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The Body Shop UK Enters Administration

Retail TouchPoints

In 2006 Roddick sold the company to cosmetics giant L’Oréal , which sold it again to Natura &Co in 2017. The Body Shop has faced an extended period of financial challenges under past owners, coinciding with a difficult trading environment for the wider retail sector,” according to a quote from FRP in the Reuters article.

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5 Top Customer Service Articles of the Week 11-29-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

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5 Top Customer Service Articles of the Week 10-18-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article looks at three ways COVID-190 changed CX, as the title suggests, forever. Here are my top five picks from last week.

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Amazon Makes Drastic Cuts to Private Label Business in Advance of Potential FTC Antitrust Probe

Retail TouchPoints

If it comes to fruition, this would be the fourth major FTC lawsuit against Amazon under the purview of current FTC Chair Lina Kahn, who shot to fame in 2017 (prior to her 2021 appointment to the FTC) for an academic article titled Amazon’s Antitrust Paradox , which claimed that the company unfairly dominates huge swaths of the American economy.

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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

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How digital payments can help businesses lead in customer experience

Inside Retail

In the 2021 financial year, the number of payments on card rose to 12 billion, a 22 per cent increase on 2019 and up by more than 4 billion since 2017. 5 VISA, Cashless Cities, October 2017 6 Marqueta, What happens when the new normal becomes plan old normal, 2022, accessed 1 March 2023.

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Sprout Update: September 2017

Store Growers

Here is my process: read a couple of articles about the event, come up with a mashup with my own twist, add pictures and get it out there. The post Sprout Update: September 2017 appeared first on Store Growers. In the traffic sources table above you can see that I only got 4 organic visitors during September. What’s missing?