Retail TouchPoints

JULY 12, 2023

In short, AIOps is like DevOps, in that it brings together service and performance management along with automation to provide continuous insights and enable improvement. In fact, AI-powered solutions are already helping IT pros like you with solving today’s biggest retail networking challenges: Remotely managing multiple stores.

Location 237

Location Management Point of Sale Customer Experience 237

Wiser

JUNE 15, 2021

Do you work on behalf of dozens of brands to get their products onto retail store shelves? If so, then you definitely have experienced a few headaches along the way—especially around these collaborative relationships, in-store visibility into the work being done on the ground, and overall team performance. The good news?

Promotions 148

Promotions Returns Management Location 148

Wiser

OCTOBER 9, 2023

The Impact of Field Force Empowerment on Brand Performance Field force management significantly influences brand performance by improving visibility, productivity, and overall customer satisfaction. These metrics will help your field force align on what is expected from them and can help identify areas that require improvement.

Management 147

Management Promotions Returns Marketing 147

Retail TouchPoints

DECEMBER 7, 2020

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. Its parent company Tailored Brands, Inc. ,

Customer Experience 299

Customer Experience Location Consumer Apparel 299

Retail Smart Guys

SEPTEMBER 20, 2023

Successful retailers understand that maintaining a well-kept and inviting retail store is crucial for customer satisfaction and business growth. This involves a proactive approach to retail store maintenance. In this blog, we’ll guide you through the process of creating a retail store maintenance checklist for success.

Inventory Management 105

Inventory Management Promotions Management Planning 105

Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” This requires not just flexible technology but also agile methodologies and a culture of innovation and continuous improvement. This is not just a matter of compliance, but of trust.

Customer Experience 239

Customer Experience Inventory Management Marketing Consumer 239

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. What to Expect in 2021.

Sporting Goods 306

Sporting Goods Returns Shopping Apparel 306

Retail TouchPoints

MARCH 5, 2024

Having a unified view of your customer matters because retail buying journeys don’t take place on one channel. The same customer might drop into your store to try on an item, then check out the website listing before eventually shifting to mobile to make the final purchase. Strategic partnerships and auction visibility.

Advertising 261

Advertising Marketing Accounting Planning 261

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Optimizing customer loyalty is essential for improving the lifetime value of current customers.

Checkout 234

Checkout Shipping Customer Experience Point of Sale 234

Retail TouchPoints

AUGUST 16, 2022

While only a small number of retail stores have unionized, the growing popularity of the movement may herald of what’s to come. While these represent just a fraction of retail’s total footprint, the labor movement in these initial stores represents how frontline retail work has evolved since the pandemic turned the industry on its head.

ATS 277

ATS Fulfillment 277

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. The retail industry has been built for the last 150 years around physical stores,” explained Anderson. “We’ve

Merchant Services 299

Merchant Services Shipping Customer Experience Grocer 299

Retail TouchPoints

AUGUST 23, 2021

To meet these demands quickly and seamlessly, the technology behind the scenes matters. While many retailers were already offering some shipping and store pickup options before, the demand now is higher and expected to stay popular post-pandemic. More retailers should look into building it into their loyalty apps and store systems.

Payment Services 264

Payment Services Location Customer Experience Management 264

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Store design teams need to determine what exactly they’re trying to accomplish within their spaces and how they will ascertain whether these goals are met.

Consumer 265

Consumer Clienteling Kiosk Marketing 265

CJ Retail Solutions

FEBRUARY 14, 2024

With our expertise and innovative approach, we can help take your retail store to new heights. Captivating Visual Displays: First impressions matter, especially in retail. From eye-catching window displays to enticing product arrangements, we know how to capture attention and draw people into your store.

Store Layout 52

Store Layout Inventory Turnover Boutique Promotions 52

Wiser

JUNE 21, 2022

Do they like what they see from your store? It can be hard building a customer base, especially when the world of eCommerce is rapidly expanding, and anyone can create an online store for their products. Why Is It Important to Optimize Your Online Store? Are you reaching the right customers? Prioritize Your Customers.

Shopping 148

Shopping Shipping Consumer Promotions 148

Wiser

MARCH 4, 2024

Brands go through unique stages online versus in-store, each with distinct challenges and opportunities. In-Store No. Key needs include: Cost-Effective Visibility: They require cost-effective insights into distribution, team performance, and shelf conditions to ensure product reach and proper display.

Management 78

Management Brand Management Inventory Management Marketing 78

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. No matter the use case, these brands are bridging the gap between the digital and physical shopping experience to meet potential customers wherever they may be — at home, on the go or engaged with the metaverse.

Drop-Shipping 258

Drop-Shipping Accessories Customer Experience Consumer 258

Retail TouchPoints

SEPTEMBER 6, 2022

The retailer employs 40,000 workers at 1,300 of its own stores, 200 locations inside Target stores, and six fulfillment centers with a seventh on the way. Another innovation that will affect the entire journey is the introduction of control towers at distribution centers that will enable real-time visibility into the supply chain.

Fulfillment 266

Fulfillment Shipping Location Management 266

Retail TouchPoints

JULY 23, 2021

Last year, multiple lockdowns and store closures forced fashion retailers to go online. There are a lot of opportunities for web shop owners to be visible where their customers are online and align interests through a quick and easy buying experience. This is important as it improves your rankings on search engines.

Fashion 264

Fashion Advertising Shopping Consumer 264

Wiser

APRIL 26, 2022

The promoting and selling strategies that retailers use to increase sales, boost profits, draw in new customers, improve customer experiences, and shape brand image are all part of merchandising. Often, merchandising includes things like creating a pricing strategy, display design and layout, loss prevention, and store upkeep.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

JUNE 19, 2020

For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. Store closures, sourcing disruptions, shifts in demand and accelerated digitalization are but a few of the shockwaves that retailers are contending with. . Next: Transform Deep And Wide.

Fulfillment 204

Fulfillment Planning Management Consumer 204

Wiser

AUGUST 21, 2023

No matter how revolutionary your product or service may be, it’s the promotion strategy that can make or break its journey in the market. Lastly, new product marketing aims to gather customer data and feedback for continuous improvement. It is the foundation upon which the visibility and market presence of your offering is built.

Promotions 146

Promotions Advertising Consumer Marketing 146

365 Retail

MARCH 15, 2024

Hey, are you planning to open a new retail store in the market? This is transforming the way retail stores look and appear to the world. Also, in the market, your innovation in design and colors can get you to bring more customers into the store. When you are adding visuals in the color, you can add depth to the store.

Checkout 52

Checkout Customer Retention Planning Marketing 52

Retail TouchPoints

NOVEMBER 23, 2020

You may have plenty of masks, floor markers and plexiglass to go with your holiday inventory and festive in-store music. Your seasonal sales strategy won’t matter unless your frontline associates have the support they need to execute it. Thank the customer for shopping at your store. Stay visible.

Management 245

Management Accounting Shopping Location 245

Wiser

FEBRUARY 3, 2022

Whether you are looking to maintain your advantage in the new year or are working overtime to make up lost ground, here are three tips to help you to enhance your category insights strategy and improve your retail execution: Tip No. But tracking compliance across stores, down to individual sets can be very challenging.

Promotions 78

Promotions Cross Merchandising Management Location 78

Theatro

JUNE 15, 2022

Due to these factors, the retailer began searching for a solution to engage employees early in their onboarding process to help reduce attrition costs, improve retention rates, accelerate training processes, and expand proficiencies. The Solution: Learning a different way. The Results: Saving millions on onboarding & training.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Wiser

DECEMBER 14, 2021

Managing your in-store retail presence can get a whole lot easier when you have the right tools at your disposal. We have to look for other opportunities to improve retail execution and sell better. Like with brands, a strong team management feature is a must to optimize time in the store, routes, retail audits, and more.

Location 78

Location Management Marketing ATS 78

CJ Retail Solutions

APRIL 28, 2022

And utilising a retail store audit is one of the best ways for a merchandiser to capture critical field data that affects the health of their company and its products. Retailers and fast-moving consumer goods (FMCG) brands spend huge amounts of time and money designing, planning, executing and evaluating in-store activity.

Promotions 52

Promotions Advertising Management Planning 52

Retail TouchPoints

AUGUST 8, 2022

And it goes beyond that — there are a bunch of managed services that we can leverage to power our storefront search, the way that we store and leverage data and much more. And then there are things around how we store data and all the data science things we do.”. With Google that’s something that we don’t have to worry about.

Customer Experience 284

Customer Experience Consumer Management Fashion 284

Inside Retail

NOVEMBER 2, 2021

With sales event growth set to increase long term, retailers need to effectively manage customer expectations around stock levels, shipping visibility, and delivery timelines to ensure peak season success. The term “omnichannel” has been used for some time to describe retailers who sell both online and via physical stores.

Returns 130

Returns Consumer Planning Shopping 130

Inside Retail

OCTOBER 11, 2021

With sales event growth set to increase long term, retailers need to effectively manage customer expectations around stock levels, shipping visibility, and delivery timelines to ensure peak season success. The term “omnichannel” has been used for some time to describe retailers who sell both online and via physical stores.

Returns 130

Returns Consumer Planning Shopping 130

Wiser

DECEMBER 4, 2018

Research reported by Bloomberg noted toy aisle traffic was in line with expectations , with those expectations a direct result of the summer shuttering of Toys ‘R’ Us stores nationwide. For starters, big-box retailers should focus even more of their efforts on the toy category, in particular, to improve sales this holiday season.

Promotions 68

Promotions Accounting Advertising Location 68

Retail Minded

JULY 8, 2021

Whether your business is engaged purely online or accepts transactions through physical stores, it needs to be digitally present. Read on below to be more familiar with the reasons why digital marketing is essential for your retail business: Improves Customer Service . Increases Customer Loyalty . Social Media Engagement. Conclusion

Marketing 106

Marketing Customer Retention Target Market Planning 106

Rangeme

OCTOBER 16, 2023

It’s a powerful tool to attract consumers and, equally importantly, merchandise buyers who want to feature your product in their stores. This will help you understand what consumers are saying about your product’s packaging and identify any potential improvements or issues.

Consumer 98

Consumer Marketing Returns ATS 98

Inside Retail

OCTOBER 5, 2022

She was visibly upset that she couldn’t give audiences what they wanted. The tactic of addressing reviews head on was illustrated in one study which found replying to reviews results improved ratings. In 2021, the UK department store John Lewis capitalised on the hybrid working trend by opening new locations close to where people live.

Department Stores 130

Department Stores Fashion Returns Advertising 130

VMS

SEPTEMBER 17, 2021

(PRESS RELEASE) Retail-focused technology integration firm Abierto recently conducted a blind study of convenience store shoppers and found that LG’s 14mm pixel pitch Transparent LED Film (model LAT140) encourages spontaneous purchases, deeply enforces messaging recall and improves brand perception.

Visual Merchandising 52

Visual Merchandising Promotions Advertising Management 52

365 Retail

JUNE 29, 2021

The pandemic created extra pressures such as a loss in footfall, furloughed employees and store closures. We had to prepare our employees to have tough conversations and regiment in-store compliance. Customers are returning to stores with sustainability high on their agenda and we need to be iterating in order to respond.

Returns 52

Returns Accounting ATS 52