Inside Retail

OCTOBER 4, 2023

“The insights we receive allow us to move more quickly when it comes to identifying and acting on customer wants and needs,” Saxey said. This is a major step up from the previous way of operating, where the customer service team could manually categorise that an item was returned, for instance, but not the reasons behind the return.

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Miller Zell

DECEMBER 28, 2023

As customer experience partners for retailers and other businesses with branded environments, Miller Zell provides clients an optimized collaboration of right and left brainers.

Customer Experience 52

Customer Experience 52

Hyken

JANUARY 5, 2022

Just acknowledging that the customers might be in trouble and reaching out to them was a great way to show appreciation. Personalization is a hot topic and a powerful way to connect to the customer. But this level of personalization, while extremely powerful, was a result of the customer’s zip code more than anything else.

Customer Experience 145

Customer Experience Shipping ATS 145

Hyken

AUGUST 18, 2021

I recently released my 2021 Achieving Customer Amazement research. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. . We surveyed 1,000 consumers in the U.S.

Customer Experience 144

Customer Experience Consumer ATS 144

Retail TouchPoints

MAY 17, 2022

Casual lifestyle brand Tom Tailor has launched a new mobile shopping experience through the NewStore omnichannel cloud platform’s Consumer App. Currently available in Germany, where Tom Tailor is headquartered, the app will eventually be expanded into additional markets.

Customer Experience 296

Customer Experience Accessories Apparel Consumer 296

Hyken

JANUARY 11, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). Follow on Twitter: @Hyken.

Customer Experience 107

Customer Experience 107

Hyken

SEPTEMBER 3, 2021

She writes about how contact center agents can maximize productivity and provide a better customer experience. Research shows that 86% of agents feel they don’t have the resources or the authority to deal with customers effectively, which hurts productivity and service quality. Eases access to customer information .

Customer Experience 119

Customer Experience Management Planning Marketing 119

Retail Customer Experience

APRIL 26, 2024

9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics. The ICX Summit kicks off Sept.

Customer Experience 72

Customer Experience 72

Retail TouchPoints

JANUARY 14, 2024

Resources will cover a broad spectrum of topics, including optimizing supply chains , creating personalized customer experiences , enhancing security and compliance , scaling operations and futureproofing retail.

Customer Experience 302

Customer Experience ATS Marketing 302

Independent Retailer

JULY 29, 2021

To’ak Chocolate moved from delivering simple emails with messages saying they had an announcement to keeping in touch regularly with customers and sharing smaller, but interesting topics of content on a regular basis. The post Perfecting Customer Experience for Post-Pandemic Retail appeared first on Independent Retailer.

Customer Experience 92

Customer Experience Shipping Consumer Shopping 92

Retail Focus

FEBRUARY 7, 2023

The focus is on creating an immersive customer experience that combines form, function, and digital elements, often inspired by nature. The lecture programme, available online, will focus on the future of retail design, covering topics such as sustainability, tomorrow’s design challenges, and curated retail experiences.

Visual Merchandising 312

Visual Merchandising Location Customer Experience Planning 312

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

APRIL 22, 2024

Course topics will range from AI Fundamentals, available to all employees, to specialized training such as Responsible AI, Mastering Gen AI and Algorithmic Training for Ethics.

Customer Experience 278

Customer Experience ATS 278

Mass Relators

SEPTEMBER 6, 2022

The post FMI: Food Industry Investing in Customer Experience appeared first on MMR: Mass Market Retailers. “The food industry is committed to addressing these challenges so we can support families in the communities in which we operate by providing access to healthy and affordable foods.”.

Customer Experience 52

Customer Experience Checkout Fulfillment Shopping 52

Retail Customer Experience

OCTOBER 19, 2023

A panel at the Interactive Customer Experience Summit debated this topic. What is the metaverse good for?

Customer Experience 92

Customer Experience ATS 92

Retail Focus

APRIL 23, 2024

This zone hosted a series of educational and engaging sessions covering topics like shopper marketing essentials, sustainability in retail, and creating digital experiences in-store. A key feature of the event was the comprehensive seminar and workshop schedule, within the newly introduced POPAI Zone.

Visual Merchandising 263

Visual Merchandising Consumer Returns Customer Experience 263

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. It’s grown to include all of the customer experiences your customer has every day.

Customer Experience 66

Customer Experience Fulfillment Promotions Consumer 66

Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

Finance 304

Finance Customer Experience Payment Services Consumer 304

Retail TouchPoints

SEPTEMBER 7, 2023

Unsurprisingly, automation and artificial intelligence (AI) were hot topics in these conversations. These innovators and thought leaders offered their perspectives on how retailers can set a foundation for long-term success. You can also incorporate automation within PLM.

Fulfillment 263

Fulfillment Customer Experience Planning Marketing 263

Retail TouchPoints

SEPTEMBER 5, 2023

As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday shopping. Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores.

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail Focus

FEBRUARY 6, 2023

These cutting-edge solutions will help retailers optimize customer loyalty and stay ahead of the curve in an ever-evolving market. EuroShop 2023 will also be focusing on key topics such as Connected Retail, Smart Store, Energy Management, Third Places, Customer Centricity, Experience and Lively City Centres.

Visual Merchandising 303

Visual Merchandising Payment Services Management Marketing 303

Inside Retail

JULY 7, 2021

An amazing customer experience (CX) is a must-have in modern retail organisations, but who’s responsible for this and how do they do it? Michelle Yanez-Olivares: I oversee the customer experience department for the Accent Group. We represent the customer and there’s a human element to this that keeps me grounded.

Customer Experience 246

Customer Experience Management Marketing ATS 246

Hyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Experience 58

Customer Experience Advertising Accounting Returns 58

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

Shipping 306

Shipping Fulfillment Checkout Fashion 306

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. Willy Wonka Goes Sustainable CPG Want to hear from some of the brightest minds in retail about hot-button trends, topics and issues? Let’s begin the countdown… 5.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Hyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: We kick off this week’s Top Five roundup with an excellent article on the most popular topic of the day (probably the year), AI. I loved one of his first topics: AI is not the end of call centers.

Customer Experience 64

Customer Experience Management Returns Consumer 64

Hyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality.

Customer Experience 118

Customer Experience Management Shopping ATS 118

Retail TouchPoints

FEBRUARY 9, 2024

Retail crime was a hot topic throughout 2023, and it’s easy to see why. This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1

Loss Prevention 277

Loss Prevention Jewelry Customer Experience Management 277

Hyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. Customer Experience Starts – and Stops – With Emotions by Kristi Knight. Can you meet it?

Customer Experience 120

Customer Experience Consumer Management ATS 120

Retail Focus

APRIL 11, 2024

Personalized Customer Experience Data-Driven Insights – Digital coaching platforms give retailers deeper insights into the preferences and behavior of their customers by using consumer data. Leaders can learn how training influences the customer experience by looking at customer feedback.

Customer Experience 130

Customer Experience Promotions Marketing Shopping 130

Retail TouchPoints

DECEMBER 29, 2021

Want to dive deeper into this topic? Check out our Store Design Tech Guide: “ How Layout, Tech and Associates Combine to Create Great Experiences.” While this can seem like an overwhelming challenge, the most important aspects of good store design can be condensed into four broad imperatives. more…).

Customer Experience 328

Customer Experience Store Operations ATS 328

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Visual Merchandising 298

Visual Merchandising Customer Experience Management 298

Mulesoft

NOVEMBER 9, 2022

In typical Money20/20 fashion, topics such as payments networks, open banking, digital disruption, fintech innovation, embedded finance, customer experiences, […]. The post MuleSoft at Money20/20: Automation, Payments, and CIO Insights – A Recap first appeared on MuleSoft Blog.

Payment Services 105

Payment Services Finance ATS Fashion 105

Retail TouchPoints

OCTOBER 31, 2023

Although the physical pop-up is only open for a short time, Disney also is launching a digital version of the experience that will be open Nov.

Consumer 264

Consumer Visual Merchandising Shopping ATS 264

Retail TouchPoints

JANUARY 18, 2024

The ubiquitousness of the topic alone says something, and the themes and commentary that arose throughout the show say even more. Now it’s generative AI, which has the capability of transforming everything from the customer experience to the associate experience.

Merchant Services 298

Merchant Services ATS Customer Experience Marketing 298

Hyken

JANUARY 3, 2024

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. The employee experience (EX) drives a better customer experience (CX). Happy New Year! What’s 2024 going to be like? Here are my top predictions for 2024.

Customer Experience 78

Customer Experience Customer Retention Returns Consumer 78