Retail TouchPoints

FEBRUARY 26, 2025

He discussed not just the business benefits of going green but the negative consequences of greenwashing like the $30 billion in fines Volkswagen paid when it was discovered that the carmaker faked emission test results in 2009. consumers, according to Bain & Co.; Premium pricing: 50% of U.S.

Returns 191

Returns Apparel Promotions Advertising 191

Retail TouchPoints

NOVEMBER 14, 2023

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 277

Planning Shopping Location Consumer 277

Inside Retail

AUGUST 10, 2022

Opening the first store in 2009 in Byron Bay, Afends’s target customers are Millennials and Gen Z. The brand places an emphasis on sustainability in every aspect of its business, including its supply chain, operations and customer experience. Afends at The Galleries.

Fashion 246

Fashion Customer Experience Location Planning 246

Inside Retail

DECEMBER 4, 2023

Established in 2009, Carrie K stands as a testament to Kan’s unwavering commitment to intertwining tradition with modern allure. Kan is keen to grow the brand beyond Singapore’s borders, and by working closely with her overseas partners, she hopes to bring the Carrie K experience abroad by the end of 2024 or the start of 2025.

Customer Experience 130

Customer Experience Fashion Consumer ATS 130

Retail TouchPoints

SEPTEMBER 24, 2024

Since its launch in 2009, Babyletto has sold more than one million cribs and has extended its product reach through a network of major retail partners including Babylist, Crate & Kids, Pottery Barn Kids and Target. The flagship also offers a new white-glove delivery service.

Location 263

Location Visual Merchandising Shopping Customer Experience 263

Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. It’s the ideal tool for helping marketers to ensure a more personalized customer experience.

Customer Experience 289

Customer Experience Fulfillment Marketing Advertising 289

Retail TouchPoints

AUGUST 3, 2022

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. Delivering that experience requires significant investment in data science.

Target Market 311

Target Market Marketing Fashion Customer Experience 311

Retail TouchPoints

JUNE 9, 2023

In a further wrinkle, Cooler Screens was co-founded by Walgreens’ former Chairman, CEO and Board member Greg Wasson , who led the retailer from 2009 to 2014. Safety, customer experience and meeting revenue goals are a priority for our company. The claims and allegations in Cooler Screens’ complaint are baseless and unfounded.

Advertising 331

Advertising Planning Accounting Customer Experience 331

Retail TouchPoints

OCTOBER 31, 2022

“By starting with a consistent brand layout at each of our stores, we are able to deliver the signature Spirit Halloween in-store experience to every fan, regardless of where they may be visiting us.”. With a 2022 footprint of 1,450 locations, the company has more than doubled its number of physical stores since 2009.

Location 290

Location Promotions Customer Experience Accessories 290

Retail TouchPoints

MARCH 7, 2022

Trained as an interior designer, McDannald joined Baltimore’s New Design Light firm in the sales department in 2003 before becoming co-owner in 2009. Erin McDannald, CEO and Co-owner of Lighting Environments and its sister company Environments, has guided clients throughout the lighting design and construction process for over two decades.

Department Stores 358

Department Stores Accessories Shopping Management 358

Inside Retail

MARCH 5, 2025

When Nicola Clement first started working in e-commerce in 2009 launching Quiksilvers online shopping site for the Apac region it was at a point when Australian retailers were transitioning from custom-built websites to enterprise-level platforms.

Returns 263

Returns Customer Experience ATS Location 263

Retail TouchPoints

AUGUST 8, 2022

Rent the Runway pioneered clothing rental for women, but in 2009 the tech just didn’t exist for this kind of platform and all the reverse logistics we do, so everything was built from the ground up,” said Steinberg in an interview with Retail TouchPoints. It All Comes Back to Customer Experience.

Consumer 310

Consumer Management Customer Experience Fashion 310

Retail TouchPoints

SEPTEMBER 3, 2021

GlassesUSA.com was launched in 2009, and despite its name, now operates in 92 countries, although the U.S. The site’s huge selection is clearly an advantage, but it does present a challenge when it comes to the customer experience. Leveraging the Online Advantage to Disrupt a Growing Category. is the company’s primary market. “[The

Shopping 274

Shopping Customer Experience Shipping Fashion 274

Retail TouchPoints

APRIL 5, 2024

Pini Yakuel is the Co-founder and CEO of Optimove , a customer-led marketing platform. From its two-person launch in 2009, under Yakuel’s leadership, Optimove is now a multi-million-dollar global retention marketing business with more than 450 employees.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 289

Discount Store Shopping ATS Payment Services 289

Retail TouchPoints

JANUARY 21, 2021

the decline of the total retail market this year is expected to be double that experienced in the 2009 financial crisis. In the UK, as reported in The Guardian , the number of visitors to UK retail destinations has dropped by 39%, while in the U.S. In the U.S.,

Advertising 299

Advertising Accounting Marketing Finance 299

Retail TouchPoints

JUNE 8, 2020

Todd Leff: It was an interesting time, right at the height of the financial crisis in 2009. Retail TouchPoints (RTP): You first became involved with Hand & Stone Massage over a decade ago as an investor, after a long career in franchise-based retail. What attracted you to the company?

Location 205

Location Finance Consumer Promotions 205

Inside Retail

MAY 1, 2024

Expanding with quality Lekker emanates quality and delivers a bespoke yet attainable customer experience through specialised direct-to-consumer brand stores, complemented by select retail partnerships.

Marketing 251

Marketing Consumer Location Customer Experience 251

Inside Retail

JANUARY 26, 2023

Back in 2009, industrial designer Meindert Wolfraad identified a gap in the market for practical, comfortable and stylish commuter bikes that would enable Sydney-siders to get around, similar to what he saw growing up in the Netherlands. Meindert Wolfraad: Lekker Bikes started back in 2009, in Sydney.

Planning 243

Planning Consumer Management Marketing 243

Hyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 121

Employee Engagement Customer Experience Returns Promotions 121

Retail TouchPoints

AUGUST 15, 2023

He graduated from Northumbria University in 2009 with an Automotive Design degree, which led to a job as a Junior Designer at a studio in London. In other words, if you were a celebrity stylist, you wouldn’t dress Stephen Fry as a Gen Z festival-goer — no matter how fashionable that seems at the moment.

Fashion 242

Fashion Marketing ATS Customer Experience 242

Hyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. They also need to win them over — a process that starts and ends with a good customer experience (CX).

Customer Experience 21

Customer Experience Marketing ATS 21

Retail TouchPoints

APRIL 15, 2024

Beijing had launched similar types of trade-in programs as a way to boost domestic consumption in 2009 and 2010, according to the Wall Street Journal. Recycling of home appliances represents a major potential market in China.

Consumer 130

Consumer Planning Marketing Customer Experience 130

Retail TouchPoints

AUGUST 9, 2023

Downtown Miami In October 2009, Miami’s Downtown Development Authority (DDA) published its 2025 Downtown Master Plan, aiming to revitalize the downtown district by leveraging its iconic waterfront, elevate its Grand Boulevards and establish it as the business and cultural epicenter of the Americas.

Planning 246

Planning Promotions Outdoor Finance 246

Inside Retail

OCTOBER 23, 2023

Started by Alibaba in 2009 with just 27 brands, 11.11 In 2009, Alibaba transformed the holiday from an “anti-Valentine’s Day” into the 11.11 For the 2023 Taobao Tmall 11.11 Global Shopping Festival , as it is officially known, shoppers will also be able to call on artificial intelligence (AI) to help them find the best bargain around.

Merchant Services 130

Merchant Services Promotions Consumer Shopping 130

Hyken

APRIL 30, 2024

When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. My annual customer service and CX research includes some very compelling findings that will make you want to simplify your customers’ experience.

Customer Experience 84

Customer Experience Marketing Consumer ATS 84

Inside Retail

JUNE 19, 2024

“As soon as Tmall was able to feature YNAP luxury partners on its platform, luxury brands began opening their own stores directly on Tmall, drawn by the promise of greater control over the brand image, customer experience, and pricing, Alibaba’s interest waned.

Payment Services 147

Payment Services Fashion Marketing Consumer 147

Hyken

JULY 13, 2021

Authentic Customer Conversations. Collecting, Sharing, and Acting on Customer Knowledge. Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers.

Customer Experience 70

Customer Experience Marketing 70

Hyken

JULY 13, 2021

Authentic Customer Conversations. Collecting, Sharing, and Acting on Customer Knowledge. Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers.

Customer Experience 77

Customer Experience Marketing 77

Cisco Retail

APRIL 12, 2022

In 2009 when the closing of branches trend began the U.S. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. The result is a desirable integrated omni-channel experience where branch staff have insight into customers’ needs. In 2021 on net, U.S.

Location 103

Location Customer Experience Consumer Promotions 103

Cisco Retail

AUGUST 10, 2021

Shoveling sand at a construction site in rural Mexico during a giving back activity with Habitat for Humanity in 2009 is my first fond memory of the creative freedom I have while working at Cisco. Each year, Cisco gives employees 40 hours to give back in ways they are most passionate about.

Customer Experience 98

Customer Experience Management ATS 98

Inside Retail

SEPTEMBER 21, 2022

Born of a collaboration in 2009 between Marc Chaya and perfumer Francis Kurkdjian, Maison Francis Kurkdjian has become a major player in the luxe fragrance industry, and is sold across more than 700 locations worldwide. Gradually, Francis and I were more and more often thinking about creating a fragrance house together.

Boutique 130

Boutique Fashion Marketing Department Stores 130

VMS

DECEMBER 22, 2022

JB also helped to develop and launch of Brooklyn Bowl (2009), serving as Creative and Media Director, as well as Arcadia Earth (2019) in NYC, the first artist-driven immersive experience dedicated to sustainability, where he also designed two of the installations. in Singapore.

Visual Merchandising 98

Visual Merchandising Fashion Customer Experience ATS 98

Inside Retail

AUGUST 15, 2023

Market Lane Market Lane, an independent specialty coffee brand founded in 2009, has grown steadily over the years, expanding from its first shop and roastery at the Prahran Market to eight coffee shops in Melbourne, a bustling online shop, and a roastery in Brunswick East. “And, Axil Coffee Roasters Axil. Image supplied.

Wholesale 130

Wholesale Marketing Location Shopping 130

Retail Prophet

FEBRUARY 13, 2025

With Project Impact Walmart sought to upgrade its customer experience by reducing clutter in its aisles, paring down SKU counts, and brightening up its stores. Throughout 2009 and 2010 Project Impact rolled out across 600 U.S. A plan that would ultimately prove ironic in its naming. A plan called Project Impact.

Specialty Retailers 40

Specialty Retailers Consumer Planning Fashion 40

Inside Retail

JULY 19, 2022

I love using both data and customer insights to refine our model, build a stronger brand, optimise our campaigns, introduce new features and improve the overall customer experience. Who is your retail hero and why? My retail hero is Sandradee Makejev, founder and CEO of online fashion retailer St Frock!

Marketing 130

Marketing Fashion Customer Experience ATS 130

Hyken

JULY 13, 2021

Authentic Customer Conversations. Collecting, Sharing, and Acting on Customer Knowledge. Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long-term and sustainable revenue and profits by talking to their customers.

Customer Experience 59

Customer Experience Marketing 59