Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. 10 Ways to Gain the Loyalty of Return Visitors by Lauren Voges. by Carl Smith.

Customer Experience 119

Customer Experience Returns Target Market Planning 119

Hyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

Customer Experience 49

Customer Experience Marketing Consumer Returns 49

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Retail Wire

MARCH 8, 2023

They have returned to the workforce at numbers that exceed men for four straight months. Women were disproportionality affected by job loss at the outset of the novel coronavirus pandemic.

Returns 130

Returns ATS 130

Retail Wire

APRIL 26, 2023

Target customers in about a quarter of the chain’s locations can return purchases to stores using the retailer’s Drive Up lanes. “We’ve shown that with Drive Up overall.

Returns 130

Returns Location Shopping 130

Retail Wire

JANUARY 3, 2022

That means that large numbers of returns are bound to follow. Retailers could be looking at returns totaling up to $114 billion if traditional return rates apply. Online sales accounted for 20 percent of all consumer spending during the holiday season, according to Mastercard Spending Pulse.

Returns 130

Returns Accounting Consumer ATS 130

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Here are my top five picks from last week.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Retail Wire

DECEMBER 28, 2022

Consumers are being warned to check retailer return policies carefully this year. It’s no longer safe to assume returns are free, and many stores are requiring verification in the form of the returner’s address, phone number, etc.

Returns 130

Returns Shipping Consumer 130

Hyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Customer Experience 55

Customer Experience Customer Retention Checkout Consumer 55

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122

Returns Merchant Services Shipping Payment Services 122

Retail Wire

JANUARY 26, 2022

The percentage of products bought in stores and online and returned rose to 16.6 Online returns rose to 20.8 percent last year, up from 10.6 percent in 2020, according to a survey by the National Retail Federation and Appriss Retail. percent up from 18.1 percent.

Returns 130

Returns 130

Retail Wire

NOVEMBER 8, 2021

The federal government has cleared the way for international travelers to return to the U.S. The return to the service and the experience economy is going to be positive and beneficial for retail and it’s going to be enhanced furthermore by these international visitors returning to the U.S.,”

Returns 130

Returns 130

Retail Wire

DECEMBER 13, 2022

Sixty percent of retailers have changed their return policies to reduce the amount of time that consumers have to bring an item back, charging restocking fees or telling customers they will have to pay for shipping costs, according to goTRG.

Returns 100

Returns Shipping Consumer 100

Inside Retail

FEBRUARY 28, 2023

However, in a post-Covid world, we are seeing a return to celebrating occasions, big and small, as well as dressing up and having fun with fashion, bringing a whole new dimension to the joy of getting dressed. This article was originally published in the 2023 Australian Retail Outlook, powered by KPMG. Download here.

Fashion 130

Fashion Returns Planning ATS 130

Retail Wire

SEPTEMBER 1, 2021

In an email sent to employees of Google parent company Alphabet, CEO Sundar Pichai told workers to expect to return to their offices no sooner than Jan. Just last month, Google pushed the return date back from September of this year to October. 10th and possibly later, depending on the local state of COVID-19 infections.

Returns 189

Returns 189

Retail Wire

APRIL 11, 2022

Amazon.com is looking to cut its losses when it comes to product returns. “We We encourage a second life on all of the products that we receive back,” said Cherris Armour, Amazon’s head of North American returns. And that comes in the form of selling the majority of the items that we do receive.

Returns 130

Returns 130

Retail Wire

DECEMBER 9, 2022

Retailers including Abercrombie & Fitch, Anthropologie, H&M, J.Crew and Zara now charge customers stocking fees for returned merchandise. Americans returned 47 percent of the items they ordered online this year, according to parcelLab.

Returns 100

Returns 100

Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. What Is Return Fraud? Returning Stolen Items.

Returns 105

Returns Merchant Services Retailing Pricing Customer Experience 105

Hyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Here are my top five picks from last week.

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Retail Wire

APRIL 18, 2022

Predictions that these same shoppers would not return to stores when pandemic conditions eased has not held up. Americans went online to shop in unprecedented numbers when the pandemic hit the U.S.

Returns 130

Returns Shopping 130

Retail Wire

OCTOBER 20, 2022

A slowdown in the job market had led some employers to believe that they have the leverage to demand that workers who have been doing their jobs remotely return to their offices. There’s starting to be less competition for talent, and employers can be a little more selective.”.

Returns 130

Returns Marketing 130

Retail Wire

DECEMBER 16, 2021

Logistics-related costs of returning items are being driven up this year by inflation, higher labor costs and precautionary measures required by the pandemic, according to a newly released study by commercial real estate firm CBRE and return technology company Optoro.

Returns 130

Returns Accounting 130

Retail Wire

SEPTEMBER 20, 2021

The lack of workers has meant that fewer daycare and after-school programs are being offered and that is keeping parents, predominantly women, from returning to work themselves. The number of people employed in childcare has fallen by more than 126,000 positions as those working in the industry go looking for better paying jobs.

Returns 130

Returns 130

Retail Gazette

NOVEMBER 29, 2023

The return to its original home has been dubbed as the final stage of HMV’s “dramatic turnaround” under new owner Doug Putman, who snapped up the business at the start of 2019 following its second collapse into administration. So, what exactly does the the next chapter of HMV look like?

Returns 113

Returns Accessories Shopping Location 113

Retail Wire

JULY 7, 2021

A lack of standardized sizes and open fitting rooms has led to record returns of clothing since the novel coronavirus pandemic hit the U.S. Retailers including Walmart are now moving into virtual fitting room technology in an effort to improve the customer experience and reduce the high cost of processing returns.

Returns 130

Returns Customer Experience 130

Retail Wire

SEPTEMBER 7, 2022

Sixty-nine percent of mid- to large-sized employers are requiring workers who can do their jobs remotely to return to the office at least some of the time, according to Gartner. Twenty-six percent want their employees at their desks three days a week.

Returns 130

Returns ATS 130

Retail Wire

FEBRUARY 25, 2022

Niraj Shah, CEO of Wayfair, expects that online sales will moderate as inflation takes a bite out of disposable income and consumers return to stores to shop following the lifting of COVID-19 restrictions.

Returns 130

Returns Consumer Shopping 130

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is a “how to get started” type of article. Forbes) Having many returning customers is the goal of most successful businesses.

Customer Experience 58

Customer Experience Home Furnishings Returns Consumer 58

Retail Times

JUNE 13, 2023

In this article he explains how retailers who need to charge for returns can predict customer reactions The cost of processing online order returns for retailers continues to rise. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

Returns 52

Returns Shipping Consumer Marketing 52

Hyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just last week, I included an article focused on this trending topic. I’ve also included many articles about NPS in this weekly roundup.

Customer Experience 54

Customer Experience Promotions Returns Planning 54

Retail Wire

OCTOBER 14, 2022

More workers are returning to their offices in Manhattan, although many of those are doing so only on a part-time basis. People have gotten used to the flexibility and the benefits of not having to commute to the office every day,” said Kathryn Wilde, president and CEO of the Partnership for New York City.

Returns 100

Returns 100

Retail Wire

JULY 14, 2022

“Post-pandemic, people have returned to busy schedules and are increasingly choosing convenient options that fit into their lifestyles, including grab-and-go products that can easily be transported,” said Claire Lancaster, head of food and drink at WGSN.

Returns 100

Returns Consumer ATS 100

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. by Matt Bertram.

Customer Experience 54

Customer Experience Checkout Management Brand Management 54

Hyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Customer Experience 58

Customer Experience Returns Management ATS 58

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

Customer Experience 70

Customer Experience Shipping Planning Returns 70

LS Retail

OCTOBER 1, 2021

The expert [a speaker from a major steel producer] that Eamon references in his article, predicted that by the end of the year, after the Christmas rush, it would see prices fall to around $5,000 per container for said route. He was, however, emphatic that the days of a $1,600 container will never return. I hope U.S.

Shipping 73

Shipping Returns ATS 73