Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 322

Customer Experience Supply Chain Management Promotions Advertising 322

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 257

Store Operations Shipping Fulfillment Store Layout 257

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

Management 165

Management Loss Prevention ATS Store Operations 165

Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. and Canada.

Supply Chain Management 260

Supply Chain Management Store Operations Management Promotions 260

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

JULY 17, 2023

IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. The malfunctions of these systems in retail food stores happen unexpectedly and can lead to food spoilage, energy overconsumption, and loss of revenue. Inventory management. Exceptional customer experience.

Payment Services 232

Payment Services Checkout Inventory Management Customer Experience 232

Retail TouchPoints

OCTOBER 13, 2023

With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.

Advertising 257

Advertising Promotions Management Marketing 257

Retail TouchPoints

FEBRUARY 9, 2024

If a pattern of shrink emerges that correlates to specific employee schedules or time spent in stock rooms, store management should investigate further. Even outside the store, these devices can have significant utility — especially when integrated with other systems.

Loss Prevention 242

Loss Prevention Jewelry Customer Experience Management 242

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. However, like any tool, cloud works well for some jobs but not others.

Payment Services 263

Payment Services Customer Experience Promotions Point of Sale 263

Retail TouchPoints

JANUARY 25, 2024

Three Chevron ExtraMile convenience stores are implementing dynamic merchandising, social media content and AI-powered sommeliers as part of a pilot program with Samsung Electronics America. The stores, which are located in San Diego, Millbrae, Calif., Parent company Chevron Stations Inc. and Vancouver, Wash.,

Promotions 252

Promotions Location Management Consumer 252

Mass Relators

JUNE 14, 2021

“During a challenging year, Andre led the development and implementation of new, elevated operations brand standards that align the in-store customer experience with our whole health focus.”. The post Rite Aid promotes Andre Persaud to chief retail officer appeared first on MMR: Mass Market Retailers.

Promotions 52

Promotions Supply Chain Management Store Operations Management 52

Wiser

SEPTEMBER 13, 2023

By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales. By tracking customer movement within a store, retailers can strategically place products to increase visibility and sales.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

Retail TouchPoints

AUGUST 1, 2023

Marketing and CX teams need to use customer data, store-level data and even digital engagement data to determine which brands, products, deals and user-generated content to deliver to these devices to make an impact. One of the promises of digital displays is personalization. “One

Management 230

Management Promotions Checkout Consumer 230

Retail TouchPoints

FEBRUARY 26, 2024

Walmart’s new goal is to help Walmart and Sam’s Club associates train to fill approximately 100,000 “critical” jobs over the next three years, including salaried management roles as well as supervisor roles across the retailer’s stores, clubs and supply chain facilities.

Management 162

Management Promotions Store Operations Customer Experience 162

Inside Retail

NOVEMBER 27, 2023

The journey towards this tech-augmented retail reality is exhilarating, filled with opportunities to craft unforgettable customer experiences, optimise operations and carve out a competitive edge in a bustling market. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations.

Merchant Services 272

Merchant Services Markdowns Store Operations Planning 272

Retail TouchPoints

OCTOBER 19, 2022

The past two years have proven that the store is anything but dead. Retail has managed to bounce back from the depths of the pandemic and remain strong even in the face of high inflation, and while ecommerce continues to climb, brick-and-mortar remains absolutely vital. Experiences Are Great — if They Fit Your Needs.

Shipping 262

Shipping Customer Experience Inventory Management Management 262

Wiser

JULY 31, 2023

There’s often a lag between the time a planogram is created and when it’s implemented in-store. In addition, seasonal or promotional items that are not set up in time can result in lost sales and excess inventory that may need to be marked down, affecting your bottom line.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

JULY 25, 2022

The trade-off for retailers, however, is that the more convenient they make the pickup process, the less likely shoppers are to spend more time — and hopefully more money — in the brick-and-mortar store. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

Fulfillment 197

Fulfillment Promotions Shipping Store Operations 197

Retail Focus

FEBRUARY 12, 2024

These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations. AI’s Impact on Customer Experience AI takes the possibilities even further by not just collecting data but also learning from it.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Planning 228

Planning Promotions Outdoor Finance 228

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Ecommerce businesses easily capture data about website visitors, purchase trends, the duration of shopper visits online and much more.

Shopping 270

Shopping Promotions Kiosk Location 270

Retail TouchPoints

DECEMBER 25, 2023

Understanding the products shoppers tend to buy in a single basket can lead to co-merchandising opportunities that not only drive incremental sales, but also increase convenience for customers by reminding them of complimentary items they may otherwise forget to buy. Effectively managing inventory has never been an easy task for retailers.

Customer Experience 230

Customer Experience Dead-Stock Store Layout Point of Sale 230

Retail TouchPoints

OCTOBER 1, 2022

Cannabis retailers are managing the impacts of inflation, just like everyone else, including reduced customer visits and greater interest in promotions. For us, it’s about making sure that we have the very best quality products and great promotional activities.

Customer Experience 308

Customer Experience Consumer Promotions Planning 308

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Supply Chain Management 240

Supply Chain Management Fulfillment Shipping Inventory Management 240

Inside Retail

SEPTEMBER 20, 2023

Through the supply chain management dashboard, the company can also monitor core suppliers, logistics and store data, enabling more intelligent decision-making. Going forward, it will be using AI-generated content (AIGC) to improve the customer experience.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

Through the supply chain management dashboard, the company can also monitor core suppliers, logistics and store data, enabling more intelligent decision making. Going forward, it will be using AI-generated content (AIGC) to improve the customer experience.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

Payment Services 175

Payment Services Returns Specialty Retailers Promotions 175

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

MAY 25, 2023

Anti-LGBTQ activists had called for a boycott of Bud Lite, made by Anheuser-Busch, after Dylan Mulvaney, a transgender Instagram influencer, was featured in a social media promotion for the beer in April 2023, according to the New York Times. store taking in travelers trapped by a snowstorm in late December 2022.

Accessories 251

Accessories Consumer Promotions Management 251

Retail Focus

FEBRUARY 8, 2022

Similarly, with real-time integration between the digital shelf and the retailer’s online offer, consistency of pricing, product spec and promotion can be consistently managed more dynamically to improve CX and drive conversions.

Markdowns 147

Markdowns Sporting Goods Management Shopping 147

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. It was a really easy transition,” said Rene Marrufo, Store Manager for the North Face’s Las Vegas outlet.

Payment Services 212

Payment Services Accessories Point of Sale Store Operations 212

Retail TouchPoints

MARCH 26, 2024

What kind of representation do you have in different levels of management — do you have a queer executive willing to sponsor the group? Fielding: First, do that fearless self-inventory. Are you in this on an annual or ongoing basis? Do you have an LGBTQ+ employee resource group? Essentially, what’s your motivation?

Specialty Store 268

Specialty Store Consumer Promotions Fashion 268

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. Store associates will influence $714 billion in global online sales, [ 60% of the $1.19

Returns 220

Returns Fulfillment Shipping Checkout 220

Theatro

OCTOBER 6, 2022

They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve store operations. Frontline workers are the eyes and ears of your organization. In addition, listen to your team’s feedback on what motivates them.

Employee Engagement 97

Employee Engagement Store Operations Promotions Management 97

I Vend

SEPTEMBER 1, 2022

McKinsey’s research into the way that retailers managed cost reductions in the Great Recession of 2007-2009 found that ‘resilient retailers’ reduced their costs by two percentage points, while their ‘non-resilient’ counterparts increased theirs by the same amount. Retail Technology: Efficient in-store operations.

Dead-Stock 98

Dead-Stock Payment Services Sporting Goods Inventory Management 98