Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019. LAKELAND, Fla.

Customer Experience 52

Customer Experience Promotions Supermarket Management 52

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 164

Promotions Merchant Services Store Operations Advertising 164

Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan. Another company veteran, John Felton, will now lead the company’s operations.

Fulfillment 268

Fulfillment Finance Promotions Customer Experience 268

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. virtual reality).

Customer Experience 276

Customer Experience Consumer Marketing Fulfillment 276

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Hyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My opinion is that this technology ups the customer experience related to lower-level needs. It also adds to the customer experience.

Customer Retention 58

Customer Retention Customer Experience Marketing Promotions 58