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Amazon Continues Push Beyond its Own Ecosystem with Debut of ‘Supply Chain by Amazon’

Retail TouchPoints

Piyush Saraogi, VP of Worldwide Fulfillment by Amazon (FBA), described Supply Chain by Amazon as a “huge game changer for sellers,” adding: “Similar to other areas where Amazon has decided to go big, we believe it’s going to spark a lot of competition and ignite new innovation that will drive the entire industry forward.”

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. 74% of U.S.

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Case Studies of Successful Retail Product Launches: Lessons Learned

Retail Bound

Nintendo Wii In 2006, Nintendo launched the Wii, a revolutionary gaming console that changed the way people interacted with video games. Despite being a newcomer in the highly competitive mobile phone market, Apple’s innovative product design and user-friendly features quickly won over consumers.

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NACDS honors Hy-Vee’s Randy Edeker

Mass Relators

Randy has been a champion of empowering employees to make decisions – focused on the consumer, on giving back to the communities where Hy-Vee operates stores, and on being a company of great purpose. Randy, we are honored to recognize you as one of the most influential leaders in our industry.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. . This strategy could hold water. So there are precedents for the model working, but separation by itself is not going to produce the value.

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Data Capital: The Competitive Weapon Most Retailers Have Yet To Fully Monetize

Retail TouchPoints

That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting. The few retail and consumer goods leaders that have taken notice are vigorously investing in open source technologies, data management and data science skill sets to leverage their data.