Remove 2005 Remove Customer Experience Remove Management Remove Promotions
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Publix names new VP of customer experience

Mass Relators

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019. LAKELAND, Fla.

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The Home Depot Promotes Insider to President and COO

Retail TouchPoints

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

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Dollar General recasts management via promotions, hirings

Mass Relators

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

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Dollar General bolsters team with 11 appointments

Mass Relators

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

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What to do when waste-conscious consumers expect action

Inside Retail

Commonwealth Bank’s executive manager, consumer and diversified industries, Jerry Macey, says: “People are concerned about the amount of waste and consumption in society, but as more effort, planning and costs are involved, participation tends to decline.

Consumer 130
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With Consumers Awash in Subscriptions, Brands Set Sights on Paid Membership

Retail TouchPoints

Costco pioneered the paid membership retail model more than 35 years ago, and Amazon ’s iteration, its Prime membership, launched in 2005, further acclimatizing shoppers to the idea. Top membership programs in the U.S. today (Source: SUBTA Annual Report) The idea isn’t new. Today, both Amazon and Costco have a significant portion of the U.S.

Consumer 298
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Proudly made in China: How Chinese consumers are reclaiming domestic brands

Inside Retail

Added to a growing list of national holidays in China, May 10 was declared ‘Chinese Brands Day’, an event that proudly promotes “Made in China” and an attempt to shed the counterfeit and copycat stereotypes equated with overseas brands. Subsequently, it took off in the West.

Consumer 130