Inside Retail

MARCH 27, 2023

Artificial intelligence (AI), the metaverse and ChatGPT are creating the biggest buzz so far this year, and it’s no surprise to see the fashion industry catching the wave. Australian online retailer The Iconic has auctioned its first NFT to celebrate its Runway X Metaverse show. What new opportunities can AI provide?

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Retail TouchPoints

JUNE 12, 2023

AI in retail is everywhere. While AI was initially associated with big tech and multinational brands, the technology is becoming increasingly available for everyone. Startups and small and medium-sized retail businesses can reap the benefits of using AI even when they do not have big companies’ resources.

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Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Four key trends stand out as high-growth opportunities for online retailers. We see this play out across paid and organic social. With over 4.95

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Retail TouchPoints

MAY 9, 2023

Recent AI advancements have the power to reshape the way the industry operates. Retailers embracing Generative AI can stay ahead of the curve and compete in this ever-changing competitive landscape — enabling them to lead with a customer-first approach while operating with more efficiency.

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Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. And this is where AI is poised to be a game changer. Using AI, brands can predict and reduce WISMO (Where Is My Order?)

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Retail TouchPoints

JUNE 21, 2023

For as long as shrink has been an issue in retail, it’s primarily been tied to human mistakes or crime. These reasons are why retailers consistently turn to technology for help. Retailers are also testing autonomous delivery vehicles on the roads and drones in the air to avoid wrongly delivered items. billion in 2020.

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Retail TouchPoints

AUGUST 17, 2023

This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries. This ranking is only surpassed by cloud computing, which is favored by 72% of retail CEOs and 64% of consumer products CEOs.

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Retail Focus

DECEMBER 3, 2023

If you follow what is being reported and printed in the mainstream media, it seems there is no escape from artificial intelligence, or AI if you prefer. There is little doubt over this statement, with some jobs at higher risk than others, but if we focus in on the retail sector, what might this mean for the market?

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Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO. Can Retailers Win a Pricing ‘Game of Chicken’? “We

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Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

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Retail TouchPoints

JUNE 27, 2023

But is there anything your retail business can do to profit from AI? There are several ways you can soon start applying AI to help drive profitable growth. Go to market in minutes. Retailers and brands spend weeks or months mapping new products and catalogs to online channels.

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Retail TouchPoints

MAY 23, 2023

Google unveiled a series of new tools for merchants and advertisers at its annual Google Marketing Live event on May 23, 2023. Touting the role of images as businesses’ “digital window displays,” Google’s new Product Studio will help merchants generate a diverse slate of high-quality images to drive better results from their online listings.

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Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for.

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Retail TouchPoints

MARCH 14, 2023

It’s hard to believe that in the same year cutting edge technologies like augmented reality and autonomous shopping have exploded in retail, shoplifting is still aching the minds of executives. By the numbers, retailers experienced a startling 26.5% However, for the rest, cameras alone do little to end a shoplifting incident.

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Retail TouchPoints

MARCH 27, 2024

With so many shifts in the market, the pressure is on to upskill your workforce. The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. A step above these tools would be in-person training.

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Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. European lifestyle brand Snipes kickstarted its U.S.

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Retail TouchPoints

FEBRUARY 23, 2023

The AI revolution is here, and customers already expect to benefit from the convenience it promises to deliver. Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it.

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Inside Retail

FEBRUARY 26, 2024

In a groundbreaking revelation, recent research from ShipStation and Retail Economics uncovers the pivotal role of physical interactions in shaping the Australian e-commerce landscape. This omnichannel journey is an opportunity for retailers to forge personalised connections that build enduring brand loyalty.”

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Retail TouchPoints

JANUARY 20, 2023

He will report to LS&Co President Michelle Gass and be responsible for engineering, data, AI and digital product management, spearheading efforts for both ecommerce and the digital go-to-market. Prior to that Gowans was SVP of Data Science and Analytics at the retailer.

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Retail TouchPoints

JULY 12, 2023

With so much attention on artificial intelligence (AI) today, you’ve likely heard how Artificial Intelligence for IT Operations (AIOps) is going to revolutionize almost everything. And now there’s a something called AI Networking to contend with. So let’s explore the topic to help you gain clarity.

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Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. However, when considering voice as a channel, it’s not just about making phone calls.

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Inside Retail

OCTOBER 5, 2021

In its latest report, Talkdesk Research focused on retailers’ challenges in driving growth through strong CX and the investments they are making to overcome those challenges. Below are three key findings from the report about the future of retail contact centres. To read the full report, download it here.

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Inside Retail

APRIL 17, 2023

2023 would probably be best remembered for the AI revolution that kicked off with the unveiling of ChatGPT. It’s become an overnight sensation, and now major technology companies like Microsoft, Google and Amazon are all locked in an AI arms race. It has so far had little experience with generative AI – but that could soon change.

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Inside Retail

APRIL 17, 2024

The gaming app market is booming, particularly in Apac, where 48 per cent of all gaming app installations occurred last year and users spend 35 minutes per session, according to a report by measurement and analytics company Adjust. Additionally, gaming in-app revenue globally is rising, with a 6 per cent increase year on year in 2023.

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Inside Retail

JANUARY 8, 2024

Touted as Korea’s leading AI-powered pizza brand, Gopizza has not only captured the taste buds of locals but has also left an indelible mark on the market in just three years since its launch. According to Sia, AI technology plays a pivotal role in revolutionising its operations and elevating the customer experience.

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Inside Retail

NOVEMBER 27, 2023

In the ever-evolving retail landscape, technology has swiftly moved from being a novelty to becoming the linchpin of both operational and customer-centric strategies. The crux of this phygital evolution lies in its ability to harness data and advanced tech tools to create a retail ecosystem that is intuitive, responsive and engaging.

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Inside Retail

MAY 4, 2022

When Covid hit and physical stores closed, many retailers were left floundering, trying to work out how to maintain their relationships with customers and remain relevant in their hearts and minds. The role of social media is changing. Enter the acceleration of social commerce. Community and collaboration are the keys to success.

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Retail TouchPoints

DECEMBER 14, 2023

When it comes to retail strategies, most brands place an emphasis on the pre-purchase experience, from crafting eye-catching ads to investing in SEO and running smart marketing campaigns. The Unseen Costs of a Poor Post-Purchase Journey Bad customer experiences can lead to shoppers leaving your business, even if they love your brand.

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Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. As a result, profitability is now a top priority for retail CEOs. In 2019, it declined to 6.7%

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Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? Keep visiting this hub to get the latest and greatest content related to the show!

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Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

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Retail TouchPoints

SEPTEMBER 12, 2023

Retailers are waking up to the limitations of monolithic commerce stacks. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy.

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Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

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Inside Retail

JANUARY 3, 2023

The retail industry is constantly evolving, and as we head into 2023, there are plenty of exciting technology trends to look out for. The rise and rise of AI. In 2023, we can expect to see a deeper integration of artificial intelligence (AI) into the world of retail. Here are just a few to kick things off.

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Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. With consumers pulling back on spending due to rising prices, retailers must evolve as well. With consumers pulling back on spending due to rising prices, retailers must evolve as well. Retail is already changing.

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Inside Retail

FEBRUARY 13, 2024

As Gen Z and millennials enter their ‘prime furniture-buying years’, online furniture retailers, such as Temple & Webster are benefiting. We need more more of the country to not only know about us, but to experience us and experience the proposition and understand they can save money by shopping with us,” he told Inside Retail.

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Retail TouchPoints

AUGUST 23, 2022

But finding that talent isn’t easy in a tight market, especially for companies with high-volume hiring of hourly workers. Retailers are facing especially stiff competition for workers. The pressure to hire means retailers must get candidates for hourly jobs through the hiring process faster or risk falling behind the competition.

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