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Navigating the World of API and End-to-End Testing in Retail

Retail TouchPoints

From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems. By not using an API, retailers can expect to experience lost revenues, poor customer experiences, reputational damage and more. Israel and Bangalore.

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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

Driven by higher prices brought on by inflation, supply chain costs and other factors, shoppers in 2024 are cutting coupons and bargain hunting like they haven’t since the financial crisis of 2009 (if not earlier).

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As Gen Z Enters Prime Spending Years, Brands Sharpen Their Pitch

Retail TouchPoints

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

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Sainsbury’s clothing, home and furniture boss to depart

Retail Gazette

Her career at John Lewis began in 1989 in fashion buying, and she later became brand director in 2009, followed by buying director for home in 2013. Kasoulis joined the supermarket chain in May 2022 from John Lewis, where she held various leadership roles, including director of brand development and category director for fashion and beauty.

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How Personalised Favours’ CEO is scaling custom gifting with AI

Inside Retail

It all began in 2009 when my business partner, Melissa [Wilkinson] struggled to find meaningful and memorable gifts for her wedding guests. To fill this gap in the market, she started an eBay store, which received incredible customer response. Matthew Mosse-Robinson: Personalised Favours is the destination for the worlds best gifts.

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Asda CEO: Five runners and riders following Allan Leighton’s return

Retail Gazette

His transformation expertise could come in handy as Asda as it looks to improve the store and customer experience. The ex-Bain consultant has been responsible for creating a seamless and integrated customers experience across the Sainsbury’s portfolio and has been instrumental in growing online sales and profitability.

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How KFC and Shake Shack use data to meet rising customer experience expectations

Inside Retail

How do leading quick-service restaurants (QSR) like KFC and Shake Shack use data to innovate and elevate their customer experience? Swain described a major shift in the way QSRs approach garnering customer experience data from the beginning of his journey with KFC to the present day.