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Kmart MD talks Target merger, shrinkage, and adapting to customer behaviour

Inside Retail

While value for money is undoubtedly a large focus for retailers moving forward, stamping out shrinkage is another. Both supermarkets also explained that organised crime syndicates are becoming more sophisticated, and are hitting harder.

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“It’s taking a toll”: How retail theft is changing, and what to do about it

Inside Retail

In the US, for example, department store Target recently blamed a US$593 million reduction in its gross profit on organised retail crime, with shrinkage causing its profit margin to fall by around US$400 million. “We

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‘Not acceptable’: Drakes director exposes rising cost of retail theft

Inside Retail

Drakes Supermarkets is losing around $10 million each year largely due to theft in stores, according to company director John-Paul Drake. We lose approximately $10 million a year on shrinkage – that covers a range of things but the majority of that is goods that are unaccountable,” Drake said. “It’s Global problem.

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How 5G Will Power a New Retail Experience

Retail TouchPoints

With the ability to increase the number of devices and people connected to the network, retailers finally have the technology and price point required to move this from a concept to a mainstream solution, including high-volume big box stores and supermarkets.

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The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Retail TouchPoints

Some shoppers are stocking up on Instacart and then running into their local supermarket for a fill-in trip. Are online more of a weekly stock-up trip, and the trip to the store more for when they forgot eggs or need some specific ingredient? But those data lapses don’t mean your ecommerce program isn’t working.

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More than plexiglass: Experts weigh in on rising retail crime rate in US

Inside Retail

Factoring in the roughly US$700 million of inventory shrinkage that occurred in 2022, mainly attributed to retail crime, the company is on track to lose up to a total of US$1.2 billion due to organised retail crime over the past two years alone.

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While tech giants have their heads in the clouds, this is why other retailers don’t need to follow suit

A1 Retail

Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Any supermarket looking to replicate this checkout-less model will already be crushingly aware of their own technological limitations.