Inside Retail

MARCH 5, 2025

When Nicola Clement first started working in e-commerce in 2009 launching Quiksilvers online shopping site for the Apac region it was at a point when Australian retailers were transitioning from custom-built websites to enterprise-level platforms. I really miss the good old days of some of that technology.

Returns 263

Returns Customer Experience ATS Location 263

Retail TouchPoints

SEPTEMBER 3, 2021

GlassesUSA.com was launched in 2009, and despite its name, now operates in 92 countries, although the U.S. the company’s Senior Brand, PR and Communications Manager in an interview with Retail TouchPoints. “They realized that the end customer was spending so much money on glasses, but they’re a health necessity.”.

Shopping 274

Shopping Customer Experience Shipping Fashion 274

Inside Retail

JANUARY 26, 2023

Back in 2009, industrial designer Meindert Wolfraad identified a gap in the market for practical, comfortable and stylish commuter bikes that would enable Sydney-siders to get around, similar to what he saw growing up in the Netherlands. Meindert Wolfraad: Lekker Bikes started back in 2009, in Sydney.

Planning 243

Planning Consumer Management Marketing 243

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Planning 246

Planning Promotions Outdoor Finance 246

Retail TouchPoints

JUNE 8, 2020

Todd Leff: It was an interesting time, right at the height of the financial crisis in 2009. What are some other key management principles that have helped? Retail TouchPoints (RTP): You first became involved with Hand & Stone Massage over a decade ago as an investor, after a long career in franchise-based retail.

Location 205

Location Finance Consumer Promotions 205

Cisco Retail

APRIL 12, 2022

In 2009 when the closing of branches trend began the U.S. Branches should focus on more complex financial services and relationship management. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives. had nearly 100,000 branches. In 2021 on net, U.S.

Location 105

Location Customer Experience Consumer Promotions 105

Cisco Retail

AUGUST 10, 2021

Shoveling sand at a construction site in rural Mexico during a giving back activity with Habitat for Humanity in 2009 is my first fond memory of the creative freedom I have while working at Cisco. One experience I was most captivated by was the opportunity to help a fellow Cisconian’s organization.

Customer Experience 98

Customer Experience Management ATS 98

Inside Retail

AUGUST 15, 2023

Market Lane Market Lane, an independent specialty coffee brand founded in 2009, has grown steadily over the years, expanding from its first shop and roastery at the Prahran Market to eight coffee shops in Melbourne, a bustling online shop, and a roastery in Brunswick East. Market Lane. Axil Coffee Roasters Axil. Image supplied.

Wholesale 130

Wholesale Marketing Location Shopping 130

Inside Retail

SEPTEMBER 21, 2022

Born of a collaboration in 2009 between Marc Chaya and perfumer Francis Kurkdjian, Maison Francis Kurkdjian has become a major player in the luxe fragrance industry, and is sold across more than 700 locations worldwide. Gradually, Francis and I were more and more often thinking about creating a fragrance house together.

Boutique 130

Boutique Fashion Marketing Department Stores 130

Inside Retail

JULY 19, 2022

Working on custom projects for these retailers gave me the strategic foundations for my role as marketplace strategy manager at Releaseit. My experience taught me the importance of utilising data, the skills of problem solving and the need for opportunity identification work. Who is your retail hero and why?

Marketing 130

Marketing Fashion Customer Experience ATS 130

Retail Prophet

FEBRUARY 13, 2025

With Project Impact Walmart sought to upgrade its customer experience by reducing clutter in its aisles, paring down SKU counts, and brightening up its stores. Throughout 2009 and 2010 Project Impact rolled out across 600 U.S. A plan that would ultimately prove ironic in its naming. A plan called Project Impact.

Specialty Retailers 40

Specialty Retailers Consumer Planning Fashion 40

Hyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. In 2009 only 18% of the value of the top 100 brands was in subscriptions. Customer Experience Is Getting Worse by Katie Deighton. s latest annual study on customer experience, which analyzed 96,211 U.S.

Customer Experience 59

Customer Experience Consumer Planning Management 59

Hyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Here are my top five picks from last week.

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Strategic Considerations: Inventory management becomes paramount. Lapses in quality service could cost the retailer business.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Indigo 9 Digital

MAY 4, 2023

Having a great private label brand gives customers a reason for choosing one retailer over another. Once the economy started to recover after the 2008 – 2009 recession Target’s customers felt that the retailer lost its cheap chic edge. At first glance it seems counterintuitive to provide a no frills shopping experience.

Location 96

Location Shopping Consumer Planning 96

Indigo 9 Digital

FEBRUARY 7, 2023

The enhanced assortment in many convenience stores has led food service sales inside of these stores to increase at a faster rate between 2009 and 2018 than in any other in-store category. It’s not out of the ordinary to walk into a convenience store and walk away with breakfast, a grab and go meal for dinner as well as your favourite snacks.

Grocer 52

Grocer Fulfillment Retail Trends Customer Experience 52

I Vend

SEPTEMBER 1, 2022

McKinsey’s research into the way that retailers managed cost reductions in the Great Recession of 2007-2009 found that ‘resilient retailers’ reduced their costs by two percentage points, while their ‘non-resilient’ counterparts increased theirs by the same amount. Retail technology can help to deliver on these goals.

Dead-Stock 98

Dead-Stock Payment Services Sporting Goods Inventory Management 98

VMS

DECEMBER 1, 2022

cities,” says Steve Kaufman, former Editor-in-Chief of VMSD from 1998 until 2009. In 2009, VMSD reported, “After a multi-year renovation that involved moving departments around like a Rubik’s cube, the revitalization of the main floor of Bloomingdale’s Manhattan flagship was complete.”. And its editor was a sometimes-writer named L.

Merchant Services 105

Merchant Services Visual Merchandising Advertising Fashion 105

Retail Geek

OCTOBER 4, 2021

Major disruptions to the supply chain, the last mille, and to consumer behavior as a result of covid, will make this year extremely hard to predict and manage for brands and retailers. Yeah your customer experience is going to stink at there’s no products on the. Will shipageddon 2.0 play out again this year?

Drop-Shipping 64

Drop-Shipping Shipping Consumer Fulfillment 64

Retail TouchPoints

DECEMBER 3, 2024

Since its inception in 2009, Hanes for Good has donated more than 6 million apparel items to hundreds of partner organizations across the U.S., Puerto Rico and Guam. Our mission remains the same: to bring a little comfort to those who need it most.”

Apparel 278

Apparel Shipping Location Management 278

Retail Geek

MAY 13, 2021

Brad: [37:24] I am so in Amazon Unbound I tell the story of the ad business and you know so interesting how they started out a decade ago and they were bands also skeptical of ads you know he thought it could interfere with the customer experience that it could jeopardize you know the the main.

Fulfillment 52

Fulfillment Advertising ATS Customer Experience 52