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Kmart MD talks Target merger, shrinkage, and adapting to customer behaviour

Inside Retail

With customers continuing to seek more value as cost-of-living pressures bite, Wesfarmers’ Kmart Group is set to benefit from shifting consumer demand, and an increasingly strong value proposition. While value for money is undoubtedly a large focus for retailers moving forward, stamping out shrinkage is another.

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The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Retail TouchPoints

While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise. Whilst a provocative headline, that’s not exactly what we’re seeing on the ground.

Consumer 305
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How 5G Will Power a New Retail Experience

Retail TouchPoints

Immersive shopping experiences: 5G supports a range of augmented reality (AR) and virtual reality (VR) solutions that will deliver immersive experiences, changing how consumers interact with products. No longer will consumers need to visit a home goods store when they are revamping their living room.

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More than plexiglass: Experts weigh in on rising retail crime rate in US

Inside Retail

Factoring in the roughly US$700 million of inventory shrinkage that occurred in 2022, mainly attributed to retail crime, the company is on track to lose up to a total of US$1.2 The everyday consumer experience will drastically change with less stock readily available to be viewed on the showroom floor,” he concluded.

Shrinkage 130
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While tech giants have their heads in the clouds, this is why other retailers don’t need to follow suit

A1 Retail

Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Any supermarket looking to replicate this checkout-less model will already be crushingly aware of their own technological limitations.

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Retail’s use of facial recognition raises red flags for consumers

Inside Retail

Supermarket Woolworths has also been singled out after a slide from a 2020 training module, uploaded by a user on Reddit, claimed it uses facial mapping and artificial intelligence in its CCTV system, and had shared this data with police in order to help them apprehend suspects. Most customer’s “uncomfortable” with surveillance .

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