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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. The right technology, such as an Operations Experience Management platform, can help brands to better understand the data they’re given.

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Fleeting beauty: Inside the downward spiral of BWX

Inside Retail

Back in time The story starts in 2017, when then-CEO and managing director John Humble went on a bit of a buying spree. To that end, in 2018, Humble, backed by financial director Aaron Finlay and Bain Capital, offered to purchase 100 per cent of BWX’s shares in a management buyout. It’s a long story. What went wrong?

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“Primed for disruption”: Cargo Crew founder talks acquisition, growth plans

Inside Retail

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I

Planning 246
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Amazon Begins Expanding Electric Van Program, Provides Update on Packaging Reduction

Retail TouchPoints

Since 2015, Amazon has reduced the weight of its outbound packaging by 33% , eliminating 915,000 tons of packaging material worldwide. Last year, Amazon delivered more than 20 million packages using electric vehicles, and the retailer plans to continue building on this momentum in 2021. Data Analysis Leads to More Efficient Packaging.

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How Kulani Kinis is thriving in overseas markets

Inside Retail

Danielle Atkins and Alexander Babich started Australian bikini label Kulani Kinis as a side hustle in 2015. Our journey began with selling directly over the internet, we were working from home and shipping bikinis on our lunch breaks at our old workplaces,” Atkins told Inside Retail.

Marketing 130
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Who could replace Sharon White as the next John Lewis Partnership chair?

Retail Gazette

Potts joined the supermarket in 2015 after almost four decades at Tesco, where he started on the shop floor aged 16 and rose through the ranks to run its Asian operations. Perhaps with M&S now motoring, Norman might jump ship to see if he can perform a similar feat at its rival?

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How to solve the information gap around delivery costs

Inside Retail

said Chris Ristovski, founder and CEO of delivery management platform SubTrux. . Ristovski started SubTrux in 2015 to help businesses manage different delivery providers and their own vehicles all from the one platform. That’s fantastic, but when you look at your cost structure, 10-30 per cent of it can be freight.