Retail TouchPoints

FEBRUARY 20, 2025

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. The pandemic helped, of course, but that alone cant account for the companys impressive growth over the past 13 years. Instacart executives celebrate the company’s IPO on Sept. Image courtesy Instacart.)

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

MARCH 30, 2021

Additionally, 61% of shoppers planned to support local businesses through 2020, and 80% of participants in another study stated that sustainability was important to them. Clearly, values-driven shopping should be a consideration for retailers.

Shopping 284

Shopping Beauty and Health Customer Experience Consumer 284

Retail TouchPoints

APRIL 26, 2024

The company was founded in 2012 with its core product offering, BarkBox. Interview with Bark CRO Suzanne McDonnell Suzanne McDonnell, Chief Revenue Officer, Bark Retail TouchPoints (RTP): What have you and the Bark team been able to learn about your consumers, the pup parents, since the company’s inception in 2012?

Wholesale 278

Wholesale Consumer Marketing Advertising 278

Retail TouchPoints

APRIL 7, 2021

The acquisition will also add another point of entry for self-purchasing women customers — a segment where Signet said it is currently underdeveloped — and give the company a foothold in pure-play digital retail. Launched in 2012, the Rocksbox service lets monthly members rent and swap exclusive jewelry styles through its online platform.

Jewelry 165

Jewelry Customer Experience Fashion Planning 165

Inside Retail

MARCH 19, 2024

While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said. At the time the brand had 10 stores in Victoria. “We’re

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Inside Retail

FEBRUARY 16, 2022

InStitchu’s business model – and its clothes – have been turning heads since James Wakefield and Robin McGowan launched the brand in 2012. A well-tailored customer experience. McGowan added: “The pandemic definitely changed international expansion plans for a lot of retailers.

Planning 130

Planning Fashion Fast Fashion Customer Experience 130

Retail TouchPoints

APRIL 24, 2025

Each new media network comes to the table with a ready-made slate of advertising customers in the form of the companies they already serve through their core business, but each is also challenged to make the case for what differentiates them from the growing commerce media crowd brands only have so many ad dollars to go around, after all.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Retail TouchPoints

JULY 18, 2024

And the demand from consumers is there — according to Eventbrite’s annual forecasting guide , 78% of attendees plan to spend as much or more on events this year as in 2023. But Gen Z (born 1997 to 2012) are the true digital natives.

Consumer 263

Consumer Marketing Planning Management 263

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

SEPTEMBER 26, 2023

Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. He is a seasoned technology and business leader with over 15 years of experience in the ecommerce industry. Think About Inventory Early Start having inventory conversations now. Guru Hariharan is CEO of CommerceIQ.

Advertising 264

Advertising Fulfillment Shipping Returns 264

Inside Retail

SEPTEMBER 9, 2024

“Amid these challenges, they are increasingly expecting shopping experiences to be centred around flexibility and value – especially as AI-powered personalisation becomes available.” Businesses must focus on delivering clear, differentiated value and enhancing the customer experience.

Payment Services 147

Payment Services Customer Experience Finance Consumer 147

Retail Gazette

MARCH 27, 2025

Since its inception in 2012, Gymshark has redefined the gymwear industry, rapidly evolving from a startup to a global fitness powerhouse with an unwavering focus on community and innovation. For Mercer , the opening represents an exciting new chapter for the British brand, as it moves forward with its global growth plans.

Location 108

Location Shopping Wholesale Marketing 108

Retail TouchPoints

APRIL 1, 2024

Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience. That’s my passion — how do we do the right thing for the customer in new and innovative ways? We were one of the first six or seven companies to do buy online, ship from store.

Wholesale 261

Wholesale Consumer Shipping Customer Experience 261

Inside Retail

JULY 16, 2024

IR : I know that you’ve been really focused on reinvigorating Knobby’s customer experience over the past year. RR: We aim for every interaction to add value and create a positive, lasting experience. How is that going, and what are the next steps you’re planning to take in this space?

Fulfillment 147

Fulfillment Social Commerce Planning Customer Experience 147

Inside Retail

APRIL 15, 2025

To ensure Jurlique has enough supply for a new product, years of planning are required to guarantee adequate room for crops as well as a sufficient yield of key plant actives, which are extracted via our Bio-Intrinsic extraction method unique to Jurlique, Rethore said.

Department Stores 147

Department Stores Consumer Customer Experience Planning 147

A1 Retail

MARCH 28, 2025

The original store which had a much smaller footprint closed in 2012. Space NK’s new store promises an unparalleled shopping experience for the millions of Bluewater guests who visit each year. SpaceNK is set to open its 77thstore, located in Bluewater Shopping Centre, with a trading space of 2,760 sq ft.

Planning 59

Planning Accounting Returns Location 59

Inside Retail

APRIL 3, 2022

Insider, a leader in personalised, cross-channel customer experiences, has announced a $121 million Series D round led by QIA, at a $1.22 billion valuation. Other investors participating in the round include Sequoia, Riverwood Capital, 212, Wamda Capital, Esas Private Equity, and Endeavor Catalyst.

Marketing 130

Marketing Customer Experience Management Planning 130

Inside Retail

JUNE 9, 2021

In 2012 Anthony Nappa saw a business opportunity to support his father’s salons by offering an online shopping experience hosting premium quality products; Oz Hair & Beauty was born. Preezie’s product finders sit alongside the traditional navigation to give customers a better, more personalised way to shop online.

Clienteling 130

Clienteling Shopping Customer Experience Location 130

Inside Retail

JANUARY 9, 2022

Lune was founded by Kate Reid, a former aeronautical engineer, alongside her brother Cam in 2012 and quickly shot to notoriety, thanks to interest in Reid’s atypical career background. “We Engaging customer experience. Customer experience is a critical component of Lune’s success. Sydney store on the way.

Customer Experience 130

Customer Experience ATS Planning Marketing 130

Inside Retail

APRIL 2, 2024

Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. This includes plans for a Manly store and an international pop-up experience. It is looking to expand its brick-and-mortar presence for 2025.

Fashion 130

Fashion Boutique Customer Experience Shipping 130

Retail Gazette

JUNE 25, 2023

// Gymshark chief commercial officer Niran Chana leaves the retailer // Chana joined the retailer over eight years ago as a customer service manager Gymshark chief commercial officer Niran Chana has left the sportswear giant after eight years.

Wholesale 70

Wholesale Management Customer Experience Planning 70

Cisco Retail

NOVEMBER 2, 2021

While Cisco IT has been heavily involved in previous events, including Rio 2016 and London 2012, this time was different. As a team, we had to figure out how to run a 24×7 operation from our home offices, delivering the best experience possible. Our people are the heartbeat of the operation.

Technical Support 111

Technical Support ATS Management Planning 111

Inside Retail

OCTOBER 18, 2022

We built the website and started going to Bondi markets, and people started coming in to try on the glasses because it was uncommon to buy glasses online in 2012. We have annual conferences developing our people, and it all flows through to create a great customer experience.

Marketing 240

Marketing Department Stores Wholesale Accounting 240

Inside Retail

DECEMBER 5, 2022

Behavioural science is a powerful way to optimise the customer experience and optimise the e-commerce journey. For a vendor, creating other higher-priced options can make a consumer more willing to shift to a higher subscription plan. Reducing price sensitivity.

Promotions 130

Promotions Consumer Planning Returns 130

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Mass Relators

DECEMBER 12, 2022

“Our business model is built around lowering prices to attract more customers, rather than making higher margins on fewer customers. Our fundamental strategy is to lower prices, invest in associates and the customer experience, and support our local communities.”. In the meantime, Kroger’s business is humming along.

Fulfillment 52

Fulfillment Supermarket Promotions Consumer 52

VMS

APRIL 7, 2021

That’s why in 2012 we created VMSD’s annual Designer Dozen awards program to recognize retail’s rising stars, ages 35 and under, who are making their mark on an industry that is poised on the cusp of reinvention. Most days I’m consumed with space planning or reviewing drawings. Richard Cadan/A-Frame Photography. Advertisement.

Visual Merchandising 98

Visual Merchandising Advertising Department Stores Space Planning 98

Retail Insider

JANUARY 31, 2022

Fine: Cast your mind back to 2012 – London Olympics and all that. Our young finance professionalTimo is getting very fed up with the time it takes to plan, organise and buy the raw ingredients to eat well after his very long working hours. And like all good entrepreneurs one day he finally shouts “there must be a better way!”.

Fulfillment 52

Fulfillment Finance Shopping Marketing 52

365 Retail

JUNE 5, 2024

There’s a Clear Preference for Experiences Over Material Possessions Buying stuff is a thing of the past. If you have plans to give your Millennial clients gift cards or eBooks, you better think again. People frequently join rewards programs, treasuring the value and benefits they receive as recurring customers.

Customer Experience 52

Customer Experience Checkout Consumer Apparel 52

Mass Relators

JANUARY 21, 2023

As senior vice president and chief financial officer, he oversaw the development of the 2020 and Beyond Plan , which analyzed every facet of business at Associated Food Stores to identify opportunities for improvement. For his impactful contributions to industry advocacy, Art Potash was selected as the recipient of FMI’s 2012 Glen P.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

MAY 12, 2022

Some of us may have chuckled at Google’s first attempts at “smart glasses” back in 2012, but it appears the company was just ahead of its time. Fast-forward 10 years and tech companies are investing heavily in headsets that will enable entry into the metaverse.

Consumer 325

Consumer Planning Social Commerce ATS 325

Retail TouchPoints

FEBRUARY 9, 2023

The company rebranded as Batteries Plus Bulbs in 2012 in an attempt to expand its appeal but then reverted back to just Batteries Plus in 2021 (although it does still sell light bulbs).

Consumer 237

Consumer Marketing Specialty Retailers Shipping 237

Retail TouchPoints

OCTOBER 2, 2023

Marketers had better figure out a plan fast, because Google has announced that, come January 2024, marketers will no longer be able to track browsing data via third-party cookies on the browser Chrome, by far the world’s most popular consumer browser option, with almost two-thirds of the market share.

Marketing 331

Marketing Advertising Target Market Consumer 331

Inside Retail

DECEMBER 2, 2021

Abloh trained as an architect and engineer in his early life, and transitioned to designing clothes in 2012. The Alquemie Group remains in a very strong position with exciting plans for the future and a strong executive team that is focused on delivering growth.”.

Management 130

Management Fashion Accounting Customer Experience 130

Retail Prophet

APRIL 11, 2025

NRDC acquired Lord & Taylor in 2006, before buying Hudsons Bay, and taking the combined entity public in 2012. Second, this singular focus on constraining expenses naturally leads to staffing cuts that in turn dramatically impact customer service levels, which further dampens sales. HBC acquired Saks Fifth Avenue in 2013.

Payment Services 40

Payment Services Department Stores Fashion Management 40