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Amazon is Moving Beyond its Own Walls Like Never Before…What Will it Mean for Retail?

Retail TouchPoints

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door. Will Any Brand be Able to Avoid the Pull of Amazon?

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Challenges in fulfillment and shipping are creating situations where the delay is beyond the willingness of the customer to wait, and they simply need to cancel their order. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment. This drives nuanced changes in communication.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

After a bit of pushback they have embraced ecommerce, but many of the core functions — merchandising, marketing, customer interactions — tend to still be very store-centric. The market last year was rewarding transformations [like HBC’s] with a higher valuation ,” said Gokki. “ This strategy could hold water.

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Data Capital: The Competitive Weapon Most Retailers Have Yet To Fully Monetize

Retail TouchPoints

Traditional retailers are sitting on a powerful competitive weapon, and they’ll continue to operate less efficiently, lose market share and leave millions in new revenue streams and profits on the table unless they pull the trigger. In fact, it could be argued that data is even more valuable than oil — and, it’s a renewable resource.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. 2006; Simmons et al. Read part one here , part two here and part three here.

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What’s next for online retailers as investors lose faith?

Retail Gazette

The exit is representative of a wider sweep against pureplays on the London Stock Market, which are all trading at a fraction of what they once were during their peak in 2021. Impressing an investor is no longer about simply operating in the growth ecommerce market, now they now want to see profitability from their investments, he explains.

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Seller Beware—Considering How Walgreens’ Liability for the San Francisco Opioid Epidemic Applies to Retail Pharmacies Everywhere

Hunton Andrews Kurth

Unlike many other states where nuisance law does not reach injuries to health stemming from the sale, marketing, and distribution of products but instead only applies to harm done to land or property, California nuisance law has consistently defined nuisance broadly.