Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 250

Store Operations Shipping Fulfillment Store Layout 250

Retail TouchPoints

APRIL 18, 2023

All 20 EMS stores, located in seven Northeastern states, will participate. Timed to coincide with Earth Day, Eastern Mountain Sports (EMS) is once again participating in the Smartwool Second Cut project.

Promotions 224

Promotions Returns Location Store Operations 224

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Tyler Hickman has been promoted to vice president and division merchandise manager.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Wiser

DECEMBER 11, 2023

They aid in the monitoring of product availability, pricing accuracy, promotional execution, and overall store cleanliness. A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 290

Visual Merchandising Fulfillment Store Operations Consumer 290

Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. and Canada.

Supply Chain Management 253

Supply Chain Management Store Operations Management Promotions 253

Retail TouchPoints

JUNE 3, 2020

Clark Linstone, a 30-year veteran at Lamps Plus , has added Chief Operating Officer (COO) to his portfolio, overseeing e-Commerce, store and distribution center operations.

Promotions 183

Promotions Wholesale Planning ATS 183

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 314

Customer Experience Returns Checkout Shopping 314

Wiser

SEPTEMBER 13, 2023

By tracking customer movement within a store, retailers can strategically place products to increase visibility and sales. For instance, high-traffic areas might be best suited for promotional displays or impulse-buy items. Visit Wiser.com today to learn more about store operations.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

Mass Relators

JUNE 14, 2021

“During a challenging year, Andre led the development and implementation of new, elevated operations brand standards that align the in-store customer experience with our whole health focus.”. The post Rite Aid promotes Andre Persaud to chief retail officer appeared first on MMR: Mass Market Retailers.

Promotions 52

Promotions Supply Chain Management Store Operations Management 52

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

Payment Services 225

Payment Services Checkout Inventory Management Customer Experience 225

Retail TouchPoints

JANUARY 16, 2024

A dramatic example was the reaction to the purple Grimace milkshake that McDonald’s introduced this past summer as a limited-time promotion marking Grimace’s birthday. Those are the nuggets of relevance, surprise and delight that entice a customer to stay with you and shop with you over other brands.”

Customer Experience 255

Customer Experience Promotions Fashion Consumer 255

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

APRIL 24, 2024

“Driven by deep consumer insights, we’ve transformed Foot Locker’s in-store shopping journey with a reinvented retail concept tailored to meet our customers’ dynamic preferences,” said Frank Bracken, EVP and Chief Commercial Officer at Foot Locker in a statement provided to Retail TouchPoints.

Store Layout 240

Store Layout Accessories Location Promotions 240

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time. Edge requires tools designed for a different job.

Payment Services 256

Payment Services Customer Experience Promotions Point of Sale 256

Retail Focus

NOVEMBER 29, 2022

The study found that Pricer’s ESLs helps retailers improve store operational efficiencies through time savings resulting from price change automation, faster picking and packing of ecommerce orders fulfilled through the store, and more efficient stock replenishment.

Promotions 130

Promotions Grocer Returns Fulfillment 130

Retail TouchPoints

APRIL 5, 2024

A number of other large retailers have made moves in recent years to make their stores more welcoming and easier to navigate for neurodivergent and differently abled people: Walmart established sensory-friendly hours in all its U.S.

Promotions 260

Promotions Planning Store Operations Customer Experience 260

Retail TouchPoints

FEBRUARY 9, 2024

This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Analytics also can be used to alert employees when a queue is forming or a customer appears to be in need of assistance, reducing wait times and improving the customer experience.

Loss Prevention 234

Loss Prevention Jewelry Customer Experience Management 234

Wiser

JULY 31, 2023

There’s often a lag between the time a planogram is created and when it’s implemented in-store. In addition, seasonal or promotional items that are not set up in time can result in lost sales and excess inventory that may need to be marked down, affecting your bottom line.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Inside Retail

NOVEMBER 27, 2023

From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Here, we delve deeper into some of the key technologies already steering this change.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 247

Customer Experience Shipping Location Promotions 247

Retail Focus

FEBRUARY 12, 2024

These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations. AI’s Impact on Customer Experience AI takes the possibilities even further by not just collecting data but also learning from it.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130

Retail TouchPoints

DECEMBER 25, 2023

Understanding the products shoppers tend to buy in a single basket can lead to co-merchandising opportunities that not only drive incremental sales, but also increase convenience for customers by reminding them of complimentary items they may otherwise forget to buy. Most retailers can name their top selling items.

Customer Experience 223

Customer Experience Dead-Stock Store Layout Point of Sale 223

Retail TouchPoints

OCTOBER 13, 2023

The technology will empower Hy-Vee to push a mix of dynamic digital content, including live cooking demos, promotions, recipes, product pairings and company news to shoppers perusing Hy-Vee’s aisles in real time.

Advertising 250

Advertising Promotions Management Marketing 250

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Self-serve kiosks and mobile apps integrate digital technology for a well-rounded and exciting customer experience.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations.

Merchant Services 266

Merchant Services Markdowns Store Operations Planning 266

Retail TouchPoints

DECEMBER 18, 2023

“At the end of our second quarter, this adoption was averaging 39% of sales per store. In addition, we saw an average of over 60% new customers shopping with us in these locations and the Net Promoter Score for our small-format stores remains incredibly strong at 83.”

Location 219

Location Specialty Retailers Promotions Planning 219

Retail TouchPoints

JANUARY 25, 2024

With IBM Weather , shoppers will see real-time content and promotional offers that are tailored to the local weather forecast. Content will be dynamically published to screens using the Samsung MagicINFO Content Management Solution (CMS). Sprinklr Social integration will deliver social media content and interactive polls to consumers.

Promotions 244

Promotions Location Management Consumer 244

Retail TouchPoints

OCTOBER 1, 2022

Cannabis retailers are managing the impacts of inflation, just like everyone else, including reduced customer visits and greater interest in promotions. For us, it’s about making sure that we have the very best quality products and great promotional activities. Medical or Recreational, Customer Experience Comes First.

Customer Experience 301

Customer Experience Consumer Promotions Planning 301

Retail TouchPoints

JULY 25, 2022

The trade-off for retailers, however, is that the more convenient they make the pickup process, the less likely shoppers are to spend more time — and hopefully more money — in the brick-and-mortar store. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

Fulfillment 189

Fulfillment Promotions Shipping Store Operations 189

Retail TouchPoints

JUNE 9, 2023

They promoted value on home goods, and consumers also thought “They probably have the stuff I want.” But that wasn’t a problem, because the 20% off coupon was [a good promotional tool] and became a famous way of promoting the retailer. BB&B captured share because it was a unique proposition in those days.

ATS 235

ATS Advertising Promotions Consumer 235

Retail Focus

AUGUST 22, 2023

With retailers facing continued supply chain disruption – from the long shadow of covid-19 to Russia’s war on Ukraine and climate change – shoppers are reporting increased levels of out-of-stock products, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Grocer 130

Grocer Supermarket Store Operations Customer Experience 130

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 203

Checkout Promotions Supermarket Accounting 203

Retail TouchPoints

JUNE 15, 2023

What goes into a memorable product drop/promotion: “One St. What goes into a memorable product drop/promotion, part two: “Who else hates not being able to order a breakfast sandwich because it’s two minutes after 12 noon? I want to get it right the next time, and I love the unpredictability. I don’t sell merchandise; I sell memories.

Drop-Shipping 276

Drop-Shipping Promotions Shipping Store Operations 276

Retail TouchPoints

MARCH 24, 2023

This data can let leadership know where staff is needed, how long people wait on average, what the most common customer traffic patterns are, which queues are in demand and when, and more — and these insights can be used to promote efficiency. Final Thoughts We live in an experience economy — and a global one at that.

Management 263

Management Customer Experience Location Accounting 263