NRF: Returns Reach 14.5% of Sales in 2023, Fraud Contributed $101 Billion in Losses
Retail TouchPoints
DECEMBER 27, 2023
of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. of all retail sales and totaling nearly $817 billion. The 2023 numbers were released on Dec.
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