2009 Customer Experience Customer Retention Retail Trends 
Indigo 9 Digital
MAY 10, 2023
By Tricia McKinnon Starbucks is a company that has long known that the future of retail is tied to technology. Back in 2009 it launched its mobile app. We continue to leverage the advantages of our mobile app to elevate the personalization of the customer experience and deepen customer engagement….Our
Indigo 9 Digital
MAY 10, 2023
Starbucks is a company that has long known that the future of retail is tied to technology. Over a decade ago in 2009 it launched its mobile app. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work.
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