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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Challenges in fulfillment and shipping are creating situations where the delay is beyond the willingness of the customer to wait, and they simply need to cancel their order. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment. This drives nuanced changes in communication.

Shipping 285
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NACDS honors Hy-Vee’s Randy Edeker

Mass Relators

His many accomplishments include: opening Hy-Vee’s first pharmacy fulfillment center; launching Vivid Clear Rx; acquiring Amber Specialty Pharmacy; establishing a fleet of mobile health units; developing Hy-Vee’s loyalty program, and establishing Hy-Vee’s state-of-the-art retail media network, Red Media.”

Grocer 52
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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

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Case Studies of Successful Retail Product Launches: Lessons Learned

Retail Bound

Nintendo Wii In 2006, Nintendo launched the Wii, a revolutionary gaming console that changed the way people interacted with video games. By fulfilling these needs in one product, the iPhone became a must-have device for many consumers.

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Tapestry CEO Resigns Amid Sexual Misconduct Allegations

Retail TouchPoints

He had been a Tapestry board member since 2006 and served as Board Chairman since 2014. Jide Zeitlin, who was named CEO of Tapestry in September 2019 , has stepped down amid allegations of an improper sexual relationship that took place 13 years ago. Zeitlin, who is married, is one of only four black chief executives in the Fortune 500.

Apparel 203
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New roles for five executives recast Hy-Vee’s leadership

Mass Relators

Since then, he has fulfilled several executive leadership roles in preparation for this promotion. Tweeten’s career with Hy-Vee began in 2006 as assistant vice president of communications. She was named senior vice president and chief marketing officer in 2014.

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Walmart+ adds Rx savings to list of perks

Mass Relators

When you consider the frequency with which many prescriptions are filled, the importance of medication adherence and the ease of multiple fulfilment options, we can make it easier for someone to manage their medical conditions. Cheryl Pegus, executive vice president, Health and Wellness, Walmart U.S.