Retail TouchPoints

FEBRUARY 24, 2025

In November 2024 Niccol laid out details of the Back to Starbucks plan, designed to re-establish the chain as the Community Coffee House, including simplifying an overly complex menu, returning to self-service condiment bars and doing a better job of balancing mobile and in-person orders.

Accounting

Retail TouchPoints

JUNE 10, 2025

Read below for a look at three retailers that are transforming store operations, enhancing customer journeys and driving unified commerce with Aptos ONE. Buckling up with Aptos ONE The Buckle, Inc. is moving from Aptos’ Windows-based POS system to Aptos ONE , which is a mobile-first application.

Store Operations

Retail TouchPoints

NOVEMBER 1, 2024

Strategies tailored for seasonal hiring, such as promoting flexible hours, offering bonus pay, store discounts or competitive wages, attract a diverse range of candidates and encourage them to stay throughout the busy season, maximizing the return on training investments.

Management

Retail TouchPoints

FEBRUARY 6, 2025

Additionally, Freedom Furniture adopted an SAP Commerce selling module thats accessible by store associates via store POS terminals, enabling customers to purchase these third-party products in stores and have them delivered directly to their home.

Kiosk

Retail TouchPoints

APRIL 22, 2025

Seeking to compete with high-touch beauty retailers like Sephora and an expanded assortment at rival Target , Walmart will pilot Beauty Bars in 40 stores, giving customers the opportunity to talk to beauty experts, test samples and explore new products.

Returns

Retail TouchPoints

FEBRUARY 20, 2025

increase in the number of pieces purchased per basket; Introduction of a buy now, pay later program with Afterpay ; Increase in products eligible for return and resale in its As-is section to 2,700 items; Use of electric delivery vehicles in 48 locations and installation of 374 EV chargers at Ikea U.S.

Planning

VMS

JUNE 24, 2025

The ongoing growth of online sales – and the corresponding rise of in-store returns – has turned into a lose-lose proposition for many store operators, finds a new survey by Retail Systems Research (RSR) for technology provider Jumpmind. Click here for more from the survey.

Returns

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

Checkout

Retail TouchPoints

FEBRUARY 17, 2025

Reduce Return Volumes Accuracy is essential in order fulfillment, and errors can quickly erode customer trust. Fewer picking errors mean fewer returns and replacements, leading to higher customer satisfaction and cost savings. Orgill , the worlds largest independently owned hardlines distributor, achieves 99.6%

Fulfillment

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! They likely need to host events, too, since store events are all the rage. Keep the stores tidy.

Payment Services

Retail TouchPoints

MAY 13, 2025

The additional capital will allow Kirklands to accelerate store conversions as it prioritizes the rollout of Bed Bath & Beyond Home and Overstock stores, along with supporting plans for Kirklands to open BuyBuy Baby and Bed Bath & Beyond True Blue stores. Beyond, Inc.

Returns

Retail TouchPoints

DECEMBER 19, 2024

Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement. Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S.

Shopping

Retail Gazette

JULY 30, 2025

Fashion brand Ted Baker is reportedly preparing to return to the UK high street, less than two years after shutting all its stores following its collapse. According to The Sun , the firm is planning to open a new store in London in early 2026, although no further details have been confirmed.

Returns

Retail TouchPoints

MAY 27, 2025

Its about leveraging its stores to deliver experiences that ecommerce operators cant replicate, like in-store pickup, returns and fulfillment. Omnichannel: For Walmart this doesnt just mean offering ecommerce and brick-and-mortar side by side. households in under three hours later this year.

Fulfillment

Retail TouchPoints

JUNE 25, 2025

, the enhanced tool will be able to turn lengthy process guides into step-by-step instructions, giving associates support as they pose more complex queries, such as “How can I process a return without a receipt?” “AI

Management

Retail TouchPoints

JUNE 25, 2025

“The talent and enthusiasm of our associates is the driving force that brings Halloween to life each year, and we look forward to welcoming new and returning faces for another killer season.” Associates also receive a 30% discount on Spirit Halloween purchases.

Returns

Retail TouchPoints

JULY 11, 2025

Before any design or development begins, it’s critical to understand your audience, map their journey and identify points of friction that may prevent them from converting or returning. A thoughtful UX strategy is the foundation that supports every other part of your digital experience. This strategy must also be powered by data.

Merchant Services

Retail TouchPoints

JULY 14, 2025

Failure to comply with state regulations may lead to claims, and more commonly, unclear terms on returns, refunds and shipping costs can lead to issues with customers resulting in reputational or customer loss. These terms will form the basis for your relationship with customers and are regulated primarily by state consumer protection laws.

Payment Services

Retail TouchPoints

MAY 30, 2025

Brands like Currys, Kwik Fit and Bensons for Beds have realised that for their best chance of differentiation, they should return to the truth of what made their image successful in the first place their employees. Employee-centric communications were relegated to the scrap heap of advertising. But now, there has been a renaissance.

Marketing

Retail TouchPoints

MAY 23, 2025

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. Reshop debuted in July 2024 with retailer partners Steve Madden and Alo Yoga and has since added others, including Dolce Vita.

Merchant Services

Small Biz Trends

AUGUST 11, 2025

Ultimately, when you grasp what’s store management, you’ll improve the overall shopping experience, leading to increased customer satisfaction and sales growth. Streamlining Store Operations To streamline your store operations, optimizing inventory management is essential.

Payment Services

Retail TouchPoints

JANUARY 31, 2025

We achieved numerous milestones during the year, including having about half our stores in the Project Fusion layout and opening our 10 th and largest distribution center.

Planning

Retail TouchPoints

JUNE 10, 2025

By leveraging holistic design principles, retailers can transform the in-store experience into something memorable, meaningful and worth returning to. In an era when consumers are looking for more than just transactions, our retail spaces have to deliver feel-good brand connotations. Gala Magriñá is a holistic interior designer.

Shopping

Retail TouchPoints

JUNE 16, 2025

Nordstrom will open its third Nordstrom Local store in the New York City area later this month, debuting a 3,000-square-foot neighborhood service hub in Williamsburg, Brooklyn.

Returns

Retail TouchPoints

JUNE 26, 2025

Changing the process in either direction would have huge implications for employees, who would have to pick orders either throughout the day (in time for those appointment windows) or all at once in the morning, and those staffing concerns had to then be weighed against potential upsides like reductions in returns and cancellations.

Finance

Inside Retail

JULY 30, 2025

However, global comparable store sales fell by 2 per cent, driven largely by weakening foot traffic in North America, its largest market, where transactions dropped 3 per cent. Comparable store sales in the country, Starbucks’ second-largest market, rose 2 per cent, marking a return to growth after quarters of decline.

Employee Engagement

Retail Gazette

APRIL 23, 2025

He said: “To protect you and the business, it was necessary to temporarily make some small changes to our store operations, and I am sincerely sorry if you experienced any inconvenience.” ” Machin noted that its stores remained open, and that the retailer’s website and app continued to operate as normal.

Payment Services

Inside Retail

MAY 5, 2025

Ferags smart automation solutions are designed to ease these pressures across both stores and distribution centres by reducing dependence on surge labour and reducing cost per carton. Store operations : Store labour tasks are minimised by reducing back-of-house processing.

Fulfillment

Retail Gazette

JANUARY 14, 2025

Liz Evans, who currently leads theGeorgeclothing brand, will be taking up the position of chief commercial officer for non-food and retail at thesupermarket,leading its large store operations on a permanent basis, alongside her continued leadership of the George clothing brand.

Supermarket

Retail TouchPoints

MAY 19, 2025

No specific reason was given for Boswells departure, but Sarah Nash, Chair of the Bath & Body Works Board, thanked her in a statement: In the post-COVID normalization period she was able to stabilize the business and return it to profitable revenue growth. billion in five years.

Consumer

365 Retail

NOVEMBER 7, 2024

The Little Fresh store operates by allowing visitors to tap a payment card or smartphone wallet at entry. Visitors to the Stevenage Electric Forecourt® can now shop seamlessly as they charge their vehicles, bypassing traditional checkouts for a quick and easy shopping experience.

Payment Services

365 Retail

APRIL 30, 2025

They notice which slots you play longest or which card games you return to, then suggest similar options that might interest you. Cultural Impact and Consumer Engagement Smart personalisation is not just changing how stores operate – it is affecting how we shop too.

Shopping

VMS

JUNE 3, 2025

There, she honed the skills in merchandising, sales and store operations that would become essential to her future success as an entrepreneur. After college, Roslyn began her career as an executive trainee at Gimbels department. In addition to her business acumen, Jaffe is lauded for her numerous charitable endeavors.

Payment Services

Retail TouchPoints

APRIL 30, 2025

Todays consumers, especially Gen Z and millennials, are returning to stores not out of necessity but out of desire for community, discovery and perhaps most importantly, the experience.

Visual Merchandising

Inside Retail

DECEMBER 1, 2024

Adore Beauty has operated as an online-only retailer since its founding in 1999, so its move into bricks-and-mortar represents a major change for the business. Laing’s appointment as CEO earlier this year makes a lot of sense given his experience with bricks-and-mortar store operations.

Fashion

365 Retail

APRIL 1, 2025

The POPAI ZONE Returns The POPAI ZONE will once again offer a dynamic programme of expert talks and panel discussions, covering key areas such as shopper behaviour, store design, sustainability, and AI in retail.

Visual Merchandising

I Vend

APRIL 2, 2025

Yes, of course retail software is about more than just POS, but POS is the very heart of a retail stores operations, so it must be fast, reliable and rich in function.

Management