Retail TouchPoints

AUGUST 26, 2022

Dollar General has promoted John Garratt to President and CFO, effective September 1, 2022. Garratt’s promotion follows a strong Q2 2022 performance for the retailer, with same-store sales up 4.6% Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015.

Promotions 264

Promotions Finance Accounting Management 264

Retail TouchPoints

JULY 7, 2021

Belk has promoted President and Chief Merchandising Officer Nir Patel to CEO as the company also makes two other executive changes. Current COO Don Hendricks will be promoted to President. Current CEO Lisa Harper will transition to the role of Executive Chair of the Belk Board of Directors.

Promotions 264

Promotions Visual Merchandising Marketing Shopping 264

Retail TouchPoints

NOVEMBER 20, 2023

Publix has promoted its current President, Kevin Murphy, to CEO, while SVP John Goff will take on the President role. Current CEO Todd Jones has been named Executive Chairman, and all these changes will take effect on Jan. All three executives are long-time Publix veterans: Murphy began in 1984 as a front service clerk in Margate, Fla.,

Promotions 264

Promotions Shopping Store Operations 264

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

NOVEMBER 27, 2024

Apple is a great example of a store that does this well. It has an ongoing roster of workshops for children, budding artists and coding enthusiasts, but also calendar events such as Black Friday, offering promotions and future discounts against purchases.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 25, 2021

The Dallas County location is one of six Evolution Stores, which will serve as testing grounds for the retailer’s latest innovations, across the U.S. Each booking will cost just $11 and give participants access to a PlayStation 5 and a luxury lounge created for the promotion, tying the new store concept to a hot video game console.

Promotions 256

Promotions Location ATS Store Operations 256

Retail TouchPoints

JANUARY 9, 2025

Michelle Wlazlo, formerly the Chief Merchandising and Supply Chain Officer of JCPenney, has been promoted to Brand CEO of JCPenney. Former JCPenney CEO Marc Rosen has been named CEO of Catalyst Brands, with three brand CEOs overseeing the new companys portfolio reporting to him.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Retail TouchPoints

JUNE 16, 2021

Starbucks has made several leadership appointments, including promoting John Culver to Group President, North America and COO, effective June 28, 2021. The retailer also promoted Michael Conway to Group President, International and Channel Development. Additionally, Michelle Burns was promoted to EVP, Global Coffee, Tea and Cocoa. “As

Promotions 213

Promotions Planning Marketing Store Operations 213

Retail TouchPoints

NOVEMBER 18, 2024

The low-price retailer has promoted Steve Schumacher to EVP and Chief People Officer; he had been doing the latter job on an interim basis for the past six months. Jason’s operational expertise, business agility and financial acumen will be instrumental in guiding the next chapter for Family Dollar.” and Canada. “In

Store Operations 147

Store Operations Promotions Management ATS 147

Retail TouchPoints

SEPTEMBER 28, 2020

Patagonia has named Ryan Gellert CEO of Patagonia Works, the retailer’s holding company. Gellert has overseen Patagonia’s European, Middle Eastern and African business since 2014. The retailer also will elevate Lisa Williams to the role of Head of Innovation, Design and Merchandising, and Jenna Johnson to Head of Patagonia Inc.

Promotions 296

Promotions Outdoor Apparel Store Operations 296

Retail TouchPoints

DECEMBER 19, 2024

In his new position, Nicholson will be responsible for merchandising strategy, category management, promotional planning and execution and pricing at the retailer, which operates more than 350 supermarkets in New England and the mid-Atlantic. Nicholsons career also has included stints at Walmart, SuperValu and Winn-Dixie.

Shopping 265

Shopping Supermarket Promotions Returns 265

Retail TouchPoints

FEBRUARY 5, 2025

Cinnabon places its stores near mall entrances or busy areas, relying on the smell of freshly baked cinnamon rolls to draw people in. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. To illustrate, imagine a frustrated customer searching for a hard-to-find spice in a cluttered aisle.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

JANUARY 9, 2025

The store also features an interactive sustainability zone, reflecting another important element of The North Faces profile: As a brand we aim to set the standard for innovative circular solutions, said Cerletti. We also promote our Renewed program as an important platform to give our products a second life.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

AUGUST 18, 2023

Walmart has named Kath McLay as its new President and CEO of Walmart International, replacing retiring 27 -year Walmart veteran Judith McKenna. Chris Nicholas, currently COO of Walmart U.S., will replace McLay as President and CEO of Sam’s Club U.S., with both changes taking effect Sept.

Promotions 246

Promotions Marketing Management Store Operations 246

Retail TouchPoints

OCTOBER 19, 2023

David’s Bridal is dramatically reshaping its executive suite via internal promotions, including three C-level appointments. The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. in July 2023.

Inventory Management 263

Inventory Management Promotions Finance Store Operations 263

Inside Retail

APRIL 6, 2025

Slower revenue growth, shrinking profit margins, and a dwindling share in the national retail economy have pushed many operators to re-evaluate their strategies. More than 70 per cent of surveyed department-store operators experienced year-on-year sales and net profit declines last year, including Xujiahui Shopping Mall and Inzone Group.

Department Stores 130

Department Stores Store Operations Net Profit Store Layout 130

Retail TouchPoints

NOVEMBER 1, 2024

The Importance of Employer Branding in Seasonal Hiring The retail industry faces unique challenges with seasonal hiring, especially during peak times like the holidays and back-to-school seasons when the extra rush of customers calls for more in-store support.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

SEPTEMBER 18, 2023

Sephora has named Artemis Patrick, currently its EVP and Global Chief Merchandising Officer, as President of its North America division, effective Oct.

Promotions 264

Promotions Planning Management Store Operations 264

Retail TouchPoints

MARCH 4, 2025

Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? When retailers discover that a particular product isnt selling as well as it normally does, there are many potential explanations. If its a new product, has it been placed in the correct aisle?

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

APRIL 18, 2023

All 20 EMS stores, located in seven Northeastern states, will participate. Timed to coincide with Earth Day, Eastern Mountain Sports (EMS) is once again participating in the Smartwool Second Cut project.

Promotions 275

Promotions Returns Location Store Operations 275

Retail TouchPoints

FEBRUARY 16, 2021

Target has made a number of changes across its executive leadership team, including the promotion of Christina Hennington to the newly established role of EVP and Chief Growth Officer. At the core of Target’s success is the most talented team in retail,” said Brian Cornell, Chairman and CEO of Target in a statement.

Promotions 173

Promotions Marketing Planning Management 173

Retail TouchPoints

JANUARY 22, 2025

That promotes a sense of confidence in these team members, makes them more efficient and productive and it helps them not to be afraid of AI. Customers traditionally went to [an employee] for expertise in whatever product they were selling.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

JUNE 3, 2020

Clark Linstone, a 30-year veteran at Lamps Plus , has added Chief Operating Officer (COO) to his portfolio, overseeing e-Commerce, store and distribution center operations.

Promotions 200

Promotions Wholesale Planning ATS 200

Retail TouchPoints

JANUARY 22, 2025

Remember, every new market will likely have its distinct guidelines related to PoS displays, promotions and advertising. Even when your campaigns are up and running, you should always have a partner locally whos capable of providing reliable and immediate intelligence.

Payment Services 279

Payment Services Point of Sale Shipping Marketing 279

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations 275

Store Operations Promotions Planning Management 275

Retail TouchPoints

APRIL 15, 2025

As part of the celebration, the Zig-Zag orange branding also will be featured on billboards and promoted via street teams on April 20. Additionally, Zig-Zag will unveil its newest product, Zig-Zag Organic Hemp Cones, an eco-conscious pre-rolled option crafted from 100% organic hemp.

Promotions 214

Promotions Marketing ATS Store Operations 214

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

MAY 7, 2025

We need policymakers to continue efforts to close trade loopholes, enforce stronger labor protections and promote worker rights. While these efforts represent real progress, the problem is far from solved. That includes addressing extreme poverty. What Retailers and Consumers Can do Now Governments cant fix this alone.

Fast Fashion 250

Fast Fashion Fashion Accounting Consumer 250

Inside Retail

JANUARY 26, 2025

per cent increase in global DTC sales for Rip Curl, supported by strong growth during the Christmas trading period and additional stores operating year-over-year. Meanwhile, Oboz saw strong year-over-year growth in online sales during Black Friday and Christmas promotions.

Wholesale 130

Wholesale Store Operations Promotions Consumer 130

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Independent Retailer

NOVEMBER 15, 2024

This approach improves retail workflow management, streamlines operations, promotes accountability and helps avoid duplication or redundancy. CRM systems allow you to set up personalized offers and promotions, increasing customer loyalty. FAQ What does a retail manager do? They also include staff, process and presentation.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. and Canada.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

JULY 12, 2022

Incoming CEO Owen’s promotion to the top role aligns with Dollar General’s reputation for promoting within. He began his career with the company as a store manager trainee in Nashville, Tenn. He began his career with the company as a store manager trainee in Nashville, Tenn.

Promotions 288

Promotions Store Operations Planning Management 288

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. Operational disruption can hit peak trading When the Woolworths MyDeal platform was breached in 2022, exposing the data of 2.2

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Inside Retail

APRIL 2, 2025

In 2023, T2 made the decision to close its northern hemisphere stores, now focusing its efforts on a more concentrated presence with 61 stores operating between Australia, New Zealand and Singapore. Among the most popular is matcha, which has seen significant growth.

Management 200

Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn.

Returns 147

Returns Promotions Planning Shopping 147