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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 289
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It’s Not Easy Being (Truly) Green — But it’s Worth it

Retail TouchPoints

And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns. consumers, according to Bain & Co.; Premium pricing: 50% of U.S.

Returns 191
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What to Learn from China’s Singles’ Day and Spring Festival Going Into 2022

Retail TouchPoints

Since the infamous shopping holiday was created and marketed by Alibaba in 2009, there has been no slowing down. Singles’ Day, also known as Double 11, is now the world’s largest shopping holiday, with advertisers seeing incredible returns. The success of Singles’ Day in China is no secret. Membership Services are Booming.

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Buy Now, Pay Later: The Gen Z Alternative to Credit Cards

Retail TouchPoints

Contactless payment evolved with Venmo’s release in 2009, and similar mobile solutions like the Apple Wallet have followed. Others allow for users to take advantage of retailers’ return policies if their payments cannot be made. Many commercial apps now ask for a credit card on file to make in-app purchases.

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Meet Gen Alpha, the kids and tweens already influencing purchase decisions

Inside Retail

At the time, the focus was on Generation Z, those born between 1995 and 2009. But knowing that Generation Alpha would be the first to be entirely born in the 21st century (with births commencing in 2010), I believe they are not a return to the old, but the start of something new. Yet, a new generation was about to begin.

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Papa Johns Announces C-Suite Shakeup Amidst Major Menu Change

Retail Wire

The pizza giant has officially announced a high-level executive shakeup alongside the permanent return of a fan-favorite menu item, signaling a broader strategy shift aimed at reclaiming its edge in an increasingly competitive fast-casual dining market.

Returns 130
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From Cobblestones to Cyberspace: VMSD Celebrates Its 125th Year of Service to the Retail Industry

VMS

cities,” says Steve Kaufman, former Editor-in-Chief of VMSD from 1998 until 2009. Right, Left: An advertisement for decor references the return of American soldiers from WWI (left). The age of demand returned, but now it was the insatiable demand of big business. And its editor was a sometimes-writer named L.