Retail TouchPoints

MARCH 14, 2023

It’s hard to believe that in the same year cutting edge technologies like augmented reality and autonomous shopping have exploded in retail, shoplifting is still aching the minds of executives. By the numbers, retailers experienced a startling 26.5% However, for the rest, cameras alone do little to end a shoplifting incident.

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Accounting Returns Customer Experience Consumer 236

Retail TouchPoints

NOVEMBER 24, 2021

Autonomous retail technology is on the rise, with innovations like Amazon’s “Just Walk Out” technology already leapfrogging past yesterday’s self-checkout solutions. Still, some retailers remain reluctant to rely too heavily on autonomous technology, fearing the potential dangers associated with leaving a store “unguarded.”

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Loss Prevention Checkout Store Operations Shopping 257

Retail TouchPoints

NOVEMBER 18, 2022

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments to steal easily resold merchandise such as pharmaceuticals, groceries, diapers and beauty supplies. Keeping Staff, Customers, and Bystanders Safe.

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Loss Prevention Store Operations Shopping Marketing 281

Retail TouchPoints

JUNE 21, 2023

For as long as shrink has been an issue in retail, it’s primarily been tied to human mistakes or crime. Theft, store associates mislabeling items and products getting damaged in a warehouse or store are three human examples that unfortunately impede profits. All these technology examples play a part in reducing shrink.

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Loss Prevention Checkout Marketing ATS 238

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

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Payment Services Inventory Management Checkout Loss Prevention 229

Retail TouchPoints

FEBRUARY 26, 2024

In the more than 70 years since Joseph Sherwood bought a bankrupt jewelry store in Bell Gardens, Calif., much has changed in the world, and in retail. Sherwood took Retail TouchPoints behind the scenes of the chain’s technology and service evolution as it continues to grow across the West.

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Loss Prevention Jewelry Payment Services Accounting 291

Retail TouchPoints

SEPTEMBER 8, 2022

Retail crime is on the rise, and it’s affecting companies of all sizes. The National Retail Federation (NRF) estimates that organized retail crime cost stores an average of $1 billion in sales in 2020, up more than 50% over the last five years. Retail Crime is a National Issue.

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Loss Prevention Store Layout ATS 286

Retail TouchPoints

FEBRUARY 16, 2023

Retail and hospitality industries were hit particularly hard. CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. The retail industry had to reimagine ways to reach customers that sparked a digital transformation.

Payment Services 243

Payment Services Shopping Checkout Customer Experience 243

A1 Retail

APRIL 18, 2024

The Auror retail crime intelligence platform enables swift incident reporting, offender identification and seamless police collaboration. The introduction of Reveal body worn cameras follows a successful pilot in 2023 which trialled the technology in bp’s UK company owned stores.

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ATS 59

Retail Minded

JUNE 3, 2023

As an independent retailer, ensuring the safety and security of your store, employees, and customers is a top priority. Fortunately, you can implement several effective strategies to enhance your retail store security. billion in 2021. By doing so, you can monitor these areas and prevent unauthorized access.

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Checkout ATS 98

Retail TouchPoints

MAY 22, 2023

To combat retail theft, NYC Mayor Eric Adams, alongside other city and state leaders, announced a comprehensive plan on May 17, 2023 that will bring together increased law enforcement efforts and enhanced social service programming and resources to prevent shoplifting across the city.

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Planning Kiosk Management Consumer 279

Inside Retail

APRIL 25, 2021

With customer footfall on the rise again following the difficulties of last year, it’s increasingly important to ensure your retail premises are up to scratch. Having a fully functional security system isn’t a nice to have – it’s a necessity. Security systems should, ideally, be checked by a security professional once a quarter.

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Management Shopping ATS 214

Retail Gazette

SEPTEMBER 3, 2023

Tesco workers are being offered body cameras following an increase in violent attacks, according to the grocer’s CEO. Although recent law changes have made attacking a shop employee an “aggravating factor” in convictions, Murphy said he wanted “abuse or violence towards retail workers” to become an offence.

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Supermarket Grocer Shopping ATS 144

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

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Payment Services Checkout Inventory Management Customer Experience 240

Retail TouchPoints

DECEMBER 26, 2023

Baby boomers, aged between 60 and 77, represent a significant and influential demographic in the retail world. The Price of Mismatched Expectations For retailers, the cost of not meeting these expectations can be steep. They are discerning shoppers who prioritize informative and engaging product imagery when making online purchases.

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Returns Customer Experience Consumer Advertising 247

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. So what does the future hold?

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Store Layout Kiosk Point of Sale Advertising 150

Retail TouchPoints

SEPTEMBER 29, 2020

So what can retailers do to be sure that they are optimizing their self-checkout strategy to meet their shoppers’ changing expectations? How can retailers learn how their shoppers and store associates are using self-checkout solutions? Listen, Measure, Test and Adjust. Use data intelligently. Leverage Professional Services.

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Checkout Payment Services Management Customer Experience 279

Retail Minded

MARCH 30, 2023

Wouldn’t it be great to believe retail security was not an issue? With a reported 550,000 retail theft incidences happening daily across the country, it’s critical to identify a security plan that suits your unique store, theft concerns, and more. Less is not always more when it comes to cameras.

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Outdoor Point of Sale Planning Location 95

Theatro

JUNE 8, 2023

In the highly competitive world of retail, ensuring the safety and security of customers, employees, store merchandise and products is crucial. Not only do customers expect safety when they are shopping, but also retailers simply cannot afford to routinely take financial losses from theft and store damages.

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Loss Prevention Management Shopping 52

Retail TouchPoints

JUNE 22, 2023

To answer this profound question, just look inside one of the most unexpected places — the retail store. To answer this profound question, just look inside one of the most unexpected places — the retail store. It helps make sense of the layout of just about every store you see. Humans aren’t algorithms.

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Marketing Shopping Consumer ATS 273

Inside Retail

APRIL 19, 2021

Woolworths Group is doubling down on efforts to protect staff from violent and abusive customers by ramping up training and trialling the use of body cameras at select stores. Safety cameras are being introduced at Woolworths Supermarkets as a measure to prevent abuse of team members after assaults at its stores doubled last year.

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Supermarket Management Accounting Consumer 147

Retail Focus

DECEMBER 3, 2023

There is little doubt over this statement, with some jobs at higher risk than others, but if we focus in on the retail sector, what might this mean for the market? While we may be some way off robots manning the tills, there are certainly elements of AI beginning to creep into retail.

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Advertising Shopping Promotions Checkout 148

Theatro

OCTOBER 5, 2023

Organized retail crime, or ORC, is the leading threat to the safety and success of retailers across the country. Organized retail crime describes targeted criminal theft attempts on brick-and-mortar stores that have become more frequent and violent in recent years. increase in organized retail theft incidents in 2021.

Loss Prevention 52

Loss Prevention Shopping Planning Management 52

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Smaller stores have less space to work with, which means smaller products selections where every SKU counts.

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Payment Services Checkout ATS Kiosk 313

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

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Payment Services Checkout Customer Retention Kiosk 229

Retail Minded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

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Payment Services Visual Merchandising Store Layout Promotions 59

Retail TouchPoints

JUNE 23, 2023

The growth of edge computing in retail is undeniable, as more devices are connected in stores and more applications depend on the data they create. Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. I’ll help you decide.

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Payment Services Customer Experience Promotions Point of Sale 271

Hyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.

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Customer Experience Accounting Consumer Marketing 52

Independent Retailer

NOVEMBER 3, 2022

In an ecommerce-focused world where retailers are constantly coming up with creative ways to bring consumers in the store, long checkout lines during the holidays can be a huge deterrent. Shopping online provides the ease of purchasing what you want without the long lines, so indie retailers need to find ways to solve this problem.

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Checkout Merchant Services Payment Services Target Market 70

Retail TouchPoints

NOVEMBER 3, 2022

The holidays are around the corner and retail stores are gearing up for a shift back towards in-store shopping during this peak season. That’s good news for the retail sector. The consumer goods retail sector is a veritable minefield of slips, trips and falls. Slips, Trips and Falls.

Accounting 274

Accounting Returns Management Advertising 274

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. Automation Increases Warehouse Productivity and Accuracy. A One-Size-Fits-All Strategy Won’t Work.

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Management Fulfillment Drop-Shipping Employee Engagement 275

VMS

DECEMBER 29, 2021

(PRESS RELEASE) EARTH CITY, MO – Interface Security Systems, a leading managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, today shared its top predictions for the physical security industry. The End of Traditional Burglar Alarms Is Near.

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Loss Prevention Visual Merchandising Store Layout Customer Experience 52

Retail Smart Guys

MARCH 21, 2023

Retailers have already been dealing with so many things these past few years, and worrying about issues concerning retail theft is another challenge that needs to be considered. With that, we at Retail Smart Guys will share some of the most efficient practices you can implore in your physical and digital shops.

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Technical Support Planning Management Shopping 52

Retail Smart Guys

JANUARY 30, 2023

Retailers have already been dealing with so many things these past few years, and worrying about issues concerning retail crime is another challenge that needs to be considered. With that, we at Retail Smart Guys will share some of the most efficient practices you can implore in your physical and digital shops.

Technical Support 52

Technical Support Planning Management Shopping 52

A1 Retail

APRIL 2, 2024

By Mark Balaam, CEO and founder of imabi With violence and abuse against retail staff reaching epidemic levels, ensuring the safety and wellbeing of staff is now a paramount responsibility for retailers. Recent statistics from the British Retail Consortium paint a disheartening picture. However, that’s not the case.

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Promotions ATS 59

365 Retail

JUNE 28, 2022

While loss through crime has always been a sad but inevitable reality of retail, there is a proven correlation between economic hardship and retail crime. In terms of the volume of incidents, internal theft accounts for over 22% of UK retail shrinkage according to the Centre for Retail Research.

Management 52

Management Shrinkage Accounting Promotions 52

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products.

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Payment Services Inventory Management Consumer Returns 194