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Publix names new VP of customer experience

Mass Relators

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019. LAKELAND, Fla.

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The Home Depot Promotes Insider to President and COO

Retail TouchPoints

. “Ted is an incredible leader who has enhanced our competitiveness and interconnected strategy by blending the art and science of retail, while also driving outstanding results with both our in-store and online customer experience,” said Craig Menear, Chairman and CEO of The Home Depot in a statement.

Insiders

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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

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Dollar General recasts management via promotions, hirings

Mass Relators

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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Dollar General bolsters team with 11 appointments

Mass Relators

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

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What to do when waste-conscious consumers expect action

Inside Retail

The CEO of Winning Group, John Winning, agrees it’s crucial to remove the barriers that restrict customers from participating. Since 2005, we’ve offered free removal and recycling of old products, which is a key reason why people shop with us,” Winning says.”

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