Retail TouchPoints

JUNE 29, 2021

As retailers collect more data on customer behavior and uncover new patterns and trends, they can use their insights to optimize other store operations — even if those other stores aren’t AI-enabled. They can even optimize in-store merchandising by studying conversion rates based on a mix of products in the same area.

Payment Services 225

Payment Services Checkout Customer Retention Kiosk 225

Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. It has also removed confectionary chocolate from its checkout, to further encourage healthier options.

Kiosk 277

Kiosk ATS Supermarket Location 277

Retail TouchPoints

JULY 25, 2022

The trade-off for retailers, however, is that the more convenient they make the pickup process, the less likely shoppers are to spend more time — and hopefully more money — in the brick-and-mortar store. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

Fulfillment 191

Fulfillment Promotions Shipping Store Operations 191

Retail TouchPoints

FEBRUARY 14, 2023

Jassy also noted that the retailer was in search of the right format, and he told Financial Times that the company has been “experimenting with selection, checkout formats, assortment, price points,” and that “we have several that I think are promising.” However, he didn’t specify which formats he believed hold the most potential.

Checkout 189

Checkout Promotions Planning Location 189

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 1, 2023

Marketing and CX teams need to use customer data, store-level data and even digital engagement data to determine which brands, products, deals and user-generated content to deliver to these devices to make an impact. He identified a few basic but important data points: “Customers at checkout spend this amount of time.

Management 226

Management Promotions Checkout Consumer 226

Retail TouchPoints

OCTOBER 25, 2023

Key CX Pain Points Walker also identified four areas that require special attention during the holiday season: Holiday pricing and promotions “Customers are doing a lot of deal-seeking, so how do you avoid bad experiences around that?

Customer Experience 315

Customer Experience Returns Checkout Shopping 315

Retail TouchPoints

AUGUST 28, 2023

“Associates are becoming social media managers, promoting and doing livestreams; they’re becoming service agents, with calls being routed to them, either [from] people specifically calling them or as ‘overflow’ of general calls; and they’re being fulfillment agents, picking, packing and shipping orders.”

Returns 215

Returns Fulfillment Shipping Checkout 215

Retail TouchPoints

JUNE 23, 2023

Store systems typically don’t operate in people-free, highly secure, air-conditioned server environments; quite the opposite. In sum, it’s not “Cloud Out” versus “Edge In,” but how the two approaches can best be combined to maximize your in-store operations and drive success. Edge systems process data in real time.

Payment Services 259

Payment Services Customer Experience Promotions Point of Sale 259

Retail TouchPoints

NOVEMBER 5, 2020

Physical stores don’t design their window displays in the same way they fill their racks and shelves, so similarly, you shouldn’t highlight uninteresting product images on your homepage. Think of video as your digital store’s mannequin. . Be savvy around sales and promotions. Don’t ignore checkout.

Checkout 207

Checkout Store Layout Promotions Accessories 207

Retail TouchPoints

FEBRUARY 7, 2024

To be clear, we’re not talking about next-gen store tech like autonomous checkout or inventory-light, QR-based store experiences like the now defunct Amazon Style stores and recent Pinterest pop-ups. parent company of the Tommy Hilfiger and Calvin Klein brands, operates more than 6,000 stores in 40 countries.

Point of Sale 244

Point of Sale Promotions Inventory Management Grocer 244

Retail TouchPoints

JULY 14, 2020

Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. promoted our product without being paid. You have to make sure you are offering frictionless checkout.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

JUNE 12, 2020

Rob Almond, CEO of facilities management firm NEST , spoke to Retail TouchPoints about the combined impact on brick-and-mortar stores from COVID-19 closures and the property destruction accompanying some of the initial Black Lives Matter protests, as well as new technologies designed to promote customer and employee safety and peace of mind.

Management 164

Management Loss Prevention ATS Store Operations 164

Cisco Retail

FEBRUARY 11, 2022

Anne connects her vehicle and sees third-party advertisements and a message about the free coffee promotion on the charging station’s digital signage. Because she is a loyalty member, Anne avoids waiting in line and starts her mobile contactless checkout using the Francisco Market app. Store Operations.

Marketing 110

Marketing Checkout Kiosk Store Operations 110

Retail TouchPoints

FEBRUARY 1, 2021

These are not buying journeys that will go away: In 2021, retailers that rolled out simple curbside options during the pandemic will put high-tech BOPIS and curbside offerings in place — because many shoppers still don’t want to linger and browse in-store. . Omnichannel shopping.

Customer Experience 282

Customer Experience Checkout Consumer Marketing 282

Mass Relators

JULY 13, 2023

The app allows users to view their Walgreens Cash rewards balance in real-time, clip app-exclusive deals and coupons from anywhere, refill and track Rx orders, and features a digital wallet for faster, contactless checkout. Customers must place their order at least one hour before their Walgreens store closes.

Beauty and Health 52

Beauty and Health Checkout Accounting Shipping 52

Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. I suspect they’ll progress that across their fleet of stores in the coming years,” Mortimer said. Quiet observer.

Payment Services 52

Payment Services Checkout Promotions Supermarket 52

V Count

DECEMBER 10, 2021

Retail store owners and managers now have access to cutting-edge software that helps them understand how customers behave in their physical locations. They can now measure and track footfall and analyze how it impacts sales and conversion, identify trends, benchmark store performance, and optimize store operations.

Checkout 52

Checkout Store Operations Management Promotions 52

I Vend

SEPTEMBER 1, 2022

Retail Technology: Efficient in-store operations. Fast, reliable retail POS system and contactless payments for smooth checkout. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience. Retail technology can help to deliver on these goals.

Dead-Stock 98

Dead-Stock Payment Services Sporting Goods Inventory Management 98

Mass Relators

FEBRUARY 26, 2024

Sixty-two percent of retailers are employing data analytics to bolster pricing and promotional strategies, and 35% of manufacturers are using AI to maximize the benefits of customer data. The enormous potential of AI hasn’t blinded FMI and its members to the threats posed by the technology and the large language models that underlie it.

Supermarket 52

Supermarket Checkout Fulfillment Consumer 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Wiser

JANUARY 29, 2019

Underperforming program effectiveness can manifest in several different forms, including: Missed activations Broken demos Inefficient promotions. One of the reasons why these problems are so annoying is that a lot can go wrong with in-store programs and you often lack visibility into them. 3: Ineffective Store Operations.

Marketing 68

Marketing Promotions Store Operations Checkout 68

Inside Retail

MARCH 8, 2022

For years, this has led to convenience store operators buying stock at a Countdown or Pak’N Save store where common items can be bought in volume considerably cheaper than from wholesalers). Sadly, the recommendations will not result in any tangible change for consumers at the checkout.

Wholesale 130

Wholesale Supermarket Consumer Checkout 130

V Count

NOVEMBER 26, 2021

It doesn’t account for the visitors who left for a variety of reasons, such as not finding the products they needed, poor customer service, or a long checkout queue and waiting time. Every store has attendants that are persuasive and very good with the customers. Sales numbers only show how many people make purchases.

Checkout 52

Checkout Store Layout Customer Experience Management 52

Wiser

DECEMBER 11, 2018

Track the factors behind positive shopper experiences within your stores. . Efficient checkout lines. . It should be a model for how other retailers, especially discount stores, operate in the current climate. . Ultimately, there is still a definite need for physical retail stores of all categories.

Management 68

Management Discount Store Store Operations Checkout 68

Retail Adventures

JANUARY 1, 2024

Discuss products, policies, promotions – anything store associates need to know that day. Take time to visit other retail stores for ideas. Not just store like yours, all types of stores. Store Operations 27. Create a marketing and promotions calendar for each month of 2024. Toot your own horn.

Promotions 52

Promotions Returns Cross Merchandising Markdowns 52

Retail Next

NOVEMBER 25, 2019

Shoppers won’t just assume you’re running a Black Friday sale — and if you don’t tell them, they definitely won’t know what kinds of deals and promotions you’re offering. . You should also make sure the checkout process on mobile is as easy as on desktop. . 1 – Publicize Your Deals.

Advertising 59

Advertising Shipping Promotions Checkout 59

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

Point of Sale 273

Point of Sale Checkout Consumer Promotions 273

Mass Relators

JANUARY 20, 2023

At Eckerd, Vasos rose quickly through store operations ranks from assistant store manager to store manager, district manager and regional manager before joining Phar-Mor Food and Drug Inc., where he led the operations teams and later served as a merchant. In 2001, Vasos joined Longs Drug Stores Corp.

Beauty and Health 52

Beauty and Health Store Layout Merchant Services Advertising 52

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Narasimhan: Closing the loop with all consumers (both detractors and promoters) confirms that their feedback is being taken to heart and acted upon — increasing their sense of loyalty to the organization.

Customer Experience 193

Customer Experience Promotions Consumer Checkout 193

Retail Next

OCTOBER 29, 2019

Responses to sales promotions. However, you need to have boundaries as they can easily cross the line and hold up the checkout till, or go off-topic altogether. Get their contact details and reach out to them whenever you’re running a promotion or sale at your store. 1 – Returning customers. They’ll appreciate it.

Merchant Services 59

Merchant Services Payment Services Promotions Returns 59

Retail TouchPoints

DECEMBER 22, 2023

Bridging Physical and Digital Retail Experiences with the Power of QR Codes In order to win over consumers in an increasingly competitive landscape, retailers are turning to technology like QR codes to help bridge in-store experiences with the digital world.

Shopping 279

Shopping Checkout Visual Merchandising Consumer 279

Retail Adventures

AUGUST 25, 2021

Discuss products, policies, promotions – anything and everything store associates need to know that day. Take time to visit other retail stores for ideas. Not just stores like yours, all types of stores. Store Operations 27. Create a marketing and promotions calendar for each month of 2021.

Returns 83

Returns Cross Merchandising Promotions Marketing 83

I Vend

DECEMBER 10, 2023

Point of sale store operations – customers want fast and friction-free checkout, and retailers need to know what has been sold. A fast, modern, POS provides detailed sales tracking, whilst getting customers through the checkout efficiently. What should I look for in a unified retail POS platform?

Shrinkage 87

Shrinkage Inventory Management Store Layout Checkout 87

Retalon

SEPTEMBER 22, 2021

Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BOPIS, meaning Buy Online, Pickup In-Store, is an order fulfillment option that helps retailers connect their e-commerce channels with their brick-and-mortar storefronts. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

APRIL 17, 2023

While most supermarkets prioritized developments that facilitated COVID-era shopping behaviors like grocery delivery, curbside pickup or self-checkout, grocery shoppers are now looking for improved in-store experiences. For many in the grocery industry, however, adopting these practices has been slower.

Specialty Retailers 230

Specialty Retailers Grocer Payment Services Outdoor 230

I Vend

MAY 5, 2023

Not just the store – today’s retail management systems are not just for transacting in the physical store during opening hours. A retail management system brings together brick and mortar stores with online shopping; it combines front and back of store operations.

Management 95

Management Point of Sale Promotions Niche Retailing 95