Retail TouchPoints

APRIL 5, 2024

Pini Yakuel is the Co-founder and CEO of Optimove , a customer-led marketing platform. From its two-person launch in 2009, under Yakuel’s leadership, Optimove is now a multi-million-dollar global retention marketing business with more than 450 employees.

Customer Retention 293

Customer Retention Marketing Consumer Shopping 293

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Indigo 9 Digital

MAY 10, 2023

Back in 2009 it launched its mobile app. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Then it began offering in app payments in 2011.

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Indigo 9 Digital

FEBRUARY 27, 2023

Its strategy for success has centred around a progressive investment in its employees, a world class customer experience, a focus on technology and innovation and an aggressive store expansion. As you will learn Starbucks’ excellent customer service and exceptional long-term growth is not a coincidence.

Payment Services 52

Payment Services Customer Experience Location Customer Retention 52

Indigo 9 Digital

MAY 10, 2023

Over a decade ago in 2009 it launched its mobile app. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. A world class mobile app. Then it began offering in app mobile payments in 2011.

Location 52

Location Customer Retention Consumer Customer Experience 52

Hyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. It’s one thing to get the customer to come back.

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11