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For most people, summertime means sunshine, beaches and barbecues. Retail marketers, however, already have the holiday season on their minds, and summer is a great time to begin holiday prep – including connecting with your legal and compliance colleagues to make sure your mobile marketing program is holiday-ready. Text message marketing is a significant revenue driver for retailers, earning more engagement from consumers daily.
At first glance, the mid-market UK retailer known for selling a bra every two seconds, Marks & Spencer, and the premium Australian department store with luxury aspirations, David Jones, would seem to be a poor fit. Earlier this week, David Jones announced it was launching Marks & Spencer’s core lingerie and sleepwear range in selected stores and online.
Kevin Tulip’s first experience working in retail was attaching price tags to clothing in the stockroom of Topshop during two weeks’ school work experience in Newcastle, Scotland, where he grew up. From a young age, he had enjoyed shopping with his parents and friends, so it seemed a natural fit to see what it would be like working in a store when he had to choose where to fulfil his work experience.
Even in our increasingly digital world, where almost everything is measurable, it can be hard to quantify the effectiveness of a TV ad spot. But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. And so, as media fragmentation grows and performance pressure intensifies, TV measurement platform EDO has ranked the most effective TV ads from the first half of 2025.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Key Takeaways Customer-Centric Focus: Successful eCommerce businesses prioritize understanding and addressing customer preferences to create personalized shopping experiences. Robust Branding: Establishing a distinctive and recognizable brand identity fosters trust, enhances customer loyalty, and sets businesses apart from competitors. Effective Marketing Strategies: Utilizing diverse digital marketing tactics, including SEO, email campaigns, and social media engagement, is crucial for attractin
Custom fixtures transform retail spaces from ordinary to captivating by giving every display purpose and personality. They’re not simply shelves or stands—they’re crafted expressions of your brand that invite shoppers to engage, explore, and buy. Investing in well-designed, custom-built pieces helps create a consistent atmosphere that customers remember and trust.
A well-designed product layout is not merely an aesthetic choice; it is a fundamental aspect of retail strategy that can significantly influence customer behavior and sales. When you walk into a store, the layout guides your journey, subtly directing your attention to specific products and areas. A thoughtfully arranged space can create an inviting atmosphere that encourages exploration and engagement.
A well-designed product layout is not merely an aesthetic choice; it is a fundamental aspect of retail strategy that can significantly influence customer behavior and sales. When you walk into a store, the layout guides your journey, subtly directing your attention to specific products and areas. A thoughtfully arranged space can create an inviting atmosphere that encourages exploration and engagement.
There have been multiple examples recently of the Australian Competition and Consumer Commission (ACCC) levying fines at retailers for misleading promotions. In June, Michael Hill, Hairhouse and Global Retail Brands, the company behind the retail chains House and Robins Kitchen, paid fines related to promotions or events during Black Friday or the post-Christmas period last year that the ACCC found had “misrepresented the size and scope of discounts being offered to consumers.
Taking your retail brand to the next level and attracting an equity investment based on the value of your brand requires not only business acumen but strategies for brand protection. Protecting your trademarks by way of registration is only a first step. Brand identity and value must also be protected by complying with consumer protection, privacy and advertising laws.
When managing retail inventory, grasping the crucial features of stock management systems can greatly improve your operations. Key elements like easy restocking alerts help prevent stockouts, whereas all-encompassing reporting facilitates sales performance analysis. Mobile access allows for management on-the-go, and seamless integration with other tools boosts efficiency.
Custom fixtures transform retail spaces from ordinary to captivating by giving every display purpose and personality. They’re not simply shelves or stands—they’re crafted expressions of your brand that invite shoppers to engage, explore, and buy. Investing in well-designed, custom-built pieces helps create a consistent atmosphere that customers remember and trust.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Artificial intelligence (AI) is revolutionizing many key industries, one of which is eCommerce. In recent years, business owners have started to rely more heavily upon various AI-powered tools to enhance the user/customer experience, reduce bounce rate, upgrade existing systems, enhance cyber security, boost conversions, and increase revenue. One such tool is the AI shopper or AI shopping assistant, which significantly helps consumers find what they’re looking for quicker than ever.
Personalisation is now a core expectation in Australian retail, with major players setting benchmarks that demand attention from all businesses. Woolworths, via its ubiquitous Everyday Rewards program, stands out as an Australian leader in harnessing extensive customer data to deliver highly personalised shopping experiences. Beyond simply delighting customers, this focus on retention makes sound business sense.
A new generation is quietly but steadily beginning to influence the future of retail, yet many merchants have yet to take notice. Born from 2010 onward, Gen Alpha has grown up surrounded by smartphones, voice assistants and digital wallets. As they move closer to adulthood and gain spending power, their expectations around payments will be higher, faster and more digitally integrated than anything retailers have encountered before.
Key Takeaways Store Layout Significance: The design of a store layout is crucial for shaping the customer shopping experience and influencing purchasing decisions. Types of Layouts: Different layouts, such as Grid, Free-Flow, Racetrack, and Boutique, cater to varying retail strategies and target customer behaviors. Enhancing Customer Experience: A well-planned layout guides shoppers effortlessly through the store, encouraging exploration and engagement, ultimately leading to a more enjoyable sho
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Lidl is introducing a new self scanning function within its Lidl Plus loyalty app, marking a further step in the retailer’s ongoing efforts to enhance the in store customer experience through digital innovation. The feature will be trialled from September in four selected stores through a friends and family test phase, with a broader phased rollout planned for next year.
The temperatures might be hotting up, but the majority of e-commerce businesses will now be planning for the winter months, with Black Friday always a key revenue driver. In response, a new report has been published by Ecommpay, the inclusive global payments platform, providing vital insights into 2024 Black Friday trends to help merchants plan for this year.
In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good. They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way.
Key Takeaways Unique Sensory Experience: Physical stores provide a tactile shopping experience that allows customers to touch, see, and engage with products in a way that online shopping cannot replicate. Personal Connections: Shopping in-store fosters direct interactions with staff, resulting in personalized service and tailored recommendations that build customer loyalty.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
In today's fast-paced retail landscape, staying ahead means leading with purpose. In this video, Toshiba Global Commerce Solutions Sales Leader, Duffy Fron, dives into four transformative strategies that retailers can adopt to enhance their offerings, deliver more value, and drive client success.
The phrase “store of the future” tends to conjure images of futuristic cartoons like “The Jetsons”, complete with robot assistants and voice-activated ordering systems. In reality, the “store of the future” looks a bit different, and it’s closer than many people realise. One player bringing the “store of the future” to life is VenHub Global, a US-based AI and robotics technology company founded by retail veteran Shahan Ohanessian.
Retail inventory optimization is the process of managing stock levels to meet customer demand efficiently. It’s crucial for reducing costs and minimizing waste during ensuring product availability. For instance, by accurately forecasting demand , retailers can avoid both overstock and stockouts, which can harm sales and customer satisfaction. Comprehending its significance can help you streamline operations and boost profitability.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
In today’s fast-evolving retail landscape, customer expectations have never been higher, especially regarding speed, convenience and seamless service. The modern shopper, increasingly accustomed to digital-first experiences, now demands the same frictionless journey in physical stores. This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology.
M&S has unveiled a series of innovation projects to support its journey to becoming net zero by 2040. The food and fashion giant said that it had a “clear glidepath” to meeting its target across its entire supply chain, which it had previously flagged as its biggest challenge in its quest for net zero by 2040. The retailer revealed it was investing £1m into funding key projects this year that look at innovative ways to lower its emissions from agriculture.
Incisiv, in partnership with Toshiba, has released the 2025 state of the industry report on store innovation – the findings lay out physical retail’s next chapter. With the right technology stack, retailers are now able to transform their physical stores into multi-purpose platforms for commerce, fulfilment, and customer engagement. Digital-physical integration is accelerating, space utilisation is evolving, and stores are becoming media platforms.
Despite getting off to a slow start ( by some accounts ), Amazon ’s 11th annual Prime Day event — which this year was extended from two days to four — was once again the biggest ever, driving $24.1 billion in online spend from July 8-11, according to Adobe. That’s a 30.3% increase year-over-year, and while that growth was certainly aided by the extended length of the sales event, it still represents 2X the online spend of Black Friday in 2024 ( $10.8 billion ).
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Key Takeaways Customer Loyalty Defined: Loyal customers are not just repeat buyers; they are engaged advocates who actively promote your brand through word-of-mouth and trust in your products. Identifying Characteristics: Key traits of loyal customers include high purchase frequency, emotional connections to the brand, and a proactive approach to giving feedback and engaging with the company.
UK and European e-commerce order volumes increased by +18 percent in the first quarter (Q2) of 2025, with a +25 percent spike in June, as exceptionally hot weather combined with Father’s Day gifting boosted online sales, according to data from Scurri Unpacked – Scurri’s quarterly review of e-commerce delivery trends based on over 200 million annual shipments processed through its delivery management platform.
Explore how the 2025 State of the Industry: Store Innovation report outlines the evolution of physical stores into agile, data-driven, and experience-rich environments. The white paper summary highlights key trends like modular design, real-time analytics, unified personalization, and sustainable operations shaping the future of retail.
Woolworths is expanding its Scan&Go Trolleys, Australia’s first digital trolley, to 25 more stores across NSW, Queensland, Victoria following a successful trial. The technology, which was first introduced last August at 10 NSW stores, allows customers to use their Everyday Rewards card to unlock a tablet-style device from the charging wall at the store and attach it to their trolleys.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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