017.

Wholesale 309

Wholesale Social Commerce Fashion Consumer 309

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

MAY 18, 2023

Thanks to its core product — stylishly packaged, “beauty forward” hand sanitizers crafted in partnership with the well-known Givaudan perfume house — the brand achieved a $60+ average order value (AOV) from its inception in 2018. After six months of B2C sales in the U.S., This is the key to growth.”

Planning 278

Planning Accounting Wholesale Consumer 278

Retail TouchPoints

MAY 5, 2022

Chinwe Abaelu, SVP and Chief Accounting Officer, will serve as Principal Financial Officer until Torrid appoints a new CFO. Serving as Torrid CEO from August 2018 to April 2022, Muñoz led the retailer through the COVID-19 pandemic and a 2021 IPO. The change at the top comes amid a number of leadership shifts taking effect immediately.

Apparel 263

Apparel Accounting Management Consumer 263

Retail TouchPoints

MAY 16, 2022

has grown by more than 300% per year since 2018, reaching 45 million active users in 2021. In BNPL, consumers receive the goods or services that they want to buy, but payment is staggered over monthly payments for a certain period of time with no interest. According to Accenture , the number of BNPL users in the U.S.

Merchant Services 239

Merchant Services Payment Services Accounting Consumer 239

Retail TouchPoints

AUGUST 22, 2023

The INFORM (Integrity, Notification, and Fairness in Online Retail Marketplaces) Consumers Act, which went into effect in late June 2023, marks a significant step forward in curbing online fraud by third-party sellers and organized theft from retail stores. When fraudsters’ identities are hidden, they are free of accountability.

Payment Services 246

Payment Services Accounting Shrinkage Consumer 246

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

JANUARY 12, 2022

To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. According to NewVoiceMedia’s 2018 Serial Switchers report, businesses lose $75 billion a year due to poor customer service. Take the tech leap.

Payment Services 277

Payment Services Wholesale Inventory Management Consumer 277

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024.

Customer Experience 282

Customer Experience Consumer Marketing Accounting 282

Retail TouchPoints

JULY 12, 2021

Nevertheless, in 2018 the party goods retailer went a step further and began selling on Amazon as well. The aim was to reach more consumers — particularly younger ones — even if that meant going outside Party City’s owned channels, said Vishwas Bharadwaj, the company’s VP of Marketplaces. Meeting Consumers ‘Where They Are’.

ATS 299

ATS Advertising Consumer Accounting 299

Retail TouchPoints

JULY 9, 2021

What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas. Lighting accounts for 50% of energy costs for non-food retailers.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. The key to consumers’ hearts lies in the merch partner you choose. It’s also the speed at which you’re able to communicate with your account manager or designer. But what goes into these quick-turn collaborations ?

Drop-Shipping 264

Drop-Shipping Apparel Accounting Shipping 264

Inside Retail

MAY 17, 2021

“When you take into account each country, and the way they do farming, they could be different. Schneider said consumers used to just buy or wear whatever designers created, but those days are over, and now, they’re asking for more transparency from companies and for a sustainability platform. So it’s quite a complex calculation to do.

Apparel 246

Apparel Fashion Accounting Consumer 246

Retail TouchPoints

DECEMBER 27, 2022

Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. In fact, 73% of consumers currently connect with businesses via voice calls, and one-third plan to do even more business through voice in the next year.

Customer Experience 321

Customer Experience Consumer Accounting Marketing 321

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Chinese sportswear company Li-Ning. Premium electric car business Nio ventures into fashion. In truth, Chinese shoppers are bored – and savvy.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Inside Retail

OCTOBER 5, 2023

The downfall derived from months of lowered consumer demand, lowered average selling prices, and increased expenses. It wasn’t until the late 1980s that gem-quality, lab-grown diamonds became available on a commercial level to consumers. De Beers’ half-year 2023 report showed that the total rough diamond sales volume of 15.3

Jewelry 246

Jewelry Consumer Marketing Accounting 246

Inside Retail

NOVEMBER 24, 2024

He is an accomplished designer who studied arts in France 15 years ago before taking a job with a public relations consultancy in China’s capital, Beijing, where he worked on the account of Procter & Gamble, an FMCG company with a raft of hair and skincare products. So, in that case, Documents…is not a big consumer brand in China.

Supply Chain Management 130

Supply Chain Management Consumer Marketing Boutique 130

Inside Retail

NOVEMBER 16, 2022

Lee, who was previously at Kering’s Bottega Veneta , should focus on strengthening its runway, streetwear, and menswear collections to appeal to younger consumers, said Ortelli. Leather goods account for around 20 per cent of Burberry’s sales versus 70 per cent at Bottega Veneta.

Fashion 278

Fashion Department Stores Planning Accounting 278

Inside Retail

FEBRUARY 8, 2024

million and now account for 21.3 It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

JUNE 30, 2021

“Other than playing an active role in reducing our environmental footprint, sustainable store design will increase the brand’s credibility in the eyes of the modern, mindful consumer and also saves money in the long-term with lesser consumption of energy and waste,” a Takashimaya spokesperson said.

Department Stores 246

Department Stores Beauty and Health Accounting Promotions 246

Inside Retail

OCTOBER 18, 2022

This is where we see it heading, and what a connected omnichannel customer experience (CX) needs to account for in the behaviours and needs of customers adapting to their environment. The International Longevity Centre notes that “retailers could thrive, not just survive, if they innovate to adapt to more older consumers”.

Payment Services 297

Payment Services Consumer Fulfillment Accounting 297

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few).

Consumer 333

Consumer Drop-Shipping Marketing Shipping 333

Retail TouchPoints

APRIL 7, 2023

This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks. For example, implementing two-factor authentication login methods can increase customers’ account security. Consumers are facing an increasing number of cyberthreats as well.

Planning 264

Planning Payment Services Accounting Consumer 264

Inside Retail

MARCH 20, 2023

Bestseller’s Australia country director Rikke Dahl-Thorup told Inside Retail that the brand entered the Australian market due to the strong consumer demand for Scandinavian design, and a willingness from Aussie customers to embrace new trends. One example of this is the recent expansion of Vero Moda.

Wholesale 236

Wholesale Fashion Shipping Department Stores 236

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

Consumer 233

Consumer Accounting Fulfillment Management 233

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

Wholesale 264

Wholesale Marketing Accounting Outdoor 264

Inside Retail

MARCH 19, 2024

The amount of natural resources consumed and waste produced is snowballing. At the same time there is limited transparency or accountability around clothing supply chains. Without change, the industry will account for 26 per cent of the world’s carbon budget for limiting global warming to 2°C by 2050. billion in 2018.

Fast Fashion 246

Fast Fashion Fashion Accounting Consumer 246

Inside Retail

SEPTEMBER 6, 2023

“It’s far more likely, and cost effective, to cut out the retailer entirely and employ a direct-to-consumer model online, like we’ve seen automotive brands employing. Pre-owned watch sales reached US$22 billion in 2021, accounting for nearly one-third of the overall US$75 billion luxury watch market.

Marketing 264

Marketing ATS Consumer Accounting 264

Inside Retail

APRIL 18, 2024

Enforcement has been a bit patchy to say the least, and because consumers love them for their convenience and ease of use some retailers still dole them out. That is an incredible failure of public policy and consumers paid for it. He may very well have a point. So why did the supermarket chains and other retailers roll over?

Consumer 130

Consumer Supermarket Management Accounting 130

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Inside Retail

JULY 6, 2021

Accordingly, brands spend significant time and money positioning themselves to create positive associations with consumers, whether that’s through communicating their purpose or engaging in worthy environmental or social partnerships. million in the 2017-18 financial year to $32 million in 2018-19 representing an increase of 90 per cent.

Payment Services 246

Payment Services Finance Consumer Accounting 246